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Telecommunications & Media
Access telecommunications and media templates and training courses to support equipment installation, incident reporting, and customer-facing work. Help your teams reduce rework, keep quality consistent, and manage day-to-day operations across projects and sites.
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Un-Carrier Experience Observation Checklist
Use this Un-Carrier Experience Observation checklist to evaluate and coach frontline retail interactions. The template guides observers through key moments of the customer journey: make it personal, explore and discover, demonstrate products and features, offer competitive comparisons, solve problems with empathy, guide the purchase, and set expectations for ongoing support. Capture notes on network expertise, ownership, pace matching, routine transactions, use of tools, and follow-up. Ideal for telecom store visits, sales coaching, and quality assurance.
by James Sullivan, from the CommunityDownloads: 20+Get - Template
HFS PPE Issued Staff PPE List
Use this PPE issued form to record the personal protective equipment provided to field technicians. Capture employee and supervisor details, list items such as hard hat, safety glasses, boots, gloves, and wet-weather gear, assess condition as good, fair, needs replacement, or new, note losses or replacements, and obtain acknowledgment with name, date, and signature to ensure accountability and safety compliance.
by Wayne Keetch, from the CommunityDownloads: 20+Get - Template
Checklist para proyecto de telefonÃa fija
Esta plantilla guÃa la ejecución de un proyecto de telefonÃa fija. Incluye captura del número de lÃnea, identificación del medio de comunicación y del tipo de teléfono, registro fotográfico del equipo, rack y monitoreo, y verificación de la infraestructura. También contempla dar los permisos necesarios a carpetas del sistema para la operación y documenta los responsables mediante nombres y firmas del encargado en turno y del ingeniero de soporte.
by Mario Rodriguez, from the CommunityDownloads: 20+Get - Template
Visite exploitation relais radio AMEPS
Modele de checklist pour la visite d'exploitation d'un relais radio AMEPS. Il couvre la cloture et la signalisation, l'etat du terrain et du batiment, l'interieur (proprete, chauffage, climatisation, eclairage), les tests de telephone, l'affichage reglementaire, l'etat des batteries et du materiel de securite, ainsi que le controle du pylone et des antennes. Utilisez-le pour standardiser vos inspections et assurer une maintenance fiable.
by Daniel Herranz, from the CommunityDownloads: 20+Get - Template
Travis Perkins Wi-Fi Installation Sign-Off Form
This digital sign-off template is used by Elecomm engineers at Travis Perkins sites to confirm completion of Wi-Fi installations. It captures job and store numbers, travel and on-site times, scope of works, and attending engineers. Technicians record BT Business Hub installation and serials, power injector status, and access point details including serial, MAC and IP, with supporting photos. A speed test can be run with a screenshot. It also tracks the number of TC55 devices and configuration status, issues found with photos, and issue resolution evidence. The form concludes with comments, lead engineer details, and client sign-off, acknowledging the wireless coverage has been tested and accepted.
by Mike John, from the CommunityDownloads: 20+Get - Template
MDU Build Audit
Use this MDU build audit to guide and document multi-dwelling unit network builds. Capture project type, CAB number, installation method, responsible teams, and permit details. Record PIA entry and apply PIANOI duct labels with photos. Track civils digs and fire-stopping for all breaches. Upload pre and post-build photos, verify light at each premises via splitter inputs, log power loss levels, complete fault rectification, and confirm readiness for sales with sign-off.
by Matt Bridger, from the CommunityDownloads: 20+Get - Template
Jurassic Fibre Supervisor SHE / Quality Inspection
This Supervisor SHE and Quality Inspection checklist supports Jurassic Fibre field supervisors overseeing fibre optic street works. It covers POWRA and permit compliance, RAMS availability, ID and PPE checks, vehicle condition and tool readiness (CAT/Genny, gas detector, splicing kit, lifting aids), and adherence to NRSWA Red Book for signing, lighting, guarding, and safe site setup. It includes welfare provisions, safe work in chambers with gas testing and manual handling controls, and leadership behaviours, with sign-off and learning actions.
by Gillian Huppler, from the CommunityDownloads: 20+Get - Template
TFSNZ Ribbonet Joint As-Built V1.2
Use this TFSNZ Ribbonet joint as-built checklist to document and map the location of fiber joints for telecommunications infrastructure. Record client and site details, joint number, street address, and properties fed. Capture mandatory offsets including KLm to kerb line, FLm to fence line, and either RPm or LPm to the nearest boundary. Add measurements, notes, and photos of the joint interior and exterior to support accurate as-built records and future maintenance.
by Rowan Hill, from the CommunityDownloads: 20+Get - Template
C0804 SE DAT Escalation and Feedback Form
This C0804 SE DAT Escalation and Feedback Form supports telecommunications field service teams in documenting job escalations and outcomes. Capture job numbers, addresses and postcodes, engineer team and names, and attach photos of ladder setup and completed installations. Record DTH procedure compliance, provide additional context for allocation, note quality issues, and route escalations to the appropriate team manager or covering manager. Use this template to standardize feedback, speed resolutions, and improve installation quality and safety.
by Dave Westcott, from the CommunityDownloads: 20+Get - Template
Precision Boring LLC ISP Fiber Installation Close Out
Precision Boring LLC ISP Fiber Installation Close Out checklist helps teams complete project close-out for ISP fiber jobs. Capture pre, during, and post construction photos; define the scope of work; and record detailed inventory including fiber type and count, reel number, fiber length, conduit footage, tracer wire, NEMA, innerduct, and hardware such as wall mount and 01U LGX. Track MPO optical fiber cassettes and lengths, add notes and directives, and finalize with sign-off. Use this template to ensure accurate documentation and complete as-built records for telecom installations.
by Isp Worker, from the CommunityDownloads: 20+Get - Template
Field Coach and Trainee Evaluation Checklist
This Field Coach and Trainee Evaluation checklist helps supervisors assess coaching effectiveness and trainee readiness in field service roles. Review professionalism, tool safety, and respect for customer property, along with customer interaction skills. Cover technical tasks including work order preparation, SHS and IP connectivity site surveys, LOS and mounting, cabling, dish assembly, safe material handling, pointing and peaking, grounding, cable routing, receiver install, setup and activation. Capture customer education, CSAT discussions, OFSC and Comet task completion, overall progress, and areas for improvement.
by Training Team, from the CommunityDownloads: 20+Get - Template
Regional Manager Store Visit Checklist
Use this comprehensive store visit checklist for telecom retail regional managers. Evaluate customer journey tasks including welcome, needs analysis, demos, 4G tests, device setup, and post purchase support. Review operations, health and safety checklists, stock loss, repairs, and compliance, plus POS and visual merchandising updates. Assess sales paperwork, offer attachments, broadband checks, appointments, and daily performance. Audit people processes such as training, incentives, rotas, briefings, ethical selling, and reviews. Capture photos, document findings, assign actions, and complete sign off.
by Rufaro Mboneli, from the CommunityDownloads: 20+Get - Template
Material, Process and Documentation Audit
This telecom focused audit checklist helps evaluate materials, processes, and documentation when onboarding new contractors for fibre network builds. It guides NSMs and field supervisors through scoping and civil workflows, hazard identification, PPE, site photos, and compliance with Enable standards IS034, IS037, IS045, NCOP, and work order requirements. Sections cover equipment readiness, WebMaps access, consent, TMP and CAR, before you dig checks, and reinstatement procedures. Fibre tasks include blowing equipment maintenance, FDH management, fibre installation standards, detailed tool lists, and disposal practices. Capture findings, verify training in traffic control and first aid, and ensure timely signoff and submission via WNET and INGRID.
by Alex Makogon, from the CommunityDownloads: 20+Get - Template
VIP Team Companion V1.6 Checklist
VIP Team Companion V1.6 is a comprehensive field service checklist for Sky Q and classic AV installations, servicing, and event setups. Capture visit type, equipment used and collected, viewing card details, stand condition, MEWP requirements and condition, venue and organiser contacts, wifi and network needs, resource and parking, property and roof details, dish location and access equipment, and completion sign off to standardise VIP team operations.
by Paul Fearne, from the CommunityDownloads: 20+Get - Template
AIS Quality Control Checklist
Use this AIS Quality Control checklist to audit satellite TV installations end to end. Verify line of sight within +/- 5 degrees, ODU assembly and mounting, bracing and brackets, cabling from LNB to ground block or multiswitch, weatherproofing of exterior connectors, drip loops, entry seals and bushings, clean cable routing, and F-connector preparation to 30 in-lbs. Confirm grounding and bonding meet NEC, approved materials are used, and inside setup covers phone or broadband connectivity, receiver installation, remote programming, and customer education. Capture customer satisfaction, punctuality, and leave-behind forms, plus photos and comments.
by Justin Masencup, from the CommunityDownloads: 20+Get - Template
FTTH Pre-Start Audit Check - CF 13 Group
This FTTH pre-start audit checklist helps telecom field teams confirm readiness before fiber to the home installation. It guides checks on job pack details, briefings, and method statements, verifies that supervisors and engineers are appointed and qualified, and that tools and equipment are fit for use. It covers permits to work, site signage and barriers, required PPE, safe access for work at height, environmental controls, emergency arrangements including CityFibre reporting, welfare provisions, and a daily dynamic risk assessment. Includes photo capture and sign off.
by Andy Holland, from the CommunityDownloads: 20+Get - Template
Telecom Duct Blockage Survey Checklist
The A55 field survey checklist supports telecom duct and chamber works, including single or multiple blockages, new track, desilting, pole and buried chambers, and seized frame and cover fixes. Capture surface type, address, coordinates, traffic management, survey requirements, bore depth and fullness, cable counts and types, duct type, JUF and JRC box types, and distances between boxes and blockages. Add APX annotations and required photos of chambers, duct mouths, markers, and surroundings to document locations and plan desilting, gully suck, or new track remedial works.
by SML Office, from the CommunityDownloads: 20+Get - Template
ADB Cable Services Splicing Report
Use this ADB Cable Services Splicing Report to document fiber optic field work. Capture work type, splice type, case and tray details, cable IDs and directions, enclosure and pipe footage markers, and required photos (slack basket, trays, case closed, tags, and site). Log completion, handoff and NOC release times, and who released the work. Includes pre-task safety checks for weather, PPE, site setup, hazards, traffic control, and equipment inspections.
by Randy Carlton, from the CommunityDownloads: 20+Get - Template
FTTH Service Call Report Template SCCI
This FTTH service call report template helps telecom field teams capture site and job details, reported faults, and a detailed account of engineer findings. Record corrective actions taken, attach photos before and after, and confirm service status. Include evidence of IOLM and power meter test results, add comments, and complete sign off. Designed for fiber to the home service and maintenance workflows.
by Andy Holland, from the CommunityDownloads: 20+Get - Template
Fiber Optic Installation Closeout Package
Use this closeout package to document telecom fiber installation projects from start to finish. Capture facility, trench and bore, hand hole, and fiber installation photos before, during, and after work. Record as builts, fiber reels and numbers, fiber and conduit footage, hand hole counts, tracing wire, and NEMA equipment. Include job details such as job number, site location, customer number, crew, and scope of work. Attach photos of located utilities and provide final actions needed from the customer to support client sign off and turnover.
by Alexis Dube, from the CommunityDownloads: 20+Get - Template
Audio Visual System Report and Commissioning Checklist
This Audio Visual System report and commissioning checklist helps technicians and integrators verify and document AV installations. It guides pre-checks, equipment power and network configuration, wallplates and cabling, audio performance, microphones and hearing augmentation, displays and projectors, cameras and video conferencing, control systems, digital signage, EWIS connectivity, defects, and final sign-off, ensuring reliable, user-ready rooms.
by Asha Lewis, from the CommunityDownloads: 20+Get - Template
Transfield Provisioning Scoper QA Template
This telecom field quality assurance checklist supports fiber provisioning audits from FDH to premises. It covers FDH external and internal condition, splitter and port use, pigtail routing and labeling, tray labeling and splice quality, ABF routing and identification, duct and tube selection with gas seals, and overall compliance. It reviews civil reinstatement and dropoff condition, ETP fitment and internals, external conduit and wiring, and site tidiness. Internal checks include fiber run standards, ITP or CTB termination, ONT and router presentation, third party work, and adherence to scope, with space for customer feedback and summary notes.
by Jared Hunt, from the CommunityDownloads: 20+Get - Template
PA Amplifier Installation Checklist
This PA amplifier installation and commissioning checklist helps field engineers capture essential data and proof for new or upgraded PA systems. Record client and site details, amp serial numbers and connected port or ET901, confirm system operation (HP, CIS, Validator), document cabinet photos from all angles (front, back, sides, interior), note 240v multiblocks and plug counts, add site notes, and complete engineer and customer sign-off.
by Scott Macaulay, from the CommunityDownloads: 20+Get - Template
TAKE 5 Prestart Check for Field Work Safety
Use this TAKE 5 prestart checklist to complete a quick risk review before heading to the field. Confirm PPE and ID, SWMS understanding, weather and fitness to work, and plan controls for higher risk tasks like accessing manholes and working on ladders. Verify vehicle registration and roadworthiness, load security, fire extinguisher, and driver fitness before travel. Designed to support HSE compliance for field technicians and contractors.
by Angus Rex, from the CommunityDownloads: 20+Get
Practical safety and quality resources for telecommunications and media teams
Give telecommunications and media teams faster access to the resources they need to do quality work. SafetyCulture’s Content Library is a centralized digital library of industry-standard instructional tools and quality control inspections, audits, and checklists built for everyday operations. Instead of building materials from scratch, you can easily provide instruction and manage operations with proven resources that support diverse workplaces.
Why digital resources matter
Digital resources make it easier to roll out guidance and standardize work across teams. Online access also helps teams respond faster to issues and apply updates without inefficient back-and-forths.
Explore how you can use the Content Library for your telecommunications and media operations:
Enhance dialogue with clients and customers through courses on call center customer service.
Monitor call quality with call dispatch logs and call monitoring checklists.
Guarantee safety and compliance with site survey reports and equipment installation templates.
Every resource in the Content Library is fully digital and ready to use, making it easy to adapt content to your workflows and share it across your team. When used within the SafetyCulture platform, these resources support better visibility, smoother inspections, and stronger safety and quality outcomes for your team.