With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
Description
Embark on your journey to effective call handling with the First Steps in Call course. This microlearning module introduces foundational skills for engaging with customers over the phone. Through interactive lessons, you'll learn essential techniques for initiating calls, maintaining professionalism, and ensuring clear communication. Designed for beginners, the course offers a mobile-first, gamified learning experience, making it accessible and engaging. Ideal for new call center agents or anyone looking to enhance their telephonic communication skills.
The full course includes
- THE BASICS
- QUIZ 1
- THE PLATO PROJECT
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.