Service Health Check v3

This document serves as a standardized template for engineers conducting service health checks. It provides a structured approach to documenting essential information including job details, system specifications, and repair actions. The template covers key areas such as broadband connectivity verification, DISH & CABLE assessment, data log review, STB connections inspection, system information screening, and mesh network evaluation. Engineers must document all repair actions taken and provide additional relevant information. The template ensures compliance with Q Service Visit Journey standards, including verification of power leads, HDMI connections, and F-connector specifications. All deviations must be escalated to Team Managers and properly documented. The process concludes with specific submission instructions to ensure proper documentation and team communication.

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