5 of the Best Mystery Shopper Checklists

1. General Mystery Shopper Checklist

Use this General Mystery Shopper Checklist Template to record your overall impression of an establishment - its environment, staff members assistance, available services, equipment, and the overall customer experience. Evaluate if the business was easily located through visible signs and if it provides a welcoming ambiance. Next, assess if the receptionist and resource staff member show enthusiasm and offer assistance. Check the available services and observe how employees performed their tasks. Complete the audit by listing commendations, opportunities for improvement, and provide your overall impression. Use iAuditor to capture photo evidences and make some annotations to give emphasis. You can use this checklist as a starting template and modify it for your particular industry or business use case.