Learn how to turn negative customer complaints into a positive customer experience.
With SafetyCulture you can
Create training in minutes
Save time by using ready-made training courses to keep your team up to date with industry standards and business needs.
Monitor team progress
Track and manage your team's course completions and performance in one place to monitor their learning progress.
Drive learning engagement
Encourage participation and retention by using accessible content from the Library so your team can build skills and perform at their best.
The full course includes
- Working with customers and their complaints
- How to address online customer complaints
- Handling negative reviews positively
