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Telecommunications & Media
Access telecommunications and media templates and training courses to support equipment installation, incident reporting, and customer-facing work. Help your teams reduce rework, keep quality consistent, and manage day-to-day operations across projects and sites.
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SAT Feedback Form for Escalations
Use this SAT feedback form to capture key escalation details and improve field service performance. Record the escalating engineer and technician number, customer ETA communication, reason for escalation, and whether a service engineer is required. Document access methods such as combi, triple, and cat ladders, extended ladders, DAT ladders, or rope access, plus any comments. Standardize feedback to support team development and reduce unnecessary escalations.
by Russell Nelson, from the CommunityDownloads: 20+Get - Template
Immedia Preventative Maintenance Visit Report
This Immedia Preventative Maintenance Visit report template helps service teams audit and certify audiovisual rooms and systems. It guides technicians through physical inspections of displays, video walls, projectors and screens, wall, table and floor connections, racks and ceiling boxes, room schedulers, sound bars, speakers, cameras and microphones, podiums and mobile carts. Functional tests cover video conferencing and BYOD peripherals, audio reinforcement, digital signage, background music and soundmasking, SIP or VOIP telephony, and room control interfaces with occupancy and partition sensors. Capture photos, log hours, verify labeling and cleanliness, note external issues, and record remediation recommendations for certification.
by Mark Teifert, from the CommunityDownloads: 20+Get - Template
RCD Replacement or Upgrade Method of Procedure
This method of procedure guides electricians through replacing or upgrading RCDs and RCBOs in NBN node cabinets, including CommScope and Nokia variants. It details HSE and SWMS requirements, confirming backup supply, isolating power, installing approved RCBOs, and performing tests per AS/NZS 3000 and 3017. The process covers documentation such as Certificates of Electrical Safety, updating single line diagrams, and submitting artefacts like photographs and readings. Technicians record start-up and running currents, voltages, and site observations to ensure compliance and service continuity.
by David Sharp, from the CommunityDownloads: 20+Get - Template
FFTH Site Risk Assessment Checklist v1.0
This FFTH site risk assessment template helps teams plan and document safe fiber installation works on site. It covers internal works, working at heights, ladders, scaffolding, loft access, and unsafe ground conditions. Environment and exposure checks include asbestos, dust, needles, vermin and hazardous waste, public interaction, work near roads, noise, chemicals, first aid, fire procedures, and non‑ionising radiation near transmitters. Work activity risks address manual handling, cutting, waste removal, drilling (including debris control at height), equipment use, and permits for high‑risk tasks. The template also prompts for welfare and hospital location details and requires engineer sign off to confirm completion and safety.
by Nelio Goncalves, from the CommunityDownloads: 20+Get - Template
BT Openreach PIA Audit Checklist
This BT Openreach PIA audit checklist helps field teams and supervisors assess quality and compliance for underground, overhead, and civils works. Verify labelling, safe routing of cables, hazardous fibre waste removal, and reporting of safety defects. Check overhead requirements such as envelope of space, secure pole fixings, minimum heights, power separation, and loadings. For civils, confirm duct seals, support and restraint of cabling, blockage clearance, material compliance, joint box siting and construction, and correct duct entries. Capture photos, add comments, and complete sign‑off.
by Matthew Morton, from the CommunityDownloads: 20+Get - Template
Weekly Van Audit Checklist
This weekly van audit checklist helps field crews verify vehicle condition and essential equipment for street works and cable installation. Review NRSWA cards, cones, signs, gate guards, and excavation barriers. Confirm availability and condition of tools such as generators, 110v drills, breakers, vibrating plates, CAT and Genny, gas detectors, and duct rodding equipment. Ensure access to the Safety at Street Works and Road Works Red Book and capture defects, photos, and comments for compliance.
by David Lattimer, from the CommunityDownloads: 20+Get - Template
Satellite Rope Job Information Checklist
This Satellite Rope Job Info checklist helps technicians plan and document satellite dish work that requires rope access. Capture job details such as location, job number, technician, date, and address. Add photos of the dish and access points, sketch anchor locations, and outline the method including rig setup, hatch access, and rope layout so another tech can follow the plan. Confirm customer awareness of weather dependencies, appointment timing, drilling or access requirements, and estimated job duration. Record other notes like parking or boosters and obtain a signature for sign-off.
by Fraser Hobbs, from the CommunityDownloads: 20+Get - Template
Diamond NBN Field Variation Request
This Diamond NBN Field Variation Request template helps telecommunications field teams document and approve changes to the original scope of works on NBN jobs. The form captures essential job details including date, location, FSAM and FDA references, the FVR number, project manager, and specific variation items. Mandatory evidence such as pre construction photographs is required, with reminders to add post construction photos. The template also supports noting risks like asbestos ducts and provides clear certification sections for both Diamond and client representatives to confirm accuracy of the works undertaken or proposed. Use this structured request to communicate changes, ensure proper distribution, and formalize approvals on site.
by Clive Watt, from the CommunityDownloads: 20+Get - Template
Openreach A55 Network Adjustment Checklist
This Openreach A55 checklist helps telecom field teams scope and document network adjustments. It captures PIA NOI number, site address and contacts, completion date, and local authority. The form guides assessment of overhead issues, alternative routes, pole equipment and dimensions, DP number, pole size and class, existing and forecast wires, side load and private property considerations, and pole top consolidation. It includes chamber location and type, surface type, traffic management needs, bores, X and Y coordinates, photos, blockages and distances, duct sections, additional capacity, potential cable recovery, evidence of damage, OR portal screenshots, grid references, and signature.
by Mick Warden, from the CommunityDownloads: 20+Get - Template
Clearvision HSEQ Audit Template for Telecom Sites
This HSEQ audit template is designed for telecom fibre installation and field work. It guides auditors through pre-start risk assessment, site induction, PPE checks, traffic management, and health, safety and environmental compliance. It includes controls for utilities locating, hazardous chemicals, MSDS, first aid and fire equipment. Quality sections cover fibre and conduit runs, FTP and ITP installation, ONT and cable management, VoIP integration, trenching and reinstatement, site and vehicle tidiness, and evidence capture. Record non-compliances, corrective actions, coaching, and final site safety status.
by Rhyan Reynon, from the CommunityDownloads: 20+Get - Template
Inspecções de Infraestruturas de Telecomunicações
Modelo de inspeções para infraestruturas de telecomunicações, abrangendo construção civil, eletricidade AC/DC, iluminação e tomadas, AVAC (UCC, ventilação, UTA/UTAN, VRV, splits, humidificadores), segurança contra incêndio (CDI, CAEI, CDA, extinção fixa FE-13/CO2, extintores, carretéis, sinalética, alarmes), fontes de alimentação e baterias, UPS, geradores e posto de transformação. Inclui registo de consumos (EDP, água), medições de tensão/corrente em sistemas power DC/AC, contadores de horas e arranques, freecooling e chillers, bem como observações, fotos, data/hora e validação do inspetor.
by Manuel Oliveira, from the CommunityDownloads: 20+Get - Template
4th Utility CPE Install Report V1.1
Use this 4th Utility CPE Install Report to document fiber CPE installations at customer premises. Capture POE light levels and in-home readings, confirm DP location and levels, record CPE serial numbers, and attach photos of the installed router. Include WiFi speed test results, notes on cable routes and fire stopping, and collect both customer and engineer signatures for sign-off.
by Nelio Goncalves, from the CommunityDownloads: 20+Get - Template
A55 Return Form for Connect Fibre
Use this A55 Return Form to document Connect Fibre duct blockages between chambers. Capture time, completed by, Build Town reference, and A55 number. Record chamber locations, surface types, setup photos, rod sizes used, geotagged photos of rods in bore, number of bores, current cables, capacity, and BT duct references. Specify blockage distances from each chamber, add comments and photos, and drop a precise location pin. Indicate traffic management requirements and whether overlay is required. Include a property photo to help teams locate the blockage.
by David Gilmartin, from the CommunityDownloads: 20+Get - Template
VSZ Copper Reactive Maintenance Calibrated Audit
Use this calibrated audit to evaluate VSZ copper reactive maintenance in the field. Sections cover admin compliance, correct codes, accurate customer and cable pair records, customer communication and service demonstration, general workmanship including ground reinstatement and site tidiness, and network elements such as exchange, cabinet, terminals, service lead labeling, and ETP installation with sealed penetrations. Ideal for supervisors conducting quality checks and standardizing reactive maintenance across copper networks.
by Andrew Goodman, from the CommunityDownloads: 20+Get - Template
FTTH Phase 1.5/2 Power Test Walk-Off Report
This FTTH build walk-off report helps teams record Phase 1.5 and Phase 2 power testing for fiber deployments. Document IOLM Phase 1 results, local cabling checks, and splitter installation at distribution points, then power test to one in eight through splitters using a local generator where required. Capture comms cabinet setup, patch leads fitted at split panels, and photo evidence. Note where PIA is pending, and confirm responsibilities for final patching and second-stage testing. Complete all fields for a thorough handover.
by Nelio Goncalves, from the CommunityDownloads: 20+Get - Template
Customer Connections PIC Template
This PIC template supports engineers performing fiber customer connections. It guides photo capture and verification steps including node open and labeling, power tests, fiber wrapped in tray with labels, Hyperoptic label at cable entry, rope left in all chambers and toby box, chamber cleanliness and closure, and cable coil tests at the property. It also prompts for the number of chambers worked on, challenges encountered, meters of fiber used, A55 submission, and CIV reference numbers. Use it to standardize documentation for underground fiber cabling and customer activation.
by Saif Maljee, from the CommunityDownloads: 20+Get - Template
Virgin Media Cable Conditioning Survey v3.1
This template supports cable conditioning and network assessment of Virgin Media MDU installations over 18m that were cabled before 2015. It guides surveyors through external and internal cabling checks, ensuring cables and trunking are secure, entry holes are properly sealed, and firestopping meets current standards. It captures access and egress risks, building details, floor and property counts, and the condition and safety of lockboxes and distribution points. The survey records photographic evidence, notes unauthorized works, and classifies remedial priorities from P1 critical to P6 restricted. A final summary consolidates hazards, affected areas, and recommended remedial works, with an SOR section to quantify required materials and labor.
by Nelio Goncalves, from the CommunityDownloads: 20+Get - Template
Store Health Check
This Store Health Check template helps telecom retail managers review people, selling standards, and commercial performance. Assess first impressions, colleague reviews and development, succession planning, and communication. Verify store presentation, live demo kit status, rota against SOH budget, and delivery of DPS, SFL, and tech expertise. Confirm daily briefings, targets, and recovery plans. Track volume growth across new, upsell, SIMO, and prepay, plus quality growth in business, entertainment, accessories, and insurance, including fixed line broadband. Use RAG scoring, commercial business review metrics, and agreed actions with owners and due dates to drive continuous improvement.
by Chris Lewis, from the CommunityDownloads: 20+Get - Template
LTE Installation Checklist After Installation
This LTE installation checklist guides technicians through post-install checks for indoor and outdoor components. Verify baseband mounting and grounding, SPD and DC connections, SFP mappings for 800 and 1800 bands, and proper labeling of fiber and TRM cables. Capture photos of cabinets, SPDs, PDUs, and baseband. Outdoors, confirm RRU installation and earthing, isolation and routing of DC and fiber on clamps, correct jumper connections to 800 and 1800 antenna ports, and secure cable trays. Label RRUs, fiber, and DC leads. Record NOC handover details, remarks, and supporting images. Use this checklist to standardize quality, safety, and documentation after install.
by Powertech Ericsson, from the CommunityDownloads: 20+Get - Template
Daily Production Report (Telecom/Fiber)
This daily production report template is designed for telecom and fiber projects to standardize field updates. Record key details such as project and client information, subcontractors and crew, ground conditions and work type, metres drilled, conduit depth, fibres spliced, cable details and reel IDs, route KM markers, and handholes placed with unique IDs. Log work issues with descriptions and attach reference documents. Includes completion fields for name and signature. Use this template to streamline progress tracking and communication across construction and splicing teams.
by Rob Reid (Admin), from the CommunityDownloads: 20+Get - Template
Cinema Installation Sign Off Checklist (SCCI)
This SCCI cinema sign off checklist helps technicians document AV and broadcast installation details at site handover. Capture site name and address, completion date, and engineer details. Record satellite dish placement and access, Freeview or Freesat antenna installation, cabling types and routes, and the number of connections. Confirm receiver locations and site readiness, and attach photos of dishes, antennas, receivers, and cable runs. Finish with client and engineer names and signatures to formally sign off the installation.
by gary peacock, from the CommunityDownloads: 20+Get - Template
ACM Pit Removal Photo Audit Checklist
This wideband photo audit checklist supports safe, compliant ACM pit removal and installation on telecommunications sites. It guides field teams to capture clear photographic evidence across five stages: community engagement, identification and certificates, site setup, pit installation, and completion. Document Class B asbestos licenses, supervisor certification, worker ID and white cards, PPE use, exclusion zones, signage, traffic control, waste packaging and carriage, and disposal dockets. Verify pit sizing, bedding, alignment, gaskets, plugs, lids, and reinstatement. Designed to help contractors meet Telstra and state requirements and streamline audit compilation and sharing.
by Paul McBurney, from the CommunityDownloads: 20+Get - Template
Fibre Business Connection Reschedule
This template helps telecommunications teams document and manage fibre business connection reschedules. Capture service order details, RNC reason codes, customer contact, completed work, next steps, and proposed dates to coordinate field managers, civils, build crews, power poles, Chorus, and RSP stakeholders.
by Joshua van Rooyen, from the CommunityDownloads: 20+Get - Template
Job Cancellation Report
This Job Cancellation Report template helps field teams in Build and Connect projects record service numbers and job addresses, customer information, scoper notes, and proof of attendance. Capture customer and scoper signatures to document site visits and support cancellation decisions.
by Optrek Solutions, from the CommunityDownloads: 20+Get
Practical safety and quality resources for telecommunications and media teams
Give telecommunications and media teams faster access to the resources they need to do quality work. SafetyCulture’s Content Library is a centralized digital library of industry-standard instructional tools and quality control inspections, audits, and checklists built for everyday operations. Instead of building materials from scratch, you can easily provide instruction and manage operations with proven resources that support diverse workplaces.
Why digital resources matter
Digital resources make it easier to roll out guidance and standardize work across teams. Online access also helps teams respond faster to issues and apply updates without inefficient back-and-forths.
Explore how you can use the Content Library for your telecommunications and media operations:
Enhance dialogue with clients and customers through courses on call center customer service.
Monitor call quality with call dispatch logs and call monitoring checklists.
Guarantee safety and compliance with site survey reports and equipment installation templates.
Every resource in the Content Library is fully digital and ready to use, making it easy to adapt content to your workflows and share it across your team. When used within the SafetyCulture platform, these resources support better visibility, smoother inspections, and stronger safety and quality outcomes for your team.