Categories
Telecommunications & Media
Discover easy-to-use Telecommunication & Media templates and training courses for distribution, compliance check, and more. Use them to gain practical knowledge, streamline your work, and stay on top of industry best practices. Customize these resources to fit your needs and excel in the Telecommunication & Media industry with confidence.
TemplateNorth MDU request Form
Form should be fully completed for any on the day MDU requests and sent to MDU team manager to check availability
by Craig Oleary, from the CommunityDownloads: 300+Get- Template
NGA ROW Scoping Document V5.4
Form to be completed on every NGA job and emailed to the ROW Mailbox
by Irtiza Mumtaz, from the CommunityDownloads: 300+Get - Template
Digital Troubleshooting Job Aid
Use this digital troubleshooting job aid to support satellite TV service calls from pre-arrival through final checks. The template guides technicians to confirm customer issues, perform initial device and cabling checks, run limit scans with an SBSM meter, isolate signal path vs. STB-to-TV problems, and execute corrective actions such as replacing components, peaking the dish, or reseating connections. Capture notes, add photos, record what fixed the issue, and certify work completed to standards. Ideal for field service teams standardizing diagnostics.
by Tim Merwin, from the CommunityDownloads: 300+Get - Course
Call Center Customer Service (Screen Reader Accessible Course)
Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.
by SafetyCultureGet5 LessonsDownloads: 200+ - Template
Q Service Check Sheet
This document serves as a standardized check sheet for Q service installations and technical visits. It includes essential documentation fields such as job numbers, viewing card details, and broadband verification. The form requires photographic evidence of installations including dish placement, cable routing, and data logs. For revisits, engineers must provide detailed feedback on previous installations and identify areas for improvement. The document ensures compliance with Q service standards, including proper power and HDMI lead installation, F connector verification, and adherence to iknow2 journey protocols. It emphasizes quality control through team manager escalation procedures when needed and maintains consistent service delivery standards across all installations.
by Rich Curtis, from the CommunityDownloads: 200+Get - Template
Central 02 Engineer cancellation audit
detailed account for what actions have been tried to avoid a cancellation.
by Karl Bunce, from the CommunityDownloads: 200+Get - Template
90 day revisit development and feedback
This form serves as a comprehensive documentation template for technical service visits and quality control checks. It captures essential information including original and revisit technician details, customer reported faults, completed work verification, and installation quality standards. The form includes specific checks for cable standards, cover plate installation, On Demand setup, Sky Go service discussion, and PIN verification. It also provides space for feedback, development areas, and photographic documentation of service-related issues. The template ensures consistent service delivery and maintains quality standards across technical installations and customer service interactions. It includes a 90-day revisit assessment component and requires technician signature for accountability.
by Lee Jestico, from the CommunityDownloads: 200+Get - Template
Visionstream UFB - Site Ready for Final Audit Checklist
This document outlines the essential requirements and verification steps needed before requesting a final audit for UFB site completion. It covers three main areas: Civil Works verification including Progress QA completion and Ribbonet Jointing testing, Fibre Works confirmation including aerial and underground installations and exchange work completion, and Documentation requirements such as Civil and Fibre Asbuilts in Viscore. The checklist ensures all critical components are properly completed and documented before proceeding with the final audit process. It serves as a crucial quality control tool for site managers and civil works teams to maintain consistent standards across UFB installations.
by Mel Dawson, from the CommunityDownloads: 200+Get - Template
NGA SDU Refer to IP/Faults - Technical issue
Referral form for referring work to IP/Faults due to being unable to commission ONT
by Joshua van Rooyen, from the CommunityDownloads: 200+Get - Template
UCG NGA/MDU Scoping Form
This document serves as a comprehensive audit and scoping form for network installations, specifically designed for UCG NGA/MDU projects. It covers essential aspects including health and safety considerations, site access requirements, necessary consents, network specifications, and civil work requirements. The form guides technicians through critical checkpoints such as ceiling and underfloor access, service locations, fibre types, network configurations, and reinstatement needs. It ensures thorough documentation of technical specifications like FAT locations, cable distances, and installation methods while addressing important compliance factors such as heritage considerations and protected areas. This systematic approach helps ensure complete and accurate site assessment for successful network installations.
by Chris Bartlett, from the CommunityDownloads: 200+Get - Template
Visionstream UFB - Ready for Fibre Jointing Checklist
This document provides a detailed checklist for verifying UFB (Ultra-Fast Broadband) fibre installation readiness for jointing. It covers essential aspects including 1WMN installation and labeling, Flash 9 positioning and sealing, aerial installation requirements, fixed fibre placement, and control joint specifications. The checklist ensures proper cable lengths, correct labeling, and appropriate installation methods across different components. It serves as a quality assurance tool for contractors and technicians to confirm all prerequisites are met before proceeding with fibre jointing operations. The guide includes specific measurements and technical requirements for various installation scenarios, making it an invaluable resource for maintaining installation standards and consistency.
by Mel Dawson, from the CommunityDownloads: 200+Get - Template
North 3 SE Request V5a
This document outlines the comprehensive protocol for submitting SE service requests in the North 3 region. It details the mandatory information required for successful job processing, including address verification, technician details, access specifications, and timing requirements. The form emphasizes the importance of complete documentation, particularly regarding property access methods, customer communication, and photographic evidence. Engineers must provide specific details about dish access methods, including loft hatch locations and ladder requirements. The protocol requires a minimum of three photos documenting the offers page, Field Services app details, and street view. All submissions must be properly routed to SE sweepers, team managers, and relevant covering managers to ensure efficient processing and job prioritization.
by Marc Hall, from the CommunityDownloads: 200+Get - Template
R12 Prevention - Signal Strength Audit
This technical document provides a structured format for conducting signal strength audits on satellite receiver systems. It covers documentation requirements for various receiver types including VIP series, Hopper Family, and non-VIP models. The form includes sections for recording mounting specifications, final signal strengths, and diagnostic results. Technicians must document signal strengths through photos or screenshots depending on the receiver type, with specific requirements for both VIP/non-VIP receivers and Hopper Family systems. The form also requires explanation for any suboptimal signal strengths and includes a section for technician verification through signature. This standardized approach ensures consistent quality control and proper documentation of satellite installation and maintenance work.
by Training Team, from the CommunityDownloads: 200+Get - Template
NGA ROW Scoping Document V4.1
Form to be completed on every NGA job and emailed to the ROW Mailbox
by Reynaldo Francisco, from the CommunityDownloads: 200+Get - Template
NGA ROW Scoping Document V4.0
Form to be completed on every NGA job and emailed to the ROW Mailbox
by Fili Sala, from the CommunityDownloads: 200+Get