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Description
Embark on your journey to effective call handling with the First Steps in Call course. This microlearning module introduces foundational skills for engaging with customers over the phone. Through interactive lessons, you'll learn essential techniques for initiating calls, maintaining professionalism, and ensuring clear communication. Designed for beginners, the course offers a mobile-first, gamified learning experience, making it accessible and engaging. Ideal for new call center agents or anyone looking to enhance their telephonic communication skills.
The full course includes
- THE BASICS
- QUIZ 1
- THE PLATO PROJECT
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