“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.”
Workplace operations platform
Retail Incident Management
Streamline protocols, respond swiftly to issues, and prevent future incidents to create a secure environment for customers and staff while protecting brand reputation.
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
SafetyCulture has helped businesses around the world achieve
Deliver a consistent customer experience
Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.
Minimize stock loss
Shop theft, damaged goods, and inventory stock discrepancies can result in money down the drain. Use data from completed inspections, reported issues, and sensors to spot trends, monitor inventory levels, and compare performance across stores so you can put the right measures in place.
“Now we have clear evidence that our procedures really work. When compliance is low, we see more stock loss. It’s hard to argue with that data in front of you.”
Accelerate incident response times
Ensure consistency in handling incidents to maintain quality control and policy adherence. Capture, track, and resolve incidents in real time using mobile-friendly digital tools across multiple retail locations. Easily document issues with supporting multimedia evidence and enable instant alerts for accurate and efficient reporting. Assign and track corrective actions and effectively address root causes to prevent recurrence.
Prevent issues from escalating
Stay one step ahead of retail incidents by monitoring trends, identifying recurring issues, and tracking the effectiveness of incident management efforts using real-time dashboards and analytics tools. Enable continuous improvement on risk management strategies and make data-driven decisions to create safer stores, happier customers, and a stronger bottom line.
Empower risk-aware teams
Reinforce incident management protocols and ensure all employees are well-versed in proper procedures. Deliver and continuously improve training, skill development, and refresher courses to reduce the frequency and severity of incidents over time. Disseminate process updates, risk management announcements, and related communication initiatives for constant alignment on best practices.
Drive improvement across your stores
Employee Injury Documentation
Store Equipment Malfunction Tracking
Suspicious Behavior Monitoring
Store Violence Incident Documentation
Data Breach Incident Management
Shoplifting Detection & Reporting
Health & Safety Violation Reporting
Employee Theft Documentation
Inventory Shrinkage Analysis
Employee Training Compliance Monitoring
Store Cleanliness Issue Reporting
Customer Complaint Resolution Tracking
Explore customizable solutions ready to meet your business needs
EHS
Health & Safety Management
Keep teams safe on the job while promoting a safety culture across your organization
GRC
Risk & Compliance
Identify, evaluate and mitigate risks to your teams and assets through greater visibility and a data-driven approach.
Quality
Operational Excellence
Optimize processes and drive productivity, greater efficiencies and quality products or services at scale.
ESG
Environment & Sustainability
Digitize SOP’s, reduce waste and adapt sustainability best practices the moment conditions change.
Explore retail resources & solutions
Template
Incident Report Template
Generate real-time incident reports in PDF, Microsoft Word, and digital formats. Increase workplace safety with free incident report templates and forms.
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Incident Management System Checklist
Respond to emergencies effectively with a digital incident management system.
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Employee Incident Report
Efficiently report all work-related incidents, injuries, illnesses, and near-miss events using a template.
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Incident Management
Maintain continuous operations with a robust incident management process and system.
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Incident Report
Prevent critical safety issues in the workplace through comprehensive incident reports.
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Incident Investigation
Learn the fundamentals of incident investigation to uncover safety risks and prevent reoccurrences.