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With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
Description
This course tackles the age-old dilemma of handling customer objections, updating past assumptions on customer behavior with modern perspectives from the field of psychology. It also delves into the different types of customer objections, provides suggestions for handling specific objections, and explores best practices as one navigates through the sales process. This course can be taken by beginners and veteran salespeople alike.
The full course includes
- Why Customers Object
- Types of Customer Objections
- Handling Specific Objections
- Best Practices
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