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Description
How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
The full course includes
- What is Empathy?
- How to Practice Empathy in Customer Service
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.