Retail Store Compliance Audits
Ethics Monitoring
Training Effectiveness Evaluation
Policy Violation Inspection
- SafetyCulture
- Retail
- Mystery Shopping
Workplace operations platform
Mystery Shopping
Execute reliable evaluations faster, enable multimedia evidence capture, and facilitate immediate reporting to enhance customer experience and drive strategic decisions with confidence.
SafetyCulture has helped businesses around the world achieve
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
Deliver a consistent customer experience
Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.
“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.”
Maintain brand standards
Deliver a great retail experience consistently by streamlining processes across all branches. Digitize brand standard assessments and training courses to communicate changes to operating procedures, visual merchandising, promotions, and more.
“Getting SafetyCulture platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a rollout of this magnitude. We rolled it out in a matter of weeks.”
Optimize shopper assignments
Improve data accuracy and reliability by ensuring each assignment goes to the most qualified shopper. Reduce administrative workload by streamlining task distribution and tracking progress effortlessly. Execute evaluations faster, cover more locations, and gain deeper insights into customer experience with automated shopper task assignments.
Enable multimedia evidence capture
Strengthen quality assurance efforts with documentation that brings insights to life and helps drive meaningful improvements. Enhance the credibility of mystery shopping reports with built-in photo and document uploads. Empower shoppers to document their evaluations with multimedia evidence, providing undeniable proof of service quality and compliance.
Facilitate real-time feedback reporting
Stay ahead of potential problems with live data monitoring, ensuring every customer interaction meets the highest standards. Gain instant access to mystery shopping insights with real-time dashboards that display reports as they are submitted. Identify service gaps, compliance issues, and exceptional performance without delays to improve customer experience and operational efficiency.