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Information Technology
Discover easy-to-use Information Technology templates and training courses for operation procedures, business continuity plan, risk assessment, and more. Use them to gain practical knowledge, streamline your work, and stay on top of industry best practices. Customize these resources to fit your needs and excel in the Information Technology industry with confidence.
TemplateFormulário geral para garantia de qualidade de call centers
Use este Formulário Geral de Garantia de Qualidade do Call Center para ajudar a avaliar as chamadas e observar se os representantes seguiram os protocolos padrão de chamada. Isso ajudará a verificar se os atendentes entendem a preocupação do cliente e oferecem a solução mais adequada. O formulário também abrange o comportamento dos representantes de chamada no final da ligação. Conclua a avaliação fornecendo observações e recomendações sobre como os representantes podem melhorar a qualidade do serviço. Use o iAuditor para gerar e capturar relatórios de dados e comparar tendências de respostas com falha através do Analytics. Você também pode limitar as permissões de edição dos usuários do iAuditor para garantir que os modelos de controle de qualidade sejam padrão em todos os aspectos.
by SafetyCultureDownloads: 20+Get- Course
Navigating False Information in Online Communities
Have you ever accidentally shared fake news before? As a digital community steward, your ability to navigate excess information with caution is critical. In this course, you will learn to distinguish between different types of information disorders and understand underlying biases that shape our online decisions.
by Search For Common Ground EMEAGet12 LessonsDownloads: 20+ - Course
Защита прав человека в эпоху искусственного интеллекта
Искусственный интеллект (ИИ) существенно влияет на права человека через алгоритмы, формирующие новостные ленты, профили пользователей и подбор информации в соцсетях. Важно просвещать молодёжь о влиянии ИИ на права и предоставлять инструменты для их защиты. Новый мобильный курс от ЮНЕСКО и ЮНИТАР раскрывает ключевые понятия ИИ через призму прав человека - свободы выражения, неприкосновенности частной жизни и равенства. Обучайтесь с примерами из повседневного взаимодействия с технологиями ИИ и будьте готовы защищать свои права.
by UNESCOGet9 LessonsDownloads: 20+ - Template
JDW SD-WAN Installation and UAT Checklist
This checklist supports Digital Space engineers deploying SD-WAN v7 across JDW venues. It covers pre- and post-install photo capture, hardware labeling, and confirmation of remote access. Critical UAT validates card payments on tills, customer app orders, back office web and email access, and kitchen and bar screen functionality. Non-critical UAT checks WISDOM, Aztec, APOS, and other back office apps, plus DMLB and training tablets. Hotel workflows include Rezlynx and booking.com access. Printing tests and receipt output are verified before final manager sign-off.
by Luke Hartle, from the CommunityDownloads: 20+Get - Template
Hodnocení projektu a instalace AV
Tento kontrolní seznam slouží k hodnocení projektu a instalace AV techniky od přípravy až po předání. Pokrývá plán instalace, projektovou dokumentaci (PD2/PD3), kick-off a řízení rizik, převzetí stavby, požadavky BOZP, vedení stavebního deníku a změnové řízení. Detailně hodnotí kvalitu montáže projekce, projekčních ploch, interaktivních tabulí, řídicích systémů, audia, videokonference, kamer a digital signage. Zaměřuje se na přípojná místa, kabeláž, AV rack, napájení a dodržení firemních standardů na pracovišti. Obsahuje sekce pro zpětnou vazbu klienta, kvalitu subdodavatelů, systémové testy, předávací protokol, kontakty, nastavení vzdálené správy, výkaz materiálu a fotodokumentaci.
by Tomas Volf, from the CommunityDownloads: 20+Get - Template
Test Template: All Item Types
This demo checklist showcases all item types available in SafetyCulture templates. It includes basic and advanced fields such as multiple choice, checkboxes, switches, scales, photo capture, signatures, address lookup, barcode scanning, and conditional logic. Use it to test form behavior, train teams on the platform, and prototype inspection workflows. Templates in the Public Library are examples only and should be adapted to meet your organization’s requirements and local regulations.
by Jason Galea, from the CommunityDownloads: 20+Get - Template
CCTV Functional Checks Sign Off Template
This CCTV Functional Checks Sign Off template helps engineers and security teams verify operational performance of surveillance cameras and recording systems. Record site and client details, engineer name, date and time, manufacturer, model, and camera type. Confirm coverage of the protected area, capture snapshots, and test PTZ functions (pan, tilt, zoom). Validate image quality and confirm footage is stored in the archiving server. Document findings and complete sign-off for reliable surveillance.
by Adam Baxter, from the CommunityDownloads: 20+Get - Template
Red Dead Redemption 2 Herbalist 9 Challenge List
Use this guide to complete Red Dead Redemption 2 Herbalist 9 challenge. It lists every plant you must collect, from ginseng and thyme to rare orchids like Ghost, Queens, and Lady Slipper, so you can track progress and finish the task quickly. Created as a community template for reference only.
by Matisse Almaraz, from the CommunityDownloads: 20+Get - Template
Vertiv Services Safety Performance Review
This safety performance review checklist is designed for Vertiv field services and data center environments. It covers pre-job risk assessments, emergency readiness, MSDS access, PPE compliance, fall protection, hot work controls, electrical safety and LOTO, tool and ladder standards, vehicle condition and safety equipment, thermal management tasks, battery handling, respirator rules, and documentation. Use it to verify engineer training, calibration, boundary setting, and safe work practices, and to capture corrective actions and audit outcomes.
by Gary Chan, from the CommunityDownloads: 20+Get - Template
Computacion y Telefonia Movil: Auditoria de Seguridad
Este checklist de auditoria ayuda a evaluar la gestion de computacion y telefonia movil en la organizacion. Cubre identificacion de dispositivos (celulares, tablets, laptops), cumplimiento de politicas de seguridad y clasificacion de datos, controles para uso de dispositivos moviles, analisis de riesgos, planes de contingencia ante fallos y eficacia operativa. Uselo para verificar acceso por areas, medidas de prevencion y la madurez de su seguridad informatica movil.
by Juan Sebastian Espinosa Trejos, from the CommunityDownloads: 20+Get - Template
DPI Field Service Report
This field service report template helps AV and IT teams document job site details from arrival to customer acceptance. Record client and project information, technician names, arrival and departure times, and service call status. Track install progress by room type such as classrooms, conference rooms, auditoriums, and offices. Capture work performed, remaining tasks, hardware needs, and items requiring RMA with make, model, serial number, and RMA number. Log issues found, resolutions, start and end times, and repair or replacement recommendations, including temporary solutions and return trips. Conclude with customer acceptance to support accurate billing and closure.
by Greg Smith, from the CommunityDownloads: 20+Get - Template
Auditoria Interna LGPD Adequação à Lei 13.709/2018
Checklist de auditoria interna para avaliar a adequação à Lei 13.709/2018 (LGPD). Inclui verificação de governança de privacidade, identificação de titulares e operadores, contratos e controladores conjuntos, mapeamento de processos e dados, bases legais, minimização e retenção, registro das operações, relatório de impacto, políticas publicadas, atendimento aos direitos dos titulares, compartilhamentos e transferências internacionais, resposta a incidentes, comunicação à ANPD, evidências de medidas técnicas e administrativas, controle de acessos, criptografia e privacy by design. Útil para conduzir avaliações de conformidade e planos de ação.
by Rafaella Araújo Silva, from the CommunityDownloads: 20+Get - Template
Elecomm Go-live Support Sign-off v1.0
This electronic sign-off template supports a smooth go-live. Record site and time details, attending engineers, work performed, issues with photos, resolutions, and any additional tasks. Capture comments and client approval with signatures for a complete service handover and audit trail across IT deployments and field service projects.
by Mike John, from the CommunityDownloads: 20+Get - Template
ITGL Stark Pre-Installation Survey v2
Use this ITGL Stark pre-installation survey to evaluate network readiness across retail or office sites. Verify site size by user and device counts, inspect comms cabinets for available rack space, power, and cable management, confirm active switch ports, and record BT socket locations. Check rack depths and door clearances, identify unused equipment, and note power outlet availability nearby. Plan ISP NTE/NTW mounting positions, assess Wi-Fi AP coverage for sales, warehouse, and outdoor areas, and capture photos throughout. Obtain site manager sign-off.
by Luke Concept Information Technology, from the CommunityDownloads: 20+Get - Template
Deakin eSolution Commissioning Audit Checklist
This commissioning audit checklist helps Deakin eSolutions and installers assess new audio visual and network communications rooms against Deakin ICT standards. It covers room readiness, racks and cabling, power and UPS, Cisco switch installation, labeling and patching, monitoring setup in Thruk and SolarWinds, and required documentation and sign-off. Use it to guide installation quality, record defects, manage exemptions, and complete operational handover.
by Amy Upadhya, from the CommunityDownloads: 20+Get - Template
Auditoria Interna ISO 27001:2013
Este modelo orienta a auditoria interna do Sistema de Gestão de Segurança da Informação conforme ISO 27001:2013. Cobre contexto, liderança, planejamento, apoio, operação, avaliação de desempenho e melhoria contínua, além dos controles do Anexo A (políticas, acesso, criptografia, operações, comunicações, desenvolvimento, fornecedores e continuidade). Inclui verificação de evidências documentadas, avaliação e tratamento de riscos, objetivos de segurança e responsabilidades. Use para identificar não conformidades, oportunidades de melhoria e registrar resultados da auditoria do SGSI.
by Daniela Albuquerque, from the CommunityDownloads: 20+Get - Template
Informe de Servicio Técnico: Infraestructura Crítica
Esta plantilla en español facilita la elaboración de informes de servicio técnico para infraestructura crítica como data centers, salas UPS y sistemas esenciales. Permite registrar datos del cliente, códigos de OT, equipo y serie, fechas y horas de inicio y fin, guardias, y la descripción detallada del servicio. Incluye secciones para fotos, repuestos utilizados con cantidad y número de parte, y firmas de cliente y técnico. Úsela para mantenimiento preventivo, correctivo, garantías, emergencias o guardias, estandarizando la documentación y mejorando la trazabilidad.
by Veolia Servicios y Gestión de Energía Argentina AA UPS, from the CommunityDownloads: 20+Get - Template
Install New Wireless Access Point (WAP) Checklist
Use this step-by-step checklist to install a new wireless access point (WAP). It covers site details and inventory, hardware placement, PoE and switch port mapping, device registration, SSID and password creation, security and portal settings, removal of legacy equipment, and validation tests to confirm connectivity and dashboard visibility. Capture notes and photos, document patch panel and port numbers, and obtain manager sign-off for completion.
by Brian Kessler, from the CommunityDownloads: 20+Get - Template
Bon d'intervention - Modèle à personnaliser
Ce modèle de bon d'intervention vous aide à cadrer et documenter une opération de service du début à la fin: contexte et ordre de mission, description du problème, actions et résolution, photos avant/après, conclusion et validations. Il inclut le suivi des horaires de début et de fin, ainsi que la signature du client pour l'émargement. Idéal pour les équipes terrain et les prestataires IT souhaitant normaliser leurs comptes rendus et tracer chaque étape de l'intervention.
by Jeremie Torgue, from the CommunityDownloads: 20+Get - Template
Análisis de riesgos FGN: seguridad de sedes 2022
Esta plantilla de análisis de riesgos para la Fiscalía General de la Nación en Colombia ayuda a evaluar y mitigar amenazas que afectan la seguridad de sedes, personal, activos e información. Incluye controles y preguntas guía sobre acceso ilegal, hurto, sabotaje, incendios o explosiones, extorsión, terrorismo, suplantación, secuestro y pérdida de información. Promueve auditorías periódicas, control de acceso, videovigilancia, registro de incidentes, capacitación, planes de evacuación y coordinación con autoridades, para fortalecer la continuidad operativa y la protección de datos críticos.
by Peter Deiby Agudelo Mayorga, from the CommunityDownloads: 20+Get - Template
Audit Informatique LMS Leclerc
Ce modèle d’audit informatique du Leclerc Management System aide à évaluer la conformité des processus IT et de support: documentation à jour, formation du personnel, suivi et correction des non-conformités. Il inclut des références aux exigences BRC et des sections prêtes à l’emploi pour vérifier procédures, instructions et formulaires, ainsi que l’efficacité des actions correctives. Utilisez ce modèle pour planifier, exécuter et consigner vos audits internes sur différents sites et fonctions, afin d’assurer l’amélioration continue et la maîtrise documentaire.
by Elizabeth Trudel, from the CommunityDownloads: 20+Get - Template
New Hire IT Request Form
Use this New Hire IT Request Form template to standardize employee onboarding. Capture key details including name, title, supervisor, requested due date, and form status, plus optional employee photo. Streamline provisioning of accounts, devices, and permissions, and document approvals for timely setup. Ideal for IT departments to coordinate tasks with HR and managers and ensure a consistent, auditable new starter process.
by IT Department, from the CommunityDownloads: 20+Get - Template
IT Risk Assessment Template
Use this IT risk assessment template to systematically identify threats, document vulnerabilities, and evaluate existing controls across your technology environment. Capture observations, classify threat sources such as hardware faults, software faults, human error, or intentional actors, and rate likelihood and consequence to calculate risk. Record evidence, assign actions, and recommend mitigating controls. Sections include scope and participants, key technology components, user access, risk rating, recommended controls, and sign-off. Ideal for IT teams, system owners, and security managers to standardize assessments and strengthen information security.
by G R, from the CommunityDownloads: 20+Get - Template
Loskop IT Equipment Check List
Use the Loskop IT Equipment Check List to assess computers, printers, panel scanners, scales, and network components. Verify network access, wireless links, cabling neatness, and device cleanliness. Capture photos, record comments, and obtain manager sign-off to standardize IT maintenance across sites and keep equipment deployment-ready.
by Angus Hedges, from the CommunityDownloads: 20+Get