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Telecommunications & Media
Explore a wide range of customizable Telecommunication & Media templates and resources tailored for distribution, compliance check, and more. Find solutions to optimize your Telecommunication & Media practices and meet industry standards.
Templateby SafetyCultureGeneral Call Center Quality Assurance Form
Use this General Call Center Quality Assurance Form to help evaluate calls and observe if representatives followed standard call protocols. This will help check if call representatives understand customer concern and offer the most appropriate solution. The form also covers the end call behavior of call representatives. Conclude the evaluation by providing observation and recommendation on how representatives can improve the quality of service. Use SafetyCulture to generate and capture data report and compare trends of failed responses through Analytics. You can also limit the editing permissions of your SafetyCulture users to make sure the QA templates are standard across the board.
Downloads: 4,066Get- Templateby SafetyCulture
Call Monitoring Form
Use this Call Monitoring Form to help QA specialists evaluate call representative's service interaction with the customer. This will help check if call representative's language accuracy, comprehension, reasoning skills, and customer rapport were: Exceptional, Effective, Below average, or Needs improvement. Use SafetyCulture's scoring feature to gain insights into how call representatives are performing over time. Determine frequently failed responses and know which to prioritize for action plans.
Downloads: 1,263Get - Templateby SafetyCulture
Comprehensive Sample Call Center Quality Monitoring Form
This Comprehensive Call Center Quality Monitoring template offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. SafetyCulture templates are fully customizable to suit your QA needs. Secure collected data via SafetyCulture's cloud-based storage.
Downloads: 1,256Get - Templateby SafetyCulture
Call Quality Monitoring Form
This brief Call Quality Monitoring Form consists of 13 essential questions to evaluate how calls were handled. Observe if agents adhered with company policies and determine if agents were able to address customers' needs with the appropriate tone of voice. Use SafetyCulture to document significant data and share QA reports with your QA team.
Downloads: 544Get - Templateby SafetyCulture
Call Dispatch Log
This call dispatch log is used in the healthcare industry to record the details of the incident and the turnaround response time of the dispatched personnel. It is used to record accurate information on the personnel on-duty status and their location.
Downloads: 64Get - Templateby SafetyCulture
Telecommuting Safety Checklist
This checklist is designed according to the U.S. Office of Personnel Management standards, and covers inspection checks for fire safety, electrical safety, computer workstation, and other safety measures.
Downloads: 43Get