How Marley Spoon raises the bar on food quality and customer satisfaction by using insights from SafetyCulture (formerly iAuditor) at every step of the meal delivery supply chain.
$200 - $300K
Worth of daily food protected on production days
In paper waste saved annually
Distribution, Meal kit delivery services
Operations, Food Safety & Quality Assurance
SafetyCulture platform Inspections, Analytics, Spotlight, Sensors
Types of Checks
Quality assurance, Cleaning, Food and safety, Temperature monitoring, Facilities and production, Standards checks (HACCP and GMP), Supplier management, Employee engagement
Marley Spoon Australia is a pioneer in using data to elevate food safety and quality standards. Thousands of fresh, ready-to-cook meals are delivered to Australians every single week.
Marley Spoon keeps food at its best with SafetyCulture platform and SafetyCulture Sensors. Digital audits and insights is helping Marley Spoon have visibility in the problems that matter, so that action can be taken faster.
Their recipe for success? Running a data-driven operation using digital tools like SafetyCulture platform and SafetyCulture Sensors.
From paper to digital, the digitized processes, automated checks and operational data insights has transformed the business:
The success in Australia is the driving force behind the decision to roll out SafetyCulture platform across every Marley Spoon facility across the globe. Consistent standards for safety, quality and audits will mean fresh meals for customers everywhere.
The more data visible to Marley Spoon through SafetyCulture platform, the better the team can make informed decisions, like:
Tracking trends is critical for Marley Spoon’s success. They can identify what areas to focus on and what to improve so that they can confidently take action. Visibility into supplier performance lets the team pick apart patterns that lead to risk. Trends in the time taken to complete routine audits can help the team source the right number of staff to get the job done. The team can also manage supplier relationships better by recognizing unusual patterns in supplier non-conformance reports.
Sofia Dias, Food Safety & Quality Assurance Manager
“We have visibility into everything because of the data we capture in SafetyCulture platform. If there’s a threshold exception or process that needs improving, all we have to do is drill down and we’ll find it.”
Quality can be hard to measure. With digital processes in place, customers have better experiences:
Happier customers tend to stick around for longer and tell their friends and family about Marley Spoon.
One of the processes Marley Spoon uses on SafetyCulture platform is an inspection that checks that all the right ingredients have been packed into a meal delivery box. The result: In-house error rates have been lowered to 5%. Processes set up on SafetyCulture platform aren’t just working, but they’re contributing to less customer complaints.
Sofia paved the way for Marley Spoon to operate all audits and inspections digitally. This includes digitizing HACCP, a food safety monitoring system that identifies key risk areas and determines critical control points (CCP) in the process of food production.
“HACCP is about mitigating risk and ensuring we do everything we can within our production to prevent food safety hazards. Using SafetyCulture platform, we have become a paperless HACCP company, which has given us greater operational efficiency and analytics to share back with our CEO.”
Rapid certification renewals and no business hassles are now the new normal. In fact, SafetyCulture gives Marley Spoon the confidence to hand over a tablet to external auditors with every single audit and inspection ever conducted. Since implementing SafetyCulture platform, Marley Spoon has passed and successfully renewed their food safety and quality certifications in record time.
Keep meat, dairy and produce in the heat for a few hours – and come back to spoiled food. For Marley Spoon, $200,000 to $300,000 in food inventory can be thrown out on an average production day if storage temperatures aren’t monitored. The risk of recalls, people becoming sick and customers leaving are the realities of sending out poor quality food for Marley Spoon.
Manual routine cold room checks by the quality team was the old way of monitoring and maintaining temperature levels.
Now, Marley Spoon recruits the help of SafetyCulture Sensors to automate the monitoring process. It’s cut down staff hours, brought a layer of peace-of-mind and food is ending up in dinner bowls – not bins.
The smallest errors can cost the most. One weekend, a cold room door wasn’t closed properly in the Marley Spoon production facility. Temperatures started rising and the SafetyCulture Sensors triggered an alert. The team sent someone immediately to the facility to close the door. If the problem had been discovered on Monday – it would’ve been too late and the food inventory would be spoiled.
Marley Spoon is committed to delivering fresh ingredients to their customers within just two days of receiving it from farmers and suppliers. But, there are hundreds of areas of risk and failure during the food safety and quality assurance operation. Food contamination, spoiled food and compliance breaches can occur in any given week.
Running into these kinds of mistakes means that Marley Spoon risks not being compliant, wasting food and losing customers.
To uphold quality standards, the Marley Spoon team conducts ongoing audits. The audits are designed to monitor, track and comply to industry standards.
Before SafetyCulture platform, the team used a mix of paper-based audits, digital audits and food monitoring practices. But, information was still mostly manual and the team couldn’t take action quickly enough.
Now, the team can stay compliant, work faster and have visibility into operational problems that can be addressed right away.
With SafetyCulture platform and SafetyCulture Sensors in place – Marley Spoon has the right information at their fingertips to give their customers the best experience.
Coles tracks food safety and quality across 760 stores with SafetyCulture (formerly iAuditor).
Waldorf Astoria maintains their luxury brand with SafetyCulture (iAuditor).
JD Sports is the United Kingdom’s leading sports retailer and uses SafetyCulture (formerly iAuditor) to monitor stock loss, to track trends, and to maintain brand standards in stores.