Handling irate customers is part and parcel of the job of a call center agent. Let's talk about the common types of difficult customers you may encounter, how to handle them, how to arrive at a call resolution, and some sample mock conversations.
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The full course includes
- Difficult Customers
- Call Resolutions
- Sample Mock Conversations
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.