One of the most critical metrics in the call center industry is the first call resolution (FCR). It is an important metric to measure your overall customer satisfaction level. Take this course to learn what you need to know to improve your FCR score!
With SafetyCulture you can
Create training in minutes
Save time by using ready-made training courses to keep your team up to date with industry standards and business needs.
Monitor team progress
Track and manage your team's course completions and performance in one place to monitor their learning progress.
Drive learning engagement
Encourage participation and retention by using accessible content from the Library so your team can build skills and perform at their best.
The full course includes
- What is First Call Resolution (FCR)?
- How to Calculate the FCR?
- How to Improve FCR?
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.