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Hospitality
Browse hospitality templates, checklists, and training courses created for guest services, safety checks, and daily hospitality operations. Help your teams keep standards consistent, support staff training, and deliver a reliable experience for every guest.
Browse Hospitality
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Чек-лист тайного покупателя
Этот чек-лист тайного покупателя помогает оценить работу ресторана или кафе по ключевым критериям. Включает проверку входной группы, зала, санузла и кассовой зоны на чистоту и порядок. Оценивает внешний вид и вежливость персонала, соблюдение сценариев обслуживания, скорость принятия и выдачи заказа, предложение напитков и блюд, применение правила трех сумм и выдачу чека. Предусмотрены пункты по наличию салфеток и приборов, аккуратности упаковки, состоянию витрины и свежести ингредиентов. Отдельно оценивается вкус и температура блюд и напитков, соответствие заказа, общий опыт гостя.
by Иван Билык, from the CommunityDownloads: 200+Get - Template
Food Safety Audit Checklist for NSF Compliance
Use this NSF aligned food safety audit template to identify and control major risks across kitchens and bars. Assess supplier approval, goods receipt temperatures, storage and cross contamination, preparation practices and equipment, cooking, reheating, cooling and hot holding, personal hygiene and handwashing, allergen controls, pest and waste management, cleaning and sanitising, structural issues, and record keeping. Supports HACCP and EHO requirements and builds management confidence.
by Kevin Andrews, from the CommunityDownloads: 200+Get - Template
Airbnb House Cleaning
This detailed Airbnb cleaning checklist provides hosts with a comprehensive room-by-room guide to prepare their rental property for guests. The checklist covers all essential areas including the exterior, living spaces, kitchen, bathrooms, and bedrooms. It includes specific tasks for cleaning, maintenance, and preparation of amenities to ensure a superior guest experience. The document addresses everything from basic cleaning tasks to important safety measures and guest comfort considerations, such as ensuring proper supplies, checking appliances, and maintaining a welcoming atmosphere. This systematic approach helps hosts maintain consistent cleaning standards and meet Airbnb's hosting requirements while maximizing guest satisfaction.
by Useff Jackson, from the CommunityDownloads: 200+Get - Template
GSF CEV MCDONALDS Auditoria de Servicio
Checklist de auditoria para restaurantes de comida rapida orientado a McDonalds. Evalua limpieza exterior e interior, estado de banos, presentacion del personal, cortesia y eficacia en la atencion. Incluye tiempos clave de servicio en automac y mostrador, exactitud del pedido, entrega de condimentos, temperatura y frescura de alimentos, calidad de papas fritas y preparacion de bebidas, acompanamientos y postres. Ideal para estandarizar la experiencia del cliente y controlar tiempos de fila, servicio y calidad de producto en operaciones de restaurante.
by Carlos Piceno, from the CommunityDownloads: 200+Get - Template
Soul Starbucks - FY18 Customer Experience Visit (CEV)
Improve customer experience and quality by using this customer experience checklist template in your cafe.
by Azhar Butt, from the CommunityDownloads: 200+Get - Template
Jaymak Ace Audit ISO 22000 + ISO 9001
For ISO 22000: 2005 Risk Management System based on the principles of HACCP for the provision of specialised cleaning services to the hospitality and food sectors. For ISO 9001:2008: Planning, coordination and provision of specialized cleaning services to the hospitality and food sectors. The purpose of this audit is to summarise the degree of compliance with relevant criteria, based on the evidence obtained during the audit of your franchise. Please note that this report is subject to independent review and approval by the Director. Should changes to the outcomes of this report be necessary as a result of the review, a revised report will be issued and will supersede this report.
by Jaymak Administration, from the CommunityDownloads: 200+Get - Template
000G1 Service Check - Food Service
This document presents a detailed restaurant service audit checklist designed to evaluate and maintain high service standards in food service establishments. The checklist covers essential aspects of customer service including initial welcome, menu presentation, product knowledge, and guest interaction. It assesses staff performance across multiple categories including showmanship, presentation, section management, and customer awareness. The audit tool evaluates specific service elements such as offering choices, maintaining table standards, handling payments, and ensuring proper farewells. This systematic approach helps maintain consistent service quality and identify areas for improvement in restaurant operations. The checklist serves as both a training tool and a quality control measure for food service management.
by Alissa Espie, from the CommunityDownloads: 200+Get - Template
Taco Bell Opening Procedures Checklist
This Taco Bell opening procedures checklist helps managers in charge prepare the restaurant for a smooth start of day. It guides pre-shift tasks from security checks and clock-in reviews to setting up hot and cold lines, turning on equipment, and preparing breakfast items. It covers food safety and sanitation, safe and register audits, prep charts and forecasting, lot checks, deployment planning, and documentation. Use it to coordinate crew roles, verify hot drops and cold prep, stock drive-thru and lobby, complete temperature and paperwork checks, and open on time with rush-ready operations.
by Kimberly Garber, from the CommunityDownloads: 200+Get - Template
Dominos Closing Checklist
A detailed closing procedures document for Dominos restaurant staff and managers. This comprehensive checklist covers all essential end-of-day tasks including cleaning the makeline, front counter maintenance, dough area sanitization, washup procedures, and customer area upkeep. The document includes specific instructions for managers regarding security measures, equipment shutdown, and final verification steps. It ensures consistent closing standards across all areas of the restaurant, from food storage and equipment cleaning to floor maintenance and security protocols. The checklist is organized by zones and includes both general staff duties and manager-specific responsibilities, making it an essential tool for maintaining operational excellence and food safety standards during closing procedures.
by Michael Carpenter, from the CommunityDownloads: 200+Get - Template
FreshLine Лайн чек 1.8
Этот лайн чек FreshLine 1.8 помогает команде кухни и бара проводить ежедневный контроль витрин холодильников и морозильных камер Чек лист охватывает температурные режимы сроки хранения и требования к качеству ингредиентов сыры мясо рыба овощи соусы выпечка десерты и заготовки Инструмент полезен для соблюдения санитарных норм и стабильного качества в кафе и ресторанах
by Ekaterina Korop, from the CommunityDownloads: 200+Get - Template
ЧЕК - ЛИСТ ОТКРЫТИЯ КУХНИ
Усовершенствуйте работу ресторана, используя контрольный список открытия кухни, чтобы убедиться, что оборудование, инвентарь и персонал подготовлены должным образом.
by ПИЦЦА ЧЕЛЕНТАНО Р-Н, from the CommunityDownloads: 200+Get - Template
Hotel Audit HSQC
This template is intended for use by HSQC International Ltd during hotel safety audits.
by Ahmed Kansoun, from the CommunityDownloads: 200+Get - Template
COVID Checklist Excel for Hospitality
Use this COVID checklist Excel template to standardize daily safety checks in hospitality venues. Sections cover crewrooms, offices, backrooms, kitchen sinks, tills, presenter areas, wellness stations, delivery points, and lobbies. Track handwash posters, soap, paper towels, sanitiser, gloves, probe wipes, masks, and customer sanitiser near kiosks to protect staff and guests.
by Luke Pollard, from the CommunityDownloads: 200+Get - Template
JITB Mystery Shop Checklist
Use this JITB mystery shop checklist to evaluate drive-thru service and food quality at a quick service restaurant. Review greeting time, order accuracy, menu board condition, and order confirmation. Track speed of service from speaker to window, note hold times, and capture delivery times. Inspect cleanliness and condition of lanes, windows, exterior, signage, parking lot, and dumpster area. Assess employee appearance and hospitality, confirm thank you and smile. Verify bagging, receipt, condiments, and napkins. Check temperatures for fries, burgers, and chicken, and rate taste, freshness, and build standards. Add photos, measurements, and comments to create actionable insights.
by Christopher Soto, from the CommunityDownloads: 200+Get - Template
Relatório de Auditoria de Higiene e Qualidade
Modelo de checklist para auditoria de higiene e qualidade em serviços de alimentação e varejo. Abrange armazenamento (PVPS, validade, temperatura), higiene de instalações, produção e manipulação (EPI, lavagem das mãos, prevenção de contaminação cruzada), áreas de venda e refeições (equipamentos, exposição, amostras), gestão de resíduos e documentação. Alinhado às normas brasileiras RDC 275, RDC 216 e CVS 5/2013 para reforçar segurança dos alimentos, organização e conformidade operacional.
by MICHELE SCARTON, from the CommunityDownloads: 200+Get - Template
Restaurant Service Quality Assessment Guidelines
Comprehensive guide for evaluating restaurant service quality across drive thru and dine in experiences, covering cleanliness, customer service, speed, and order accuracy.
by Matt Kelly, from the CommunityDownloads: 200+Get
Keep hospitality safety and quality standards consistent, every shift
Use hospitality courses, checklists, and templates to align teams faster and keep standards consistent across every shift. SafetyCulture’s Content Library gives you ready-to-use resources, so you’re not starting from scratch when it comes to safety, quality, and compliance.
Operational efficiency is key to customer satisfaction
Everything is designed to help you save time, reduce risk, and keep operations running smoothly, even during busy service periods or with high staff turnover. You can roll out clear guidance quickly, train teams on the right way to work, and make sure critical checks don’t get missed.
Here are a few ways these resources support day-to-day hospitality operations:
Build consistent food handling habits with food safety standards courses that help teams follow regulations and prepare food safely every shift.
Stay audit-ready with restaurant and food safety audit templates that make it easier to spot gaps and address issues early.
Keep kitchens running smoothly using kitchen SOP checklists that guide prep, cleaning, and equipment checks.
Strengthen food safety compliance with Hazard Analysis and Critical Control Point (HACCP) plan templates that clearly outline hazards, controls, and monitoring steps.
All resources are fully digital and easy to adapt to your workflow. When used inside the SafetyCulture platform, they also help you track completion, spot issues earlier, and keep standards visible across your hospitality operations.