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SafetyCulture
Course

Call Center Customer Service

5 Lessons
Downloads: 5,612
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Description

This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!

The full course includes

  1. Preparing for Your Calls
  2. Parts of a Call
  3. Voice, Tone & Etiquette
  4. Helping Difficult Customers
  5. Holds & Transfers

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