Employee Injury Documentation
Store Equipment Malfunction Tracking
Suspicious Behavior Monitoring
Store Violence Incident Documentation
- SafetyCulture
- Retail
- Retail Incident Management
Workplace operations platform
Retail Incident Management
Streamline protocols, respond swiftly to issues, and prevent future incidents to create a secure environment for customers and staff while protecting brand reputation.
SafetyCulture has helped businesses around the world achieve
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.Deliver a consistent customer experience
“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.”
Shop theft, damaged goods, and inventory stock discrepancies can result in money down the drain. Use data from completed inspections, reported issues, and sensors to spot trends, monitor inventory levels, and compare performance across stores so you can put the right measures in place.Minimize stock loss
“Now we have clear evidence that our procedures really work. When compliance is low, we see more stock loss. It’s hard to argue with that data in front of you.”
Ensure consistency in handling incidents to maintain quality control and policy adherence. Capture, track, and resolve incidents in real time using mobile-friendly digital tools across multiple retail locations. Easily document issues with supporting multimedia evidence and enable instant alerts for accurate and efficient reporting. Assign and track corrective actions and effectively address root causes to prevent recurrence.Accelerate incident response times
Stay one step ahead of retail incidents by monitoring trends, identifying recurring issues, and tracking the effectiveness of incident management efforts using real-time dashboards and analytics tools. Enable continuous improvement on risk management strategies and make data-driven decisions to create safer stores, happier customers, and a stronger bottom line.Prevent issues from escalating
Reinforce incident management protocols and ensure all employees are well-versed in proper procedures. Deliver and continuously improve training, skill development, and refresher courses to reduce the frequency and severity of incidents over time. Disseminate process updates, risk management announcements, and related communication initiatives for constant alignment on best practices.Empower risk-aware teams