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SafetyCulture Terms and Conditions

Effective December 15, 2022, we have updated our existing terms and conditions. We have created an FAQ that you can read here. Thank you for continuing to be part of the SafetyCulture family.

1. Your Acceptance

Thank you for choosing to use SafetyCulture’s products and services.

  • This agreement (Agreement) governs any SafetyCulture products and services (Services) provided to you through the SafetyCulture websites at safetyculture.com, safetycuture.com.au or safetyculture.io (Site), online application suite (SafetyCulture Platform) or that SafetyCulture otherwise provides or makes accessible to you and the seats (being the named individual users of the Services) that you nominate (End Users). This Agreement does not apply if you have a written agreement executed by SafetyCulture for the provision of the Services, in which case such agreement will govern your use of the Services
  • This Agreement is between the SafetyCulture entity that owns or operates the Services that you are using or accessing (listed here) (SafetyCulture) and the person or entity agreeing to these terms (you).
  • You warrant that you are over the age of eighteen and have the power and authority to enter into and perform your obligations under this Agreement. If you enter into this Agreement on behalf of your company, then “you” in the remainder of this Agreement means your company, and you warrant that you are properly authorised to bind your company to this Agreement.
  • You agree to the terms of this Agreement when you submit an Order, create an account on the Site or SafetyCulture Platform or click on the “I agree” button that is presented to you at the time of submitting your Order. If you do not agree with this Agreement, do not click the “I agree” button and stop using and uninstall the Services. This Agreement becomes binding on the date that SafetyCulture accepts your Order or first makes the Services available to you, whichever is earlier (Commencement Date).

2. Scope

  • This Agreement comprises:
    • the terms specified in the relevant order form completed pursuant to section (12) (Order);
    • these terms and conditions (General Terms);
    • the terms applicable to each Service set out in product and services modules in Part B of this Agreement (Product and Services Modules); and
    • the Privacy Policy, Acceptable Use Policy, Site Terms and Conditions, and any other SafetyCulture policies and attachments posted on the Site or SafetyCulture Platform, each of which may be modified from time to time (SafetyCulture Policies).
  • If any of the terms listed in this section (2)(a) are inconsistent, the terms first listed will have priority to the extent of any inconsistency.

3. Services

  • The Services include:
    • all services, technology, data, information, programs, material and other content that SafetyCulture makes accessible to you through the Site or the SafetyCulture Platform, including on any desktop, mobile telephone or handheld device (Device) owned or controlled by you or your End Users (Subscription Services); and
    • any other services that SafetyCulture otherwise provides to you, but excludes:
    • data, information, templates, content, code, video, images or other materials or information of any type that you upload to the SafetyCulture Platform, or otherwise provide to SafetyCulture in connection with the Services (Your Data);
    • Your Modifications (as defined in section (8)(a));
    • shared materials created by SafetyCulture, you or other users of the Services that are published or made accessible through the Site and SafetyCulture Platform, including in the “Public Library” (Shared Materials);
    • Sensor Hardware supplied by SafetyCulture in accordance with the Sensor Product Module; and
    • any connector/s built or modified by any party other than SafetyCulture or its subcontractors.
  • SafetyCulture reserves the right to make changes to the Subscription Services in its sole discretion from time to time, including the functionality, performance, user interface, usability, and the service description published on the Site or that SafetyCulture provides to you (Service Description), and you agree that this Agreement will apply to any changes or updates to the Subscription Services. SafetyCulture will notify you of any change to the Subscription Services (other than No-Charge Services) that reduces its functionality or features in any material respect or if it discontinues any Service and is not replaced by a substantially equivalent function or feature. If SafetyCulture has notified you under this section 3(b), you may terminate the affected Services upon providing notice to SafetyCulture within 30 days after the date of such notice, and SafetyCulture will refund any prepaid, unused Fees in respect of any terminated Subscription Services. Nothing in this section 3(b) limits SafetyCulture’s ability to discontinue any Service or to make changes as required to comply with applicable law, address a material security risk, or avoid a substantial economic or technical burden.
  • SafetyCulture will make the Subscription Services available to you and your End Users solely for your internal business operations during the subscription period specified in your Order (Subscription Term) and in accordance with any usage restrictions specified in the applicable Order and relevant Product and Services Module.
  • Unless permitted by law or as otherwise expressly permitted in this Agreement, you must not (nor may you authorise any third party to):
    • rent, lease, distribute, license, sublicense, sell, transfer, assign, distribute or otherwise provide access to the Subscription Services to a third party;
    • reproduce, modify, adapt, or create derivative works of, the Subscription Services or remove or tamper with any disclaimers or other legal notices in the Subscription Services;
    • reverse engineer, disassemble, decompile, transfer, exchange or translate the Subscription Services or otherwise seek to obtain or derive the source code or API;
    • incorporate the Subscription Services into any service that you provide to a third party; or
    • use the Subscription Services to provide services, or to create a service that competes with the Subscription Services.
  • You must promptly notify SafetyCulture in writing of any breach of the above conditions of use.
  • You are solely responsible for ensuring that your Devices and systems are compatible with the Subscription Services and meet any minimum requirements specified on the Site.

4. No-Charge Services

SafetyCulture may offer certain Services to you at no charge, including free accounts, Third Party Products, trial use, and access to pre-release and beta products (No-Charge Services). Your use of No-Charge Services is subject to any additional terms that SafetyCulture specifies from time to time and is only permitted for the period designated by SafetyCulture, or if no such period is designated, 30 days. SafetyCulture may terminate your right to use No-Charge Services at any time and for any reason in SafetyCulture’s sole discretion, without liability to you.

5. Your Accounts

  • You must register for an account in order to access or receive the Services and to receive notices and information from SafetyCulture (Customer Account).
  • All End Users must establish a named account on the SafetyCulture Platform (End User Account).
  • You may specify one or more administrators who may elect to have password protected rights to access administrative account(s) (Admin Account(s)) to administer the Subscription Services and End User Accounts.
  • You are responsible for all actions taken through your Customer Account, all End User Accounts and Admin Accounts under your Customer Account (together, Your Accounts). Your responsibilities include:
    • maintaining the confidentiality of the passwords associated with each of Your Accounts;
    • ensuring that only those individuals authorised by you have access to Your Accounts; and
    • ensuring that all activities that occur in connection with Your Accounts comply with this Agreement.

6. Intellectual Property Rights

  • SafetyCulture and its licensors have and retain all rights, title and interest, including all intellectual property rights, copyright, trade or service marks, designs, patents, rights in circuit layouts, domain names and trade names anywhere in the world (Intellectual Property Rights) in and associated with the Services.
  • You and your licensors retain ownership of all rights, including Intellectual Property Rights, in Your Data.
  • You grant to SafetyCulture, or must procure the grant to SafetyCulture of, a non-exclusive, worldwide, irrevocable, royalty-free licence (including the right to sublicense) to use and develop the Intellectual Property Rights in Your Data to the extent required to:
    • enable SafetyCulture to exercise its rights and discharge its obligations under this Agreement, including to provide or support the Services, and to offer to provide you with any other goods or services (including other products); and
    • generate aggregated data sets, reports and analysis relating to technical data about customer use of the Subscription Services in a form that is anonymised and does not identify you or any individual (Aggregated Data). You acknowledge and agree that SafetyCulture will own all Intellectual Property Rights in Aggregated Data.
  • SafetyCulture may use Aggregated Data to analyse, improve, support and operate the Services and for related internal business purposes.

7. Integration with Third Party Products

  • You may choose, in your sole discretion, to integrate the Services with third party products or services (Third Party Products). If you choose to use any Third Party Products in connection with the Services, SafetyCulture may provide such third parties access or use of Your Data to the extent required for the interoperation of the Services with the Third Party Product. Your use of any Third Party Product will be subject to the applicable agreement between you and the relevant third party provider. SafetyCulture is not responsible for any access to or use of Your Data by such third party providers. SAFETYCULTURE DISCLAIMS ALL LIABILITY FOR ANY THIRD PARTY PRODUCTS AND FOR THE ACTS OR OMISSIONS OF ANY THIRD PARTY PROVIDERS OF THIRD PARTY PRODUCTS.
  • SafetyCulture may provide you with access to connector/s to facilitate the interoperation of our Services with Third Party Products used by you. Your use of such connector/s will be subject to any additional terms that SafetyCulture specifies from time to time. Provided that you promptly notify SafetyCulture in writing of any error in respect of the functioning of connector/s, SafetyCulture will use commercially reasonable endeavours to resolve the error with such connector/s within a reasonable period. You understand and agree that SafetyCulture is not liable or responsible for the functionality, reliability, availability, quality or performance of Third Party Products or the interoperability of such Third Party Products with the Services (a connection with a Third Party Product may become unavailable or no longer function properly as a result of changes made by the third party provider). Any support and maintenance for a Third Party Product will be provided by the relevant third party provider (and not by SafetyCulture). To avoid doubt, SafetyCulture is not responsible for any connector/s built by any party other than SafetyCulture or its subcontractors.

8. Your Data and Your Modifications

  • To the extent permitted by the functionality provided by a Subscription Service, you may modify a template, training course or incident workflow in the Subscription Services for the purposes of developing customisations and additional features of a template, training course or incident workflow (Your Modifications).
  • If you elect to publicly share any of Your Data or Your Modifications with SafetyCulture or other users through the functionality provided by the Subscription Services (Your Shared Materials), you grant SafetyCulture and each other user that downloads Your Shared Materials a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence (including the right to sublicense) to use, develop, modify, reformat, publish, distribute to third parties, and exercise any other Intellectual Property Rights you have in Your Shared Materials.
  • You warrant that Your Data and Your Modifications (including any of Your Shared Materials):
    • are not unlawful, defamatory, offensive, obscene, harmful, of bad taste, or inappropriate;
    • comply with the SafetyCulture Policies, including the Acceptable Use Policy;
    • are not false, misleading or inaccurate;
    • do not infringe third party rights (including Intellectual Property Rights);
    • comply with all applicable laws; and
    • are not infected with viruses or any other malicious computer code, files or programs.
    You acknowledge and agree that SafetyCulture may remove, delete, or modify any of Your Data or Your Modifications (including any of Your Shared Materials) from the Subscription Services, Site and SafetyCulture Platform if we suspect (acting in good faith) that any of the warranties set out in sections 8(c)(i) to 8(c)(vi) are or are likely to be untrue.
  • You acknowledge and agree that you are responsible for preparing and maintaining backups of Your Data and Your Modifications.
  • You must indemnify, defend and hold SafetyCulture and its affiliates, service providers, officers, employees, contractors and customers (those indemnified) harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including legal fees) arising out of or in connection with any claim brought against those indemnified by a third party relating to Your Data or Your Modifications (including any of Your Shared Material), including but not limited to any claim relating to infringement of law or the rights of a third party (including Intellectual Property Rights), or any representations or warranties that you make about Your Data, Your Modifications or the Services. SafetyCulture agrees to provide: (i) prompt written notice to you of any such claim; (ii) the exclusive right to control and direct the investigation, defence, or settlement of such claim; and (iii) all reasonably necessary cooperation of SafetyCulture at your expense.

9. Downloading Shared Materials

If you download Shared Materials, to the extent permitted by law:
  • your use of Shared Materials is at your own risk;
  • SafetyCulture excludes all liability to you and any third party in respect of your use of Shared Materials; and
  • it is your responsibility to assess (and if necessary, obtain professional advice on) the suitability of Shared Materials for your purposes and any modifications required to meet those purposes.

10. Confidentiality

  • In this Agreement, Confidential Information of a party means information of a confidential nature including information about its business, operations, strategy, administration, technology, affairs, clients, customers, employees, contractors or suppliers, but does not include any Shared Materials, or any other information which is in the public domain other than through a breach of confidence.
  • Each party (Recipient) must keep confidential and not disclose to any third party Confidential Information of the other party, with the exception that a Recipient may disclose such Confidential Information:
    • to:
      1. a third party with the prior written consent of the other party; and
      2. the Recipient’s, or affiliates or subsidiaries of the Recipient’s, officers, agents, professional advisers, employees, contractors, subcontractors, auditors and insurers; and
      provided that such recipients are subject to confidentiality obligations no less stringent than under this Agreement in relation to that Confidential Information; and
    • where the Recipient is legally compelled to do so by any government or any governmental, administrative, regulatory, fiscal or judicial body, department, commission, authority, tribunal, or agency, provided that it first uses commercially reasonable efforts to give the other party written notice prior to disclosure if permitted by law.
  • Each party must only use Confidential Information of the other party for the purpose for which it was disclosed in connection with this Agreement.

11. Privacy

  • In this section, Personal Information has the meaning given under the Privacy Act 1988 (Cth), or the meaning given to any similar term under other applicable privacy or data protection laws that is used to describe information relating to an individual.
  • SafetyCulture will take reasonable steps to ensure that Personal Information within Your Data is secure from unauthorised access, use or disclosure and will treat any Personal Information collected from you in accordance with the SafetyCulture Privacy Policy.
  • You will comply with all applicable privacy and data protection laws and are responsible for ensuring that you have obtained all individual consents required for SafetyCulture to provide the Services in respect of any Personal Information contained within Your Data, including from your End Users.
  • Where (i) the EU General Data Protection Regulation 2016/679 (GDPR) and/or (ii) the laws of other states and territories that create and regulate substantially similar concepts and legal principles as are contained in the GDPR apply to any of Your Data, the terms of Appendix 1 (Data Protection Compliance) and Appendix 2 (Data Processing Agreement) will apply.
  • Where the Privacy Act 1988 (Cth) applies to any of Your Data, the terms of Appendix 3 will apply.
  • Other than as expressly noted in this section (11), you acknowledge that:
    • the Services have not been designed to meet the requirements of laws or standards that may apply to you in respect of Your Data, including without limitation, the Health Insurance Portability and Accountability Act 1996, the Payment Card Industry Security Standards, or any other law or standard applicable to the handling, storage, processing, transfer, security or location of Your Data in any jurisdiction; and
    • it is your responsibility to satisfy yourself that your use of the Services will allow you to meet any legal obligations applicable to you in respect of Your Data, and SafetyCulture disclaims all liability for your non-compliance with any such laws or standards arising from your use of the Services.

12. Orders

To use the Services you must complete an Order by either:
  • completing the online order page (Online Order) located on the Site which contains details of:
    • the Services being ordered;
    • the applicable fees (Fees);
    • the number of paid End User Accounts that will form part of your organisation in respect of Subscription Services (if applicable);
    • the Subscription Term applicable to any Subscription Services;
    • the applicable billing details, and the currency in which you will be billed; and
    • if applicable, details of any Sensor Products or other products made available by SafetyCulture in the future you wish to order; or
  • execute a paper-based quote or order form (Quote/Order Form) provided by SafetyCulture which sets out the relevant information in section (12)(a).

13. Billing and Payment

  • You must pay all Fees for the Services in accordance with the rates and currency set out in the applicable Order(s). Other than where expressly provided for under this Agreement, all Fees are non-refundable, non-cancellable and non-creditable.
  • You will be billed the Fees in accordance with the Order as follows:
    • for Subscription Services, you must elect one of the following billing cycle options:
      1. a Monthly Plan, in which case you will be billed the applicable Fees monthly in advance; or
      2. an Annual Plan, in which case you will be billed the applicable Fees annually in advance; or
    • for Services other than Subscription Services, you will be billed the applicable Fees in accordance with the payment milestones specified in your Order, or if none are specified, in advance upon submitting the relevant Order. Services other than Subscription Services may be charged on a “fixed-fee” or “time and materials” basis, as specified in the relevant Order.
  • Your Order, and any other amounts owing to SafetyCulture will be billed using one of the following methods (as specified in your Order):
    • by direct debit of your credit card or debit card (Direct Debit), in which case you authorise SafetyCulture to debit you in the month prior to the commencement of the annual or monthly billing cycle (as applicable);
    • by issuing an invoice in accordance with the billing cycle or payment milestones specified in your Order (Invoiced Payments). You must pay any Invoiced Payment within thirty (30) calendar days after the date of invoice; or
    • by such other forms of payment that SafetyCulture makes available on the Site, which may be subject to additional terms and conditions.
  • If you dispute any invoice or charge that SafetyCulture has billed you (acting reasonably and in good faith) you must notify SafetyCulture of the dispute without unreasonable delay.
  • You are responsible for any duties, customs fees, or taxes (other than SafetyCulture’s income tax) associated with the supply of the Services or any other goods or services provided by SafetyCulture to you, including any VAT, GST or other applicable sales tax, and any related penalties or interest (Taxes), and you will pay SafetyCulture for the Services without any withholding for Taxes. If SafetyCulture is required to collect or pay Taxes, the Taxes will be invoiced to you. You must provide SafetyCulture with any information SafetyCulture reasonably requests to determine whether SafetyCulture is obliged to collect Taxes from you, including your relevant Tax identification number.

14. Warranties and Limitation on Liability

  • SafetyCulture warrants that:
    • Subscription Services (other than No-Charge Services) will conform in all material respects with the applicable Service Description for the duration of the Subscription Term; and
    • SafetyCulture will use commercially reasonable efforts to prevent introduction of viruses, Trojan horses or similar harmful materials (Malicious Code) into the Subscription Services. To avoid doubt, SafetyCulture is not responsible for any Malicious Code introduced by third parties, or by you or your End Users.
    Provided that you notify SafetyCulture in writing of any non-compliance under this section (14)(a) promptly after becoming aware of such non-compliance, SafetyCulture will use commercially reasonable endeavours to correct the non-compliance within a reasonable period. If SafetyCulture has not remedied the non-compliance by the date that is forty-five (45) days after your written notice, either party may terminate the affected Subscription Services immediately, and SafetyCulture will refund any prepaid, unused Fees in respect of the terminated Subscription Services after the effective date of termination.
    THIS SECTION (14)(A) CONSTITUTES YOUR EXCLUSIVE RIGHTS AND REMEDIES, AND SAFETYCULTURE’S SOLE LIABILITY, IN CONNECTION WITH THE WARRANTIES IN THIS SECTION (14)(A). YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF WARRANTIES REQUIRED BY STATUTE, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW.
  • Except as expressly stated in this Agreement or required under any applicable law, the Services and any other goods or services provided by SafetyCulture to you are provided on an “as is” basis, and SafetyCulture does not make any representation or warranty (express or implied) in respect of the Services or any other goods or services provided by SafetyCulture to you, including, without limitation, any implied warranty of merchantability, of fitness for a particular purpose, that operation of the Services will be uninterrupted or error free, or that all defects will be corrected.
  • If you reside in Australia and are a “consumer” for the purposes of the Australian Consumer Law, then the provisions in section (2) of Appendix 3 will apply.
  • To the maximum extent permitted by law, in no event will SafetyCulture be liable to you or any third party in connection with this Agreement, whether in contract, tort, equity, statute or otherwise for:
    • your misuse of the Services, acts or omissions of your personnel;
    • Service outage or interruption, or any damage or losses, arising from networks or websites outside of SafetyCulture’s control;
    • any injury, damage to property, or loss to any person in relation to your use of the Services;
    • subject to section (11), breach of any law applicable to your business activities, including but not limited to any work health and safety or food safety law, in connection with your use of the Services; or
    • loss of profits, loss of revenue, loss of anticipated savings, loss of use, loss or corruption of data, costs of delay or procurement of substitute or replacement goods and services, business interruption, failure of security mechanisms, loss of goodwill, and any other form of indirect, incidental, special or consequential or punitive damages.
  • To the maximum extent permitted by law, in no event will either party’s aggregate liability for any claims in connection with this Agreement exceed the total Fees actually paid by you under this Agreement during the twelve month period immediately prior to the event giving rise to the liability.

15. IP Indemnity

  • Subject to section (15)(c), SafetyCulture will defend you against any third party claim alleging that the Subscription Services infringes any copyright or any patent (a “Claim”), and will indemnify you against any damages and costs finally awarded by a court of competent jurisdiction or any settlement amounts agreed in writing by SafetyCulture, provided that you provide SafetyCulture:
    • prompt written notice of any such claim;
    • the exclusive right to control and direct the investigation, defence, or settlement of such claim; and
    • all reasonably necessary cooperation and assistance in the defence and investigation of the Claim at SafetyCulture’s expense.
  • In the event of a Claim, SafetyCulture may, in its sole discretion:
    • procure the right for your continued use of the Subscription Services in accordance with this Agreement;
    • replace the Subscription Services with a similar service with materially equivalent functionality; or
    • terminate your Order in respect of the Subscription Services affected by the Claim and refund any prepaid, unused Fees in respect of the terminated Subscription Services.
  • The indemnity obligation in this section (15) will not apply to the extent that any Claim arises:
    • in connection with your use of No-Charge Services;
    • as a result of misuse of the Subscription Service or use of the Subscription Service with any third party data (including any Shared Materials), or in combination with any Third Party Products other than that for which the Subscription Services were designed or provided;
    • as a result of modification to the Service made by any party other than SafetyCulture or its subcontractors; or
    • in connection with circumstances covered by your indemnification obligations under section (8)(d).
  • THIS SECTION (15) CONSTITUTES YOUR EXCLUSIVE RIGHTS AND REMEDIES, AND SAFETYCULTURE’S SOLE LIABILITY, FOR ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH ANY SUBSCRIPTION SERVICES.

16. Term and Renewal

  • This Agreement commences on the Commencement Date and expires when all Subscription Terms have expired, and all other Orders have been completed, unless otherwise terminated in accordance with this Agreement (Term).
  • Unless otherwise set out in the relevant Order, each Subscription Term will automatically renew for periods equal to the initial Subscription Term at the then-current rates unless either party elects not to renew the Subscription Term by providing written notice to the other party at least 30 days prior to the expiry of the then-current Subscription Term, in which case your subscription will expire at the end of the then-current Subscription Term.

17. Termination and Suspension

  • You may terminate Subscription Services at any time by written notice or by following the online process specified on the Site for cancelling your Subscription Term. If you choose to terminate this Agreement in accordance with this section 17(a), you will not be entitled to any credits or refunds as a result of such termination.
  • Either party may terminate this Agreement in whole or part, including any particular Order(s), immediately upon providing notice to the other party if:
    • the other party is in material breach of this Agreement and does not cure the breach within thirty (30) days after written notice of the breach; or
    • if the other party ceases to operate, has an administrator appointed, enters a deed of company arrangement or other form of administration involving one or more of its creditors, is subject to an order that it be wound up, declared bankrupt, or that a liquidator or receiver be appointed, or otherwise becomes insolvent or is unable to meet its financial obligations.
  • SafetyCulture may suspend the Services (including any of Your Accounts) immediately, or terminate this Agreement in whole or part, including any particular Order(s), if:
    • you are in material breach of this Agreement more than two times during the Term notwithstanding any cure of such breaches;
    • you have failed to pay any Fees within sixty (60) days after the relevant due date;
    • you infringe SafetyCulture’s Intellectual Property Rights; or
    • your use of the Services breaches any applicable law or any of the SafetyCulture Policies.
    SafetyCulture will notify you of any suspension or termination under section 17(c) (where practicable).
  • If SafetyCulture suspends your use of the Services pursuant to its rights under this Agreement:
    • SafetyCulture will continue to charge you Fees during the suspension period and you must pay any outstanding Fees prior to SafetyCulture resuming the provision of the Services; and
    • SafetyCulture will only resume the provision of the Services once you have cured (to SafetyCulture’s reasonable satisfaction) the matter that caused the suspension.

18. Consequences of Termination

  • Upon the date that this Agreement or any Order expires or is terminated, then:
    • subject to any further access to the Subscription Services granted by SafetyCulture under section (18)(b)(ii), you and your End Users must cease all access and use of the relevant Subscription Services, Your Modifications and any Shared Materials;
    • if the Agreement or any Order is terminated:
      • by you for SafetyCulture’s breach, then SafetyCulture will refund any prepaid, unused Fees that relate to the terminated Subscription Services; or
      • by SafetyCulture for your breach, then you must pay to SafetyCulture any and all outstanding Fees due for the remaining duration of any Subscription Term, which will become immediately due and payable upon termination;
    • you must delete any software or other materials that SafetyCulture has provided to you, or made accessible for download by you, for use in connection with the Services (including any Shared Materials) from any Devices; and
    • you must return, or if requested by SafetyCulture, destroy all of SafetyCulture’s Confidential Information in your possession or control and provide written certification to SafetyCulture that you have done so.
  • Within thirty (30) days after the effective date of expiry or termination of this Agreement, you must notify SafetyCulture if you would like Your Data returned to you or deleted. If you notify SafetyCulture that you elect to have Your Data:
    • deleted (or fail to provide SafetyCulture notice of your election), then SafetyCulture will delete Your Data by removing pointers to it on SafetyCulture’s active and replication servers and overwriting it over time; or
    • returned, SafetyCulture will, at your election, use commercially reasonable endeavours to deliver Your Data to you, or provide you access to the relevant Subscription Service (other than a No-Charge Service) to access Your Data for a period of up to 30 days following the date of termination or expiry provided that you continue to pay SafetyCulture the then-current rates for the applicable Subscription Services in respect of that period.
  • The following provisions will survive any termination or expiration of this Agreement: sections (8)(c), (8)(d), (9), (10), (13), (14), (15), (18), (20) and any other sections which by intent or meaning have validity beyond termination or expiration of this Agreement.

19. Amendments

SafetyCulture may update or modify the terms of this Agreement from time to time, including the SafetyCulture Policies and any other referenced documents (including the Service Descriptions) to respond to changes in SafetyCulture’s products, services, business or as required by law, by giving notice to you. If an update or modification to the terms of this Agreement materially reduces your rights, you may terminate this Agreement upon providing notice to SafetyCulture within 30 days after the date of SafetyCulture’s notice to you under this section (with such termination to be effective on the date of your notice or the effective date of the update or modification, whichever is later), and SafetyCulture will refund any prepaid, unused Fees in respect of any terminated Subscription Services.

20. General

  • Unless otherwise agreed in your Order, the laws governing this Agreement and the courts exercising exclusive jurisdiction depend on where you are domiciled (as specified here).
  • If any provision of this Agreement is held to be invalid, illegal, or unenforceable that provision shall be deemed omitted to the extent that it is invalid, illegal, or unenforceable and the remainder of this Agreement shall be construed in a manner as to give greatest effect to the original intention of this Agreement.
  • The failure of either party to exercise any right provided in this Agreement in any instance will not be deemed to be a waiver of such right.
  • Except where an exclusive remedy is specified in this Agreement, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise.
  • Other than in respect of an obligation to pay any Fee or other amount, neither party will be liable for non-performance or inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, pandemic, riot, labour condition, governmental action, power interruption, telecommunication, data and internet disturbance) that was beyond the party’s reasonable control (Force Majeure Event).
  • Your use of any website or software that is not provided by SafetyCulture to access or download the Services will be governed by the terms and conditions applicable to that website or software. SafetyCulture is not responsible for any consequences resulting from the use of such website or software, including but not limited to any damage to your property, including your Device, or the transfer of any computer virus or similar malicious code, except to the extent such consequences are caused by the Service.
  • Any notices to you may either be posted on the Site or SafetyCulture Platform, or given in writing (which may be by email) to the address last notified by you to SafetyCulture. Any notices to SafetyCulture, and any questions, concerns or complaints relating to the Services must be in writing and addressed to:
  • Each party agrees to use commercially reasonable endeavours to resolve any dispute arising out of or relating to this Agreement with the other party prior to resorting to any external dispute resolution process or court proceedings.
  • This Agreement, and any rights granted hereunder, must not be transferred or assigned by either party (assigning party) without the prior express written consent of the other party, except:
    • to a third party participating in a merger with, or acquisition of the assigning party; or
    • in respect of SafetyCulture, to any of SafetyCulture’s affiliates or subsidiaries.
  • This Agreement contains the entire understanding between the parties regarding the subject matter of this Agreement. To avoid doubt, resellers of the Services are not authorised to modify the terms of this Agreement or make any representations, undertakings or other legally binding commitments on behalf of SafetyCulture.
  • If this Agreement is translated into any language other than English, the English text will govern unless expressly stated otherwise in the translation.

Appendix 1 (Data Protection Compliance)

  • In this Appendix and in Appendix 2 (Data Processing Agreement):
    • Customer Personal Data means any personal data which SafetyCulture (or its sub-processors) processes on your behalf as a processor in the course of providing Services.
    • Data Protection Laws means: (i) the EU Data Protection Laws; (ii) the UK Data Protection Laws; and (iii) the laws of other states and territories that create and regulate substantially similar concepts and legal principles as are contained in the EU Data Protection Laws in relation to the processing of personal data.
    • EU Data Protection Laws means the GDPR and any national laws which implement or supplement or replace the same from time to time.
    • EU International Transfer means:
        • a transfer of personal data from you to SafetyCulture or its affiliates (or vice versa in the case of transfers of personal data between the parties where both parties act as controllers); or
        • an onward transfer of personal data from SafetyCulture or its affiliates, where such transfer would at the time of the transfer be prohibited by EU Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the EU Standard Contractual Clauses to be established under section 2 of Appendix 2 (Data Processing Agreement).
    • EU Standard Contractual Clauses means the Standard Contractual Clauses forming part of Decision 2021/914/EC (as amended or replaced from time to time), including their appendices and with the relevant Modules and Options set out under section 2 of Appendix 2 (Data Processing Agreement).
    • Security Incident means a breach of SafetyCulture’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Personal Data.
    • personal data, consent, controller, processor, data subject and processing mean those concepts, roles and activities as defined in the applicable Data Protection Laws.
    • UK Addendum means the Addendum to the EU Standard Contractual Clauses issued by the UK Information Commissioner’s Office in accordance with S119A of the UK Data Protection Act 2018 and incorporating:
      • the party details as set out in section 4 of Appendix 2 to this Agreement, inserted in Table 1 (Parties) of such UK Addendum;
      • the first option in Table 2 to clarify the UK Addendum incorporates the EU Standard Contractual Clauses;
      • the list of parties and the description of the transfer of personal data, each as set out in section 4 of Appendix 2, inserted in Table 3 (Appendix Information) of such UK Addendum;
      • the description of the technical and organisational security measures as set out at https://safetyculture.com/security/, inserted in Table 3 (Appendix Information) of such UK Addendum;
      • the list of sub-processors published at https://safetyculture.com/legal/privacy-sub-processors/, inserted in Table 3 (Appendix Information) of such UK Addendum; and
      • the option neither party set out in Table 4 of such UK Addendum.
    • UK Data Protection Laws means Data Protection Act 2018 and UK’s version of the GDPR which is part of UK law by virtue of the European Union (Withdrawal) Act 2018 (“UK GDPR”) and any legislation applicable in the UK in force from time to time relating to privacy or the processing of personal data.
    • UK International Transfer means:
        • a transfer of personal data from you to SafetyCulture or its affiliates (or vice versa in the case of transfers of personal data between the parties where both parties act as controllers); or
        • an onward transfer of personal data from SafetyCulture or its affiliates, where such transfer would at the time of the transfer be prohibited by the UK GDPR (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the relevant UK Standard Contractual Clauses to be established under section 5 of Appendix 2 (Data Processing Agreement).
  • SafetyCulture is the controller in respect of personal data, such as account registration details, that we collect directly from users of the Services (End Users) and users of No-Charge Services, and which we use for the purposes of our business.
  • You are the controller and we are the processor in respect of any other personal data (including within Your Modifications) that is uploaded by End Users and/or users of No-Charge Services including data, templates, information, content, code, video, images or other material of any type (Materials), or which is provided by your administrators (see section 5 of the General Terms).
  • To the extent that the Services comprise the processing of personal data where we are the controller and you are the controller: the provisions of sections 2, 3, 4 and 5 of Appendix 2 (Data Processing Agreement) to this Agreement shall apply (where applicable).
  • SafetyCulture will make available our Privacy Policy at our website and where you provide us with personal data in connection with the Agreement where we will act as the controller (for example where you provide contact details for use in administering the Agreement), you agree to ensure that these individuals are provided with a copy of our Privacy Policy. Where we are a processor and not a controller, it is your responsibility to ensure that in accordance with relevant Data Protection Laws:
    • There is a lawful basis for the collection and processing of personal data; and
    • You have provided an appropriate privacy policy to the End Users and other data subjects.

Appendix 2 (Data Processing Agreement)

General

The provisions of this Appendix form part of this Agreement to the extent that section (11)(d) of the General Terms applies.

Terms of Data Processing

  • Where SafetyCulture acts as processor of personal data on your behalf, SafetyCulture shall:
    • process personal data only on your reasonable documented instructions unless required to do so by law; in such a case, SafetyCulture shall inform you of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. You acknowledge and agree that your final and completion instructions regarding the processing of Customer Personal Data are set out in this Agreement. Any additional or alternate instructions must be agreed in writing by the parties (and SafetyCulture will be entitled to charge a reasonable fee to cover any costs incurred in complying with them);
    • ensure that persons authorised to process the personal data on our behalf have committed themselves to confidentiality obligations or are under an appropriate statutory obligation of confidentiality;
    • implement appropriate technical and organisational measures to ensure a level of security for the personal data which is appropriate to the risks to individuals that may result from the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the personal data. The measures that we consider appropriate are more fully described in SafetyCulture’s Architecture and Security document (a copy of which is available on request);
    • not engage another processor without your prior specific or general written authorisation. A list of sub-processors currently engaged by SafetyCulture and authorised by you is published here. You must subscribe to receive notice of updates to the list of sub-processors by entering your details in the form available here. You may notify us in writing of any objections to new sub-processors (provided the objection is based on reasonable grounds relating to data protection). If we receive such an objection, the parties will discuss such objections in good faith and SafetyCulture will use its reasonable commercial endeavours to resolve any such objection. If the parties are not able to resolve the objection, you may terminate the affected Services by providing 30 days written notice to SafetyCulture. We shall impose obligations on any processor that we appoint on your behalf that are equivalent to the terms set out in this Appendix 2. We shall remain liable for the performance of these processors;
    • taking into account the nature of the processing, assist the controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the controller’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the EU Data Protection Laws and any assistance provided by us to you in to respond to requests from: (i) data subjects to exercise their rights under Data Protection Laws; or (ii) regulatory authorities, shall be at your cost on a time and materials basis;
    • at the choice of the controller, delete or return all the personal data to the controller after the end of the provision of services relating to processing, and delete existing copies save that SafetyCulture shall be entitled to retain Customer Personal Data where required by Data Protection Law or another applicable law, including any Australian state or Commonwealth law to which the processor is subject, or where such data is required for SafetyCulture’s internal record keeping or where it is necessary for use in any legal proceedings; You must notify us of Personal Data that you wish to have returned or deleted within 30 days following the effective date of termination; and
    • make available to the controller all information reasonably necessary to demonstrate compliance with the obligations laid down in Article 28 of the EU Data Protection Laws and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller (in each case at the controller’s cost). Any assistance provided by us to you to demonstrate compliance with Data Protection Laws shall be provided at your cost. The timing, scope and duration of any audit shall be mutually agreed by the parties. You shall not be entitled to carry out audits more than once in any 12 month period, other than where a data security incident has taken place, you shall be entitled to carry out an additional audit within 30 days of SafetyCulture notifying you of such security incident. You shall ensure that any third party auditor appointed by you is (i) not a competitor of SafetyCulture; and (ii) is committed to appropriate confidentiality obligations. You and/or any third-party auditor shall comply with SafetyCulture’s standard policies and procedures when accessing SafetyCulture’s premises or systems.
    EU International Transfers
  • With respect to any EU International Transfers, SafetyCulture acting on its own behalf and as agent for each SafetyCulture affiliate and you acting on your own behalf and as agent for each of your affiliates, hereby enter into the EU Standard Contractual Clauses incorporating: (i) the general clauses (Clauses 1-6); (ii) Modules One (Transfer Controller to Controller), Two (Transfer Controller to Processor), and Four (Transfer Processor to Controller) as applicable and the relevant options as specified in the table set out in this section 3 of this Appendix 2; and (iii) with the Annexes populated as set out below:
      • Annex I of the EU Standard Contractual Clauses shall be pre-populated with the details set out in section 4 of this Appendix 2; and
      • Annex II of the EU Standard Contractual Clauses: SafetyCulture’s technical and organisational measures are described at https://safetyculture.com/security/.
    • The EU Standard Contractual Clauses shall come into effect upon commencement of an EU International Transfer.
    • Prior to the commencement of any EU International Transfer to or from a sub-processor, SafetyCulture will use its reasonable endeavours to enter into the EU Standard Contractual Clauses with such sub-processor, incorporating the general Clauses (Clauses 1-6) and Module 3 (Transfer Processor to Processor).
    EU Standard Contractural Clauses: Modules and options
  • For the purposes of section 2 of Appendix, the parties agree that the following Modules and Options of the EU Standard Contractual Clauses shall be deemed to be incorporated:
    Clause 7 (Docking clause) Clause 7 shall not be incorporated.
    Clause 8 (Data protection safeguards) Modules One, Two and Four.
    Clause 9 (Use of sub-processors) Module Two, Option 2, and the specific time period shall be as set out in section 1(d) of this Appendix 2.
    Clause 10 (Data subject rights) Modules One, Two and Four.
    Clause 11 (Redress) Module One and Two, and the Option in Clause 11(a) shall not be incorporated.
    Clause 12 (Liability) Modules One, Two and Four.
    Clause 13 (Supervision) Module One and Two, incorporating all paragraphs of Clause 13(a) as applicable.
    Clause 14 (Local laws and practices affecting compliance with the Clauses) Modules One, Two and Four.
    Clause 15 (Obligations of the data importer in case of access by public authorities) Modules One, Two and Four.
    Clause 16 (Non-compliance with the Clauses and termination) For Clause 16(d) the relevant parts for Modules One, Two and Four.
    Clause 17 (Governing law) Modules One and Two, Options 1 and 2 as applicable and the law inserted shall be the laws of the EU Member State in which the data exporter is established, save that: (i) where such laws do not allow for third-party beneficiary rights; or (ii) the data exporter is not established in an EU Member State, the law inserted shall be the laws of Ireland. Module Four and the law inserted shall be the laws of the country stated in the governing law clause of the Agreement, save that where such law does not allow for third-party beneficiary rights, the law inserted shall be the laws of Ireland.
    Clause 18 (Choice of forum and jurisdiction) Modules One and Two and the courts inserted shall be the courts in the Member State referred to in Clause 17 (Governing law); and Module Four and the country inserted shall be the country stated to have jurisdiction in the Agreement, save that where the laws of that country do not allow for third-party beneficiary rights, the country inserted shall be the law of Ireland.
    Details of data processing
  • For the purposes of section 2 of this Appendix 2, the parties agree that Annex I of the EU Standard Contractual Clauses shall be pre-populated with the following details:
    List of parties Data Exporter: Name: the person or entity agreeing to these terms. Address: as set out in your Order Form/s. Contact person’s name, position and contact details: as set out in your Order Form/s. Activities relevant to the data transferred under these Clauses: as set out in the Agreement. Role (controller/processor): controller.

    Data importer(s): Name: SafetyCulture. Address: as set out in your Order Form/s. Contact person’s name, position and contact details: privacy@safetyculture.io. Activities relevant to the data transferred under these Clauses: as set out in the Agreement. Role (controller/processor): controller and/or processor, as applicable.
    Description of transfer Categories of data subjects whose personal data is transferred: the data subjects may include your customers, employees, suppliers and end-users as further set out in SafetyCulture’s Privacy Policy, available here: https://safetyculture.com/legal/privacy-policy/. Categories of personal data transferred: Customer Personal Data as further set out in SafetyCulture’s Privacy Policy, available here: https://safetyculture.com/legal/privacy-policy/. Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures: no sensitive data shall be transferred by the data exporter to the data importer, and as per the Agreement including without limitation and where relevant SafetyCulture’s technical and organisational measures are described at https://safetyculture.com/security/. The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis): continuous unless otherwise specified in the Agreement. Nature of the processing: data hosting, storage and such other services as are described in the Agreement.

    Purpose(s) of the data transfer and further processing: the purpose of the data processing is the provision of the Services under the Agreement. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period: personal data will be retained until such time as you notify SafetyCulture that you would like the personal data returned to you or deleted in accordance with the Agreement. For transfers to (sub-) processors, also specify the subject matter, nature and duration of the processing: • subject matter of the processing is the processing of Customer Personal Data in connection with the performance of the Agreement; • nature of processing is as described in the Agreement; and • the duration of the processing is determined by you, subject to the other provisions of the Agreement.
    Competent supervisory authority The competent supervisory authority in the EU Member State in which the data exporter is established and, in the event that the data exporter is not established in an EU Member State, the data protection authority of Ireland.
    UK International Transfers
  • With respect to any UK International Transfers, you acting on your own behalf and as agent for each of your affiliates (each as “data exporter”) and SafetyCulture acting on its own behalf and as agent for each SafetyCulture affiliate (each as “data importer”) hereby enter into the UK Addendum in respect of any UK International Transfer from you or your affiliate to SafetyCulture or a SafetyCulture affiliate
  • The UK Addendum shall come into effect upon commencement of a UK International Transfer.
  • Prior to the commencement of any UK International Transfer to or from a sub-processor, SafetyCulture will use its reasonable endeavours to enter into the EU Standard Contractual Clauses and the UK Addendum with such sub-processor, incorporating the general Clauses (Clauses 1-6) and Module 3 (Transfer Processor to Processor).

1. Privacy

  • The provisions of this Appendix 3 apply to the extent that section (11)(e) of the General Terms applies.
  • You are responsible for compliance with the Privacy Act 1988 (Cth) (Privacy Act) with respect to any Personal Information contained within Your Data that you use in connection with the Services. You must ensure that you obtain all necessary consents from relevant individuals for the use of the Personal Information contained within Your Data with the Services, including its transfer outside of Australia to the extent required in order for SafetyCulture to provide the Services to you.
  • Other than where arising from a SafetyCulture breach of this Agreement, you must indemnify, defend and hold SafetyCulture and its affiliates, service providers, officers, employees, contractors and customers (those indemnified) harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including legal fees) arising as a result of any breach of the Privacy Act relating to your collection, use, storage, processing or disclosure of any Personal Information contained within Your Data in connection with the Services.
  • SafetyCulture agrees to only use Personal Information contained within Your Data in order to exercise its rights and perform its obligations under this Agreement.
  • SafetyCulture must comply with the Privacy Act to the extent it is applicable to the processing of Personal Information in Your Data, including by:
    • taking reasonable steps to protect Personal Information contained in Your Data that is held by SafetyCulture from misuse, interference and loss, and from unauthorised access, modification or disclosure;
    • promptly notifying you in writing of:
      • any complaint about the privacy of Personal Information contained within Your Data received by SafetyCulture;
      • any request for access to Personal Information contained within Your Data received by SafetyCulture; and
      • any unauthorised access or disclosure or Personal Information contained within Your Data, or other breach, or suspected breach, of the Privacy Act;
    • co-operate and provide reasonable assistance to you in connection with any complaint, request or breach referred to in section (1)(e)(ii) of this Appendix 3; and
    • promptly take any commercially reasonable steps required to contain and rectify any of the matters referred to in section (1)(e) of this Appendix 3.

2. Australian Consumer Law

  • The provisions of this section (2) of this Appendix 3 apply to the extent that you are a Consumer for the purpose of the Australian Consumer Law.
  • In this section (2) of Appendix 3:
    • Australian Consumer Law means the law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth);
    • Consumer has the same meaning given to it by section 3 of the Australian Consumer Law; and
    • Consumer Guarantee means a consumer guarantee under the Australian Consumer Law.
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
    • to cancel your service contract with us; and
    • to a refund for the unused portion, or to compensation for its reduced value.
    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
  • If the Services fail to meet any Consumer Guarantee, and the total amount paid by you for the Services under this Agreement is less than the statutory minimum (which as at the date of this Agreement is AUD$100,000), SafetyCulture’s liability to you for failure to meet such Consumer Guarantee is limited, to the extent permitted by law, to (at SafetyCulture’s election) supplying the Services again or paying for the cost of having the Services supplied again.

Part B – Product and Services Modules

A. SafetyCulture Product Module

  • General

    The terms of this SafetyCulture Product Module apply to the Subscription Services.

  • Subscription Services

    SafetyCulture will make Subscription Services available to you on Devices owned or controlled by you or your End Users during the Subscription Term.

  • Service Level Agreement (SLA)

    SafetyCulture’s Core Services will have 99.9% availability in any calendar month, excluding Excluded Downtime (SafetyCulture SLA).

    Core Services means that part of the Subscription Services used to conduct inspections, flag issues, assign actions, generate reports, communicate with other End Users within your organisation, and view analytics, but does not include any other features (such as training, integrations or sensors).

    Excluded Downtime means time that the Services are not available to you or your End Users because of (i) Force Majeure Events or other factors outside SafetyCulture’s reasonable control, including internet connections; (ii) your equipment (including your Devices), software, network connections or other infrastructure; (iii) Your Data, Your Modifications or Your Shared Materials; (iv) Shared Materials; (v) Third Party Products; (vi) routine scheduled maintenance or reasonable emergency maintenance; or (vii) your use of the Services in a manner not authorised in the Agreement.

    SafetyCulture will use its commercially reasonable endeavours to notify you of any downtime via the Site or SafetyCulture Platform, including in respect of any required maintenance. You can subscribe for notifications for status updates at https://status.safetyculture.com/.

    Subject to your compliance with this section (3), you may be entitled to the following remedies for breach of the SafetyCulture SLA:

    • an extension to your Subscription Term applicable to the Core Services; or
    • service credits of an equivalent pro-rated value to the extension of the Subscription Term in the form of a monetary credit to a monthly-billing account,
    as described in the table below (Service Credits). Service Credits may not be exchanged for, or converted to, monetary amounts, and are capped at fifteen days of Core Services in any calendar month.
    Monthly Uptime Percentage Service Credits

    (Days of extension to the Subscription Term / pro-rated credit equivalent)
    < 99.9% – >= 99.0% 3
    < 99.0% – >= 95.0% 7
    < 95.0% 15
    • To claim Service Credits, you must notify SafetyCulture within thirty (30) days from the end of the calendar month in which you claim SafetyCulture failed to meet the SafetyCulture SLA. Failure to comply with this requirement will forfeit your right to receive the Service Credits. The notification must include the dates and times the Core Services were unavailable for your End Users.
    • The SafetyCulture SLA does not apply to: (i) No-Charge Services; (ii) any Services that are not branded “SafetyCulture”, including services branded “EdApp” or “Sheqsy”; or (iii) non-production environments, such as staging and testing environments.
    • THIS SAFETYCULTURE SLA STATES YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE BY SAFETYCULTURE TO MEET THE SAFETYCULTURE SLA.
  • Disclaimer
    You acknowledge and agree that:
    • you are using the Subscription Service at your own risk;
    • the Subscription Service is not a substitute for professional advice; and
    • you are solely responsible for the use of the Subscription Service and agree that any safety audits, training courses or incidents conducted using the Service are only part of establishing a safe system of work, which would typically require you to undertake additional and comprehensive gap analysis and risk assessments along with specific safe work method statements and safety training.

B. Sensor Product Module

  1. General
    • The terms of this Sensor Product Module apply to Sensor Services
    • In this Agreement:
      • Sensor Services means the provision of the online Subscription Service known as Sensor Services available through the SafetyCulture Platform, and as described in the Service Description at https://safetyculture.com/monitoring/.
      • Sensor Hardware means the hardware products that are required in order for you to receive the Sensor Services, as described in section (4) of this Sensor Product Module; and
      • Sensor Products means the Sensor Services and Sensor Hardware.
  2. Sensor Services
    • SafetyCulture will make the Sensor Services available to you on a Device owned or controlled by you or your End Users during the Subscription Term.
    • If you elect to purchase Sensor Hardware from SafetyCulture, the supply by SafetyCulture of such Sensor Hardware does not form part of the “Services” for the purposes of this Agreement, including without limitation, for the purpose of any warranties or indemnities provided by SafetyCulture in relation to the Services in the General Terms
  3. Trial Services SafetyCulture may offer to supply certain Sensor Products to you with or without charge, along with access to pre-release and beta products (Trial Services). If SafetyCulture provides you with free Trial Services, such Trial Services will constitute No-Charge Services in accordance with section (3) of the General Terms, and any use of the Trial Services after the period specified by SafetyCulture (Trial Period) will be subject to SafetyCulture’s standard Fees for the relevant Trial Services. If SafetyCulture charges you for Trial Services, the Fees will be set out in the applicable Order.
  4. Sensor Hardware In order to use the Sensor Services, you must purchase and install Sensor Hardware and, at your option, a gateway which communicates with the sensor equipment and the SafetyCulture Platform, compatible with the Sensor Services.
  5. Sensor Hardware supplied by SafetyCulture You may elect to purchase Sensor Hardware from SafetyCulture by entering an Order for the supply of the relevant Sensor Hardware. If you place an Order for the supply of Sensor Hardware, the terms of this section (5) will apply to such Order.
    • Fees. Fees for Sensor Hardware will be payable in advance upon placing your Order.
    • Shipping Fees. In addition to the Fees payable for the relevant Sensor Hardware upon placing the Order, you must pay to SafetyCulture shipping charges to be invoiced separately based on the cost incurred by SafetyCulture to send the Sensor Hardware to your nominated locations with no mark up. For the avoidance of doubt, this may include the cost of shipping from the manufacturer to SafetyCulture.
    • Title and Risk. Title in the Sensor Hardware will not pass to you until SafetyCulture has received full payment for the Sensor Hardware. If SafetyCulture does not receive payment for the Sensor Hardware, title to the Sensor Hardware will not pass to you. Title in the Hardware will not ever pass to you if you pay for the sensor equipment on an instalment basis, if applicable. Risk in the Sensor Hardware will pass to you upon SafetyCulture delivering the Sensor Hardware to your nominated location or your shipping agent. Once risk in the Sensor Hardware passes, you are solely responsible for the Sensor Hardware.
    • Review and Acceptance
      • Within 5 business days of the Sensor Hardware being delivered by SafetyCulture to your nominated location or your shipping agent, you may conduct inspections and testing on the Sensor Hardware in order to determine whether it functions in accordance with applicable specifications that SafetyCulture (or the relevant manufacturer) provide (Specifications), and you must either:
        1. notify SafetyCulture that the Sensor Hardware is functioning in accordance with the Specifications and that you accept the Sensor Hardware; or
        2. notify SafetyCulture that the Sensor Hardware is not functioning in accordance with the Specifications.
      • If you fail to notify SafetyCulture in accordance with section (5)(d)(i) of this Sensor Product Module within 5 business days of the Sensor Hardware being delivered by SafetyCulture to your nominated location or your shipping agent, or you use the Sensor Hardware in a non-test, live or production environment prior to such notice being provided, you will be deemed to have accepted the Sensor Hardware.
      • If you provide notice to SafetyCulture in accordance with section (5)(d)(i)(2) of this Sensor Product Module, and SafetyCulture is satisfied that the Sensor Hardware does not meet the Specifications, then SafetyCulture will organise replacement Sensor Hardware, provided that the failure of the Sensor Hardware has not been caused, in whole or in part, by your:
        1. incorrect installation of the Sensor Hardware;
        2. misuse of the Sensor Hardware contrary to the Specifications;
        3. use of the Hardware by a person not trained to use the Sensor Hardware; and/or
        4. deliberate tampering with, or damage to the Sensor Hardware.
      • SafetyCulture reserves the right to charge you additional Fees in the event that any returned Sensor Hardware is determined by SafetyCulture or the manufacturer to be functioning in accordance with its Specifications, which may include reasonable administrative and shipping Fees.
    • Warranty
      • We will take all reasonable steps to facilitate a warranty claim for the Sensor Hardware and will use commercially reasonable efforts to pass through any warranties provided by the manufacturer of any Sensor Hardware supplied by SafetyCulture to you. You acknowledge and agree that SafetyCulture is not the manufacturer of the Sensor Hardware and SafetyCulture is not liable for the manufacturer’s warranty. In the event that you wish to make a warranty claim against the manufacturer, SafetyCulture will provide commercially reasonable endeavours to assist you in making such claim.
      • If you pay for the Sensor Hardware up front, and we have received full payment for the Sensor Hardware, you will be eligible for a warranty for the period that is two (2) years after you have received the Sensor Hardware.
      • If you pay for the Sensor Hardware on an instalment basis, you will be eligible for a warranty for the Sensor Hardware for the Term as per the Order.
      • If you reside in Australia and are a “consumer” for the purposes of the Australian Consumer Law, then the provisions in section (2) of Appendix 3 will apply.
  6. Installation of Hardware
    • You must comply with the Specifications and any installation instructions SafetyCulture provides to you when you install the Sensor Hardware. SafetyCulture is not liable for any loss or damage caused to you or Sensor Hardware arising from your failure to install the Sensor Hardware in accordance with the Specifications or such installation instructions.
    • You are responsible for:
      • ensuring that your systems and facilities are compatible with the Sensor Hardware and meet any minimum requirements specified in the Specifications;
      • making any changes to your systems required in order to install the Sensor Hardware;
      • any calibration of the Sensor Hardware required to integrate the Sensor Hardware with your systems and for any ongoing use of the Sensor Services; and
      • ensuring that the Sensor Hardware is adequately powered or charged at all times. SafetyCulture may provide notification through the Sensor Services that available battery life on the Sensor Hardware is running low, however you are responsible for carrying out your own checks to ensure that the Sensor Hardware is properly powered or charged.
  7. Data and Privacy
    • Any information, insights, statistics, measurements or reports (Sensor Data) produced or generated by the Sensor Products will be owned by SafetyCulture. Your use of the Sensor Products does not grant or transfer you any rights, title or interest in the Sensor Data, except as set out in this section (7).
    • SafetyCulture grants you a limited licence to copy, transmit, store, analyse and back up or otherwise access the Sensor Data, during the Subscription Term or Trial Period (as applicable) for the Sensor Services solely for you to:
      • analyse and diagnose problems with your equipment, systems or procedures;
      • create reports based on analysis conducted by or on the Sensor Products; and
      • use the Sensor Products.
    • During any Subscription Term or Trial Period, you give SafetyCulture consent, including on behalf of your employees, agents and contractors, to take photos and videos of the Sensor Products on your premises, to use in SafetyCulture’s case studies and in accordance with SafetyCulture’s Privacy Policy.
  8. Sensor Products Disclaimer You acknowledge and agree that:
    • you are solely responsible for your use of the Sensor Products;
    • the Sensor Products are not designed to be a replacement for any emergency warning or evacuation warning system. You must have your own policies and procedures in place to deal with any emergency situation or evacuation situation. The Sensor Products should be used as a backup emergency warning system only;
    • except as expressly stated in this Agreement and to the extent permitted by applicable law, SafetyCulture does not make any representation or warranty (express or implied) in respect of the Sensor Products, including, without limitation, any implied warranty of merchantability, of fitness for a particular purpose, arising from a course of performance, course of dealing, or usage of trade or against hidden defects, and provides Sensor Products to you on an “as is”, “with all faults” and “as available” basis and without any further warranties of any kind. SafetyCulture makes no warranty that operation of the Sensor Products will be uninterrupted or error free or that all defects will be corrected; and
    • to the maximum extent permitted by law, SafetyCulture excludes all liability for:
      • a loss of stock, assets or any other material monitored by the Sensor Products; and
      • any defect, error, lack of functionality, or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit), inaccessibility of, interruption or outage with respect to the Sensor Products.

C. Enterprise Plan Services Module

  1. General
    • SafetyCulture will use its commercially reasonable endeavours to provide you with the Services specified in your Order (Enterprise Plan Services). We may update the list of Enterprise Plan Services from time to time by giving notice to you.
    • You must be a current Enterprise plan customer to be eligible for the Enterprise Plan Services.
    • The Enterprise Plan Services apply to your use of the Core Services (as defined in the SafetyCulture Product Module).
    • The Enterprise Plan Services excludes any support for: (a) any Services other than the Core Services; (b) any version of the Core Services other than the current version available on the Site or the SafetyCulture Platform; (c) use of the Core Services in conjunction with Third Party Products (other than those for which the Core Services were designed or provided); (d) any modifications to the Core Services made by any party other than SafetyCulture or its subcontractors; (e) No-Charge Services; and (f) defects or failures in the Core Services beyond SafetyCulture’s reasonable control.
    • SafetyCulture will make the Enterprise Plan Services available to you during the period specified in your Order and in accordance with any usage restrictions specified in the applicable Order, this Module or otherwise notified to you in writing. Enterprise Plan Services not utilised during the period specified in your Order will expire and cannot be rolled over to another term.
    • You agree that your purchase of the Enterprise Plan Services is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by SafetyCulture regarding future functionality or features.
  2. Enterprise Plan Services 
24/7 Technical Support
Success Team Role Responsibilities
Account Executive Primary point of contact and champion for you at SafetyCulture.
Customer Onboarding Manager Provide you with support to ensure the successful onboarding and implementation of the Core Services.
Customer Success Manager Support post-onboarding.

Ensure that Core Services deliver desired customer outcomes.

Coordinate internal resources to support you with a focus on enablement and adoption.
Customer Success Engineer Technical expert that will support enablement of complex workflows and integrations of the Core Services with Third Party Products.
  • 8 hours per day Monday – Friday2
  • Phone and email support available
  • Any Named Contact can contact the Success Team3
Priority Support Any support requests submitted by your Named Contacts3 will be allocated a priority status identifier in the queue handled by our Customer Support team and responded to on a first-priority basis ahead of other requests.

1 24/7 Technical Support: Requests are handled by our Customer Support team. Requests can be made by any End User on your Customer Account. On weekdays, the Customer Support team can be contacted by live chat from within the mobile app and the online web platform, email and phone. Weekday support is available in accordance with support times specified on our website (https://safetyculture.com/contact-us/); currently 9:00AM to 5:00PM Monday to Friday for the following time zones: Central Time (UTC-6), Western Europe (UTC+0) and Australian Eastern Standard Time (UTC+10). On weekends, the Customer Support team can be contacted by email. Weekend support is any support outside of the support times specified on our website (currently 5:00PM Friday Central Time (UTC-6) until 9:00AM Monday Australian Eastern Standard Time (UTC+10)). Support is not available on weekends for integrations with Third Party Products, sandbox environments, analytics or any other requests that require input from our Product or Engineering teams, unless requested at least two (2) weeks in advance and agreed with SafetyCulture. Support is available in English.

2 Success Team: The Success Team will be available to your Named Contacts from 9:00AM to 5:00PM Monday to Friday for the following time zones: Central Time (UTC-6), Western Europe (UTC+0) and Australian Eastern Standard Time (UTC+10). Your Success Team requests will be handled by team members located in our Kansas City, Manchester or Sydney offices and assigned to you based on your location. Availability will be determined by the time zone applicable to your assigned Success Team.

3 Named Contacts: requests made to the Success Team must be submitted by an administrator(s) specified on your Customer Account. The Success Team can be contacted by phone or email. Contact details for your Success Team will be provided to you in writing on or after the date that SafetyCulture accepts your Order for the Enterprise Plan Services.

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