Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.
Workplace operations platform
Mystery Shopping
Execute reliable evaluations faster, enable multimedia evidence capture, and facilitate immediate reporting to enhance customer experience and drive strategic decisions with confidence.
SafetyCulture has helped businesses around the world achieve
50%
improved efficiency in training*
60%
increased audit efficiency*
49%
savings from safety & compliance improvements*
Deliver a consistent customer experience
Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.
Maintain brand standards
Deliver a great retail experience consistently by streamlining processes across all branches. Digitize brand standard assessments and training courses to communicate changes to operating procedures, visual merchandising, promotions, and more.
Getting SafetyCulture platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a rollout of this magnitude. We rolled it out in a matter of weeks.
Optimize shopper assignments
Improve data accuracy and reliability by ensuring each assignment goes to the most qualified shopper. Reduce administrative workload by streamlining task distribution and tracking progress effortlessly. Execute evaluations faster, cover more locations, and gain deeper insights into customer experience with automated shopper task assignments.
Enable multimedia evidence capture
Strengthen quality assurance efforts with documentation that brings insights to life and helps drive meaningful improvements. Enhance the credibility of mystery shopping reports with built-in photo and document uploads. Empower shoppers to document their evaluations with multimedia evidence, providing undeniable proof of service quality and compliance.
Facilitate real-time feedback reporting
Stay ahead of potential problems with live data monitoring, ensuring every customer interaction meets the highest standards. Gain instant access to mystery shopping insights with real-time dashboards that display reports as they are submitted. Identify service gaps, compliance issues, and exceptional performance without delays to improve customer experience and operational efficiency.
Drive improvement across your stores
Retail Store Compliance Audits
Ethics Monitoring
Training Effectiveness Evaluation
Policy Violation Inspection
Employee Product Knowledge Testing
Service Experience Evaluations
Queue & Wait Time Analysis
B2B & Wholesale Mystery Shopping
Customer Support Evaluations
Retail Loss Prevention
Franchise Operational Consistency Audits
Pricing Accuracy Verification
Explore customizable solutions ready to meet your business needs
EHS
Health & Safety Management
Keep teams safe on the job while promoting a safety culture across your organization.
GRC
Risk & Compliance
Identify, evaluate and mitigate risks to your teams and assets through greater visibility and a data-driven approach.
Quality
Operational Excellence
Optimize processes and drive productivity, greater efficiencies and quality products or services at scale.
ESG
Environment & Sustainability
Digitize SOP’s, reduce waste and adapt sustainability best practices the moment conditions change.
Explore retail resources & solutions
Template
Mystery Shopper Checklists
Discreetly accomplish mystery shopper checklists and efficiently submit mystery shopper reports anytime anywhere.
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Training Evaluation Forms
Gather and analyze training feedback through digital and customizable training evaluation forms.
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Retail Store Audit
Efficiently standardize retail outlets and guarantee store compliance with digital retail store audit checklists.
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Retail Management
Know more about the basics of retail management, the responsibilities and skills of retail managers, and how retailers can optimize operations with best practices.
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Retail Audit
Learn more about retail audits, their importance to retail management, and the best ways to conduct your own.
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Facility Management
Everything you need to know about facility management: importance, services, basic areas, and scope.