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Top 5 Best Mystery Shopper Checklists

Discreetly record feedback using a mobile device. Generate on-site reports and immediately share with your organization

Get everyone on the same paperless page.
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What is a Mystery Shopper Checklist?

A mystery shopper checklist is a tool used by secret shoppers to assess and record customer experience feedback. It is a method used by companies or organizations for internal or competitive market research purposes. A mystery shopper checklist evaluates retail stores, hotels, and restaurants on areas such as customer service, cleanliness, product quality, overall layout of the establishment, safety, and many others to ensure compliance with regulations or service guidelines.

Mystery Shopper Checklist App

iAuditor, the world’s #1 mobile retail inspection app, can help you replace paper-based questionnaires and forms with a digital checklist app. Capture feedback in real-time with the use of your mobile device or tablet. With iAuditor you can:

To get started, we have compiled general mystery shopping checklists that you can download for free and customize according to your business needs. These checklists cover hotels, restaurants, retail stores, cafes, and more.


Sare Hawes

SafetyCulture staff writer