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Download and use this free Voice of the Customer template to collect, record, and analyze customer feedback regarding your products and/or services. Product teams, customer-facing professionals, and other Customer Experience (CX) stakeholders can maximize this straightforward template to streamline the process of customer feedback collection.
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Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.
Food businesses should not only focus on the quality of food that they serve but also with the entire customer experience from accommodating customers to the dining experience. This customer satisfaction survey is a brief evaluation of the restaurant premise, the ambience, service staff, food quality and the overall customer experience. SafetyCulture promotes better survey experience with the convenience of using a mobile device, iPad or tablet.
This customer satisfaction form can be used to collect feedback from customers who visit your retail shop. Make sure that the survey kiosks are easy to locate by putting signages. This form covers an evaluation of the shop's appearance, products and services offered, pricing, staff and the overall purchasing experience. Get insights from customers through the comments and suggestions field. Customers have the option to enter their name and provide a digital signature at the end of the survey. Use SafetyCulture to gather data and determine what areas need to be improved. Compile all customer surveys across all branches and use the Analytics feature to track overall customer satisfaction.
This checklist aims to determine how well your staff performed during the service. The customer will evaluate the staff's quality of work, timeliness of work completed, and provide their impression on how their need was addressed. Enhance overall performance of your service team to promote better customer experience.
This checklist contains slider fields to let the customers rate a product, service or company. The rating system can be scaled from a zero satisfactory rate to an exceptional or excellent customer satisfaction. It also covers customer information gathering for possible research and study purposes.
