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Call Center Customer Service (Screen Reader Accessible Course)

by SafetyCulture

5 Lessons
Downloads: 184
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Description

Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.

The full course includes

  1. Preparing for Your Calls
  2. Voice, Tone & Etiquette
  3. Parts of a Call
  4. Holds & Transfers
  5. Helping Difficult Customers

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