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Telecommunications & Media
Discover easy-to-use Telecommunication & Media templates and training courses for distribution, compliance check, and more. Use them to gain practical knowledge, streamline your work, and stay on top of industry best practices. Customize these resources to fit your needs and excel in the Telecommunication & Media industry with confidence.
TemplateNetwork Fault Reporting and Resolution Documentation Guide
Comprehensive guide for documenting network faults, including damage assessment, location identification, trouble codes, and resolution steps. Includes validation requirements.
by Joshua van Rooyen, from the CommunityDownloads: 700+Get- Template
Call Quality Monitoring Form
This brief Call Quality Monitoring Form consists of 13 essential questions to evaluate how calls were handled. Observe if agents adhered with company policies and determine if agents were able to address customers' needs with the appropriate tone of voice. Use SafetyCulture to document significant data and share QA reports with your QA team.
by SafetyCultureDownloads: 600+Get - Template
Joint Upgrade Program Field Audit
Capture a "before", an "after" and a "pressure test result" photo of each joint upgraded. Add comments and GPS co-ordinates
by Customer Service Delivery, from the CommunityDownloads: 600+Get - Template
NGA Last Step fibre Scoping Form V2
Form to be completed for LSF installations and emailed to the UFB Provisioning Mailbox
by Sean Connor, from the CommunityDownloads: 500+Get - Template
Fibre Installation and Hardware Checklist Documentation Guide
Comprehensive guide for documenting fibre installations, including surface types, hardware installation, CVLS testing, and photo documentation requirements for quality assurance.
by Sean Connor, from the CommunityDownloads: 500+Get - Template
Q Tech Referral V1.1 Broadband Site Data Form
Use this Q Tech Referral checklist to capture onsite broadband diagnostics during field visits. Record job details, property type and layout, current broadband provider, and router make and model. Document issues encountered, actions taken, and whether team management has been informed. Attach screenshots of streaming metrics, equipment lists, and mesh data from the Chrome app, plus photos of on screen messages. Note internal wall construction, presence of wireless devices such as Sonos and Apple products, and any Ethernet cabling, switches, or power line adaptors. Include a simple floor plan and constraints related to routing Cat5 or Ethernet cables to stabilize connections. Designed to streamline handoffs for Q Tech follow up visits.
by Steven Briggs, from the CommunityDownloads: 500+Get - Template
Wideband Photo Audit - Wideband IP V1.1
This document is used to assist in conducting physical product audits by using photographs of the completed works on site
by Paul McBurney, from the CommunityDownloads: 500+Get - Template
Telecom Field Service Daily Update
This daily update template supports telecom and satellite TV field engineers in documenting each customer visit. Capture visit numbers, relocation or self-setup details, sales outcomes, and reasons for cancellations with supporting photos. Log escalations and confirm adherence to required processes. Record technical checks including dish and cable photos, compression F connectors, HDMI and power lead replacements, data logger results at dish and set-top box, Wi-Fi tests per box, and mesh network validation. Note vehicle compliance issues, revisits with root causes and prevention, and any iPad, app, or Sky Master 3 issues. Attach media as evidence and finalize with a signature to confirm accuracy for performance reviews.
by Richard Gibbs, from the CommunityDownloads: 400+Get - Template
TM Field Companion
The TM Field Companion is a comprehensive field guide for telecommunications engineers covering end to end visit workflows and safety. It includes HomeSafe observations, risk assessment, manual handling, PPE and working at height checks, plus customer visit quality reviews and post visit Q and A. It supports RTW assessments, damage claims, investigations with confidentiality statements, and on site coaching. The template also provides detailed equipment inspection guidance for ropes, harnesses, ladders and PPE, item drop off and pick up logs, one to one reviews with KPIs, and ROD reporting with follow up actions. Designed to standardize safe, high quality installation and service work across every job.
by Fernando Guedelha, from the CommunityDownloads: 400+Get - Template
UFB Connect Fibre Access Scoping Guide
Comprehensive guide for UFB Connect fibre access scoping, including safety protocols, build requirements, and environmental considerations for network installations.
by Fili Sala, from the CommunityDownloads: 400+Get - Template
Service Health Check v3
This document serves as a standardized template for engineers conducting service health checks. It provides a structured approach to documenting essential information including job details, system specifications, and repair actions. The template covers key areas such as broadband connectivity verification, DISH & CABLE assessment, data log review, STB connections inspection, system information screening, and mesh network evaluation. Engineers must document all repair actions taken and provide additional relevant information. The template ensures compliance with Q Service Visit Journey standards, including verification of power leads, HDMI connections, and F-connector specifications. All deviations must be escalated to Team Managers and properly documented. The process concludes with specific submission instructions to ensure proper documentation and team communication.
by Andrew Ford, from the CommunityDownloads: 400+Get - Template
Wideband Photo Audit - Optic Fibre V1.3
This document is used to assist in conducting product audits by using photographs of the completed works on site.
by Paul McBurney, from the CommunityDownloads: 400+Get