Course
Call Center Customer Service (Screen Reader Accessible Course)
5 Lessons
Downloads: 200+
Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.
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The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers
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