Template

Call Quality Monitoring Form

600+

This brief Call Quality Monitoring Form consists of 13 essential questions to evaluate how calls were handled. Observe if agents adhered with company policies and determine if agents were able to address customers' needs with the appropriate tone of voice. Use SafetyCulture to document significant data and share QA reports with your QA team.

With SafetyCulture you can

Digitize team workflows

Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.

Reduce manual errors

Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.

Create and share inspection reports

Generate inspection reports and share them with your team and stakeholders to keep everyone informed.

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SafetyCulture

Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.

Template
Call Quality Monitoring Form
Use this call quality monitoring form to evaluate how customer calls are handled across your contact center. The 13-question checklist covers greeting, identification, tone, efficiency, accuracy of information, proper holds and transfers, professionalism, and closing. Record observations, add recommendations, and capture signatures from the QA specialist and agent. Streamline QA reviews, track trends, and share reports with your team using SafetyCulture.
by Sonelix Perez, from the Community
Downloads: 20+
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Template
Comprehensive Sample Call Center Quality Monitoring Form
This Comprehensive Call Center Quality Monitoring template offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. SafetyCulture templates are fully customizable to suit your QA needs. Secure collected data via SafetyCulture's cloud-based storage.
by SafetyCulture
Downloads: 1,000+
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Template
General Call Center Quality Assurance Form
Use this General Call Center Quality Assurance Form to help evaluate calls and observe if representatives followed standard call protocols. This will help check if call representatives understand customer concern and offer the most appropriate solution. The form also covers the end call behavior of call representatives. Conclude the evaluation by providing observation and recommendation on how representatives can improve the quality of service. Use SafetyCulture to generate and capture data report and compare trends of failed responses through Analytics. You can also limit the editing permissions of your SafetyCulture users to make sure the QA templates are standard across the board.
by SafetyCulture
Downloads: 4,000+
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Template
Call Monitoring Form
Use this Call Monitoring Form to help QA specialists evaluate call representative's service interaction with the customer. This will help check if call representative's language accuracy, comprehension, reasoning skills, and customer rapport were: Exceptional, Effective, Below average, or Needs improvement. Use SafetyCulture's scoring feature to gain insights into how call representatives are performing over time. Determine frequently failed responses and know which to prioritize for action plans.
by SafetyCulture
Downloads: 1,000+
Get

Call Quality Monitoring Form

Use this call quality monitoring form to evaluate how customer calls are handled across your contact center. The 13-question checklist covers greeting, identification, tone, efficiency, accuracy of information, proper holds and transfers, professionalism, and closing. Record observations, add recommendations, and capture signatures from the QA specialist and agent. Streamline QA reviews, track trends, and share reports with your team using SafetyCulture.

by Sonelix Perez, from the Community

20+

Get

Comprehensive Sample Call Center Quality Monitoring Form

Template

Comprehensive Sample Call Center Quality Monitoring Form

This Comprehensive Call Center Quality Monitoring template offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. SafetyCulture templates are fully customizable to suit your QA needs. Secure collected data via SafetyCulture's cloud-based storage.

by SafetyCulture

1,000+

Get

General Call Center Quality Assurance Form

Template

General Call Center Quality Assurance Form

Use this General Call Center Quality Assurance Form to help evaluate calls and observe if representatives followed standard call protocols. This will help check if call representatives understand customer concern and offer the most appropriate solution. The form also covers the end call behavior of call representatives. Conclude the evaluation by providing observation and recommendation on how representatives can improve the quality of service. Use SafetyCulture to generate and capture data report and compare trends of failed responses through Analytics. You can also limit the editing permissions of your SafetyCulture users to make sure the QA templates are standard across the board.

by SafetyCulture

4,000+

Get

Template

Call Monitoring Form

Use this Call Monitoring Form to help QA specialists evaluate call representative's service interaction with the customer. This will help check if call representative's language accuracy, comprehension, reasoning skills, and customer rapport were: Exceptional, Effective, Below average, or Needs improvement. Use SafetyCulture's scoring feature to gain insights into how call representatives are performing over time. Determine frequently failed responses and know which to prioritize for action plans.

by SafetyCulture

1,000+

Get

Call Quality Monitoring Form

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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Call Quality Monitoring Form

Comprehensive Sample Call Center Quality Monitoring Form

General Call Center Quality Assurance Form

Call Monitoring Form

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Call Quality Monitoring Form

Comprehensive Sample Call Center Quality Monitoring Form

General Call Center Quality Assurance Form

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