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Template

Digital Troubleshooting Job Aid

by Tim Merwin, from the Community

Downloads: 300+
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Use this digital troubleshooting job aid to support satellite TV service calls from pre-arrival through final checks. The template guides technicians to confirm customer issues, perform initial device and cabling checks, run limit scans with an SBSM meter, isolate signal path vs. STB-to-TV problems, and execute corrective actions such as replacing components, peaking the dish, or reseating connections. Capture notes, add photos, record what fixed the issue, and certify work completed to standards. Ideal for field service teams standardizing diagnostics.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.