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SafetyCulture

Telecommunications & Media

Discover easy-to-use Telecommunication & Media templates and training courses for distribution, compliance check, and more. Use them to gain practical knowledge, streamline your work, and stay on top of industry best practices. Customize these resources to fit your needs and excel in the Telecommunication & Media industry with confidence.

332 results
  • Call Center Customer Service
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    Course

    Call Center Customer Service

    This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!

    by SafetyCulture
    Downloads: 6,000+
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  • General Call Center Quality Assurance Form
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    Template

    General Call Center Quality Assurance Form

    Use this General Call Center Quality Assurance Form to help evaluate calls and observe if representatives followed standard call protocols. This will help check if call representatives understand customer concern and offer the most appropriate solution. The form also covers the end call behavior of call representatives. Conclude the evaluation by providing observation and recommendation on how representatives can improve the quality of service. Use SafetyCulture to generate and capture data report and compare trends of failed responses through Analytics. You can also limit the editing permissions of your SafetyCulture users to make sure the QA templates are standard across the board.

    by SafetyCulture
    Downloads: 4,000+
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  • UFB Fibre Installation Scoping Form Guide
    Template

    UFB Fibre Installation Scoping Form Guide

    Complete guide for UFB fibre installation scoping, covering consent requirements, installation details, safety considerations, and network specifications for technicians.

    by VPL, from the Community
    Downloads: 4,000+
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  • Handling Irate Customers (Call Center)
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    Course

    Handling Irate Customers (Call Center)

    Handling irate customers is part and parcel of the job of a call center agent. Let's talk about the common types of difficult customers you may encounter, how to handle them, how to arrive at a call resolution, and some sample mock conversations.

    by SafetyCulture
    Downloads: 2,000+
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  • Improving Your First Call Resolution (FCR)
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    Course

    Improving Your First Call Resolution (FCR)

    One of the most critical metrics in the call center industry is the first call resolution (FCR). It is an important metric to measure your overall customer satisfaction level. Take this course to learn what you need to know to improve your FCR score!

    by SafetyCulture
    Downloads: 2,000+
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  • Value of a Positive Attitude
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    Course

    Value of a Positive Attitude

    A positive attitude goes a long way, especially in the call center industry. In this course, you'll learn what a positive attitude is, how you maintain it, and why keeping it is a good idea.

    by SafetyCulture
    Downloads: 2,000+
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  • Social Media and Electronic Communication
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    Course

    Social Media and Electronic Communication

    Social media is rapidly changing the way we do business. This course will help you roll with the punches and adapt to the ever shifting landscape of the retail industry.

    by SafetyCulture
    Downloads: 2,000+
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  • Ways to Positively Influence Customers (Call Center)
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    Course

    Ways to Positively Influence Customers (Call Center)

    Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.

    by SafetyCulture
    Downloads: 2,000+
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  • Empathizing with Customers (Call Center)
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    Course

    Empathizing with Customers (Call Center)

    How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.

    by SafetyCulture
    Downloads: 2,000+
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  • DRS Damages: Tech Statement
    Template

    DRS Damages: Tech Statement

    For DRS Techs to report pre-existing damages or Damages caused while onsite

    by Todd Sloan, from the Community
    Downloads: 2,000+
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  • Call Monitoring Form
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    Template

    Call Monitoring Form

    Use this Call Monitoring Form to help QA specialists evaluate call representative's service interaction with the customer. This will help check if call representative's language accuracy, comprehension, reasoning skills, and customer rapport were: Exceptional, Effective, Below average, or Needs improvement. Use SafetyCulture's scoring feature to gain insights into how call representatives are performing over time. Determine frequently failed responses and know which to prioritize for action plans.

    by SafetyCulture
    Downloads: 1,000+
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  • Comprehensive Sample Call Center Quality Monitoring Form
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    Template

    Comprehensive Sample Call Center Quality Monitoring Form

    This Comprehensive Call Center Quality Monitoring template offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. SafetyCulture templates are fully customizable to suit your QA needs. Secure collected data via SafetyCulture's cloud-based storage.

    by SafetyCulture
    Downloads: 1,000+
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  • NGA - Remediation (UN Tickets)
    Template

    NGA - Remediation (UN Tickets)

    Form to be completed with any remediation work

    by Tony Hall, from the Community
    Downloads: 1,000+
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  • DRS_DTJA - V 1.4
    Template

    DRS_DTJA - V 1.4

    DRS Digital Troubleshooting Job Aid

    by Davis Rivera, from the Community
    Downloads: 1,000+
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  • UFB Connect - Faulty Network Billing 4
    Template

    UFB Connect - Faulty Network Billing 4

    A detailed documentation framework for network fault repairs and maintenance procedures. This guide outlines the complete process for technicians handling various network issues, from initial troubleshooting to final documentation. It covers multiple repair scenarios including legacy duct issues, microduct tube blockages, FAT repairs, lateral repositioning, and UFB network fiber repairs. The document includes requirements for evidence collection, proper documentation procedures, time tracking, and material usage reporting. Essential for maintaining quality control and standardization in network repair operations, this guide ensures consistent repair documentation and proper service delivery across all types of network faults.

    by Karmjeet Singh, from the Community
    Downloads: 1,000+
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  • Network Service Order Documentation and Repair Guide
    Template

    Network Service Order Documentation and Repair Guide

    Comprehensive guide for documenting network repairs, including troubleshooting procedures, fault categories, evidence requirements, and detailed time and material tracking.

    by Sean Connor, from the Community
    Downloads: 1,000+
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  • # Q Tech Referral V2.2
    Template

    # Q Tech Referral V2.2

    On site data collection for Q Tech Referral

    by Jock Fiddes, from the Community
    Downloads: 900+
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  • Baltimore RSA Observation Guide UCX
    Template

    Baltimore RSA Observation Guide UCX

    Observation Guide

    by Mortez Erfani, from the Community
    Downloads: 800+
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  • NGA - Chorus approval for work type variation
    Template

    NGA - Chorus approval for work type variation

    Form to be completed when there is a requirement to change to any work type between 4-6

    by Tony Hall, from the Community
    Downloads: 800+
    Get
  • Network Fault Reporting and Resolution Documentation Guide
    Template

    Network Fault Reporting and Resolution Documentation Guide

    Comprehensive guide for documenting network faults, including damage assessment, location identification, trouble codes, and resolution steps. Includes validation requirements.

    by Joshua van Rooyen, from the Community
    Downloads: 700+
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  • Non-voice Customer Service (Call Center)
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    Course

    Non-voice Customer Service (Call Center)

    Customer service isn't just about making calls and tech support, it can also extend into non-voice responsibilities. This kind of customer service is very common, especially when visiting company websites. Learn about it all right here.

    by SafetyCulture
    Downloads: 600+
    Get
  • Call Quality Monitoring Form
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    Template

    Call Quality Monitoring Form

    This brief Call Quality Monitoring Form consists of 13 essential questions to evaluate how calls were handled. Observe if agents adhered with company policies and determine if agents were able to address customers' needs with the appropriate tone of voice. Use SafetyCulture to document significant data and share QA reports with your QA team.

    by SafetyCulture
    Downloads: 600+
    Get
  • NGA OSB - Referral Of Work
    Template

    NGA OSB - Referral Of Work

    Why work needs to be referred

    by Joshua van Rooyen, from the Community
    Downloads: 600+
    Get
  • DRS DIJA 2018
    Template

    DRS DIJA 2018

    Installation Job Aid

    by Tim Merwin, from the Community
    Downloads: 600+
    Get