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Hospitality
Browse hospitality templates, checklists, and training courses created for guest services, safety checks, and daily hospitality operations. Help your teams keep standards consistent, support staff training, and deliver a reliable experience for every guest.
Browse Hospitality
9,758 results- Template
CEV - Customer Experience Visit
A detailed customer experience visit (CEV) evaluation framework designed for assessing restaurant performance across both drive-thru and dine-in services. The guide focuses on four key areas: cleanliness (Be Clean), customer service (Be Nice), service speed (Be Fast), and order accuracy (Get It Right). It includes specific metrics for timing service delivery, evaluating food quality, assessing staff interactions, and maintaining cleanliness standards. The evaluation system helps measure and maintain service quality through structured assessment of exterior and interior cleanliness, staff appearance, customer interaction effectiveness, service timing, food quality, and order accuracy. The template includes separate sections for drive-thru and dine-in experiences, with specific timing requirements and quality checkpoints for each service type.
by Tom Holka, from the CommunityDownloads: 90+Get - Template
Stephen Avenue Closing Audit Checklist
This comprehensive closing audit checklist standardizes end of day procedures for a busy restaurant and bar on Stephen Avenue. It covers pass through, host, service bar, dining room, lounge, port team, front bar, office, and a final walkthrough. Tasks include cleaning and sanitizing equipment and surfaces, organizing stations, stocking supplies, shutting down machines, logging out systems, and securing doors. Use it to maintain cleanliness, reduce loss, and ensure the venue is ready for the next service.
by Kyle Rushton, from the CommunityDownloads: 90+Get - Template
Behind the Scenes
This document outlines a detailed audit framework for Virgin Active clubs, focusing on essential operational aspects including staff management, facility maintenance, and communication standards. The audit covers key areas such as daily huddles, staff recognition programs, uniform compliance, workplace environment, internal communication systems, and facility maintenance protocols. It ensures clubs maintain high operational standards through regular checks of staff areas, storage facilities, plant rooms, and safety measures. The guidelines emphasize the importance of proper documentation, data protection, and maintaining brand consistency across all touchpoints. This comprehensive audit system helps maintain service quality, staff engagement, and facility standards while ensuring compliance with company policies and safety regulations.
by Andy Callister, from the CommunityDownloads: 90+Get - Template
Premier Inn CheckMate Tool
This Premier Inn CheckMate Tool is a hotel housekeeping and room inspection checklist covering bedroom and bathroom standards, cleanliness, and restocking. It includes checks for bed making, linen and towels, dust and floor cleanliness, bathroom fittings and chrome work, consumables such as soap and shower gel, and bin and furniture cleanliness. Maintenance items and MTM faults can be recorded, and guidance for multi night stays ensures rooms remain fresh and guest ready in line with policy.
by Adam Williams, from the CommunityDownloads: 90+Get - Template
DSFRS - Operational Support Visit (Ver 3.0)
Details and feedback from Operational Support Visits to Stations and Watches.
by Paul Gardner, from the CommunityDownloads: 90+Get - Template
Region 9 4/10/14 Events Observation Checklist
Jack's Blazin' Chicken, Vanilla and Caramel Iced Coffees and Reese's Peanut Butter Cup Pie
by Burawat Saksudhiyakom, from the CommunityDownloads: 90+Get - Template
MANAGER FOH OPENING CHECKLIST
This is the "To Do List" for the manager opening in the Front of the House.
by Fernando Oropeza, from the CommunityDownloads: 90+Get - Template
STARBUCKS Retail Store Assessment - Food Safety Assessment
This detailed food safety audit checklist is designed to ensure comprehensive compliance in food service establishments. It covers four major sections: Behaviors, Temperature Control, Pest Prevention, and Contamination. The checklist evaluates critical aspects such as proper handwashing, illness policies, food temperature maintenance, pest control measures, and contamination prevention protocols. It includes both critical and minor compliance points, ranging from partner behavior and food handling practices to facility maintenance and cleanliness standards. This document serves as a complete guide for maintaining food safety standards and meeting health department requirements, with specific attention to TCS (Time/Temperature Control for Safety) foods, sanitization procedures, and proper food storage practices.
by Arnold Misevic, from the CommunityDownloads: 90+Get - Template
Spring menu launch- North London
A detailed audit document designed to evaluate the successful implementation of the spring menu launch across North London restaurants. The checklist covers essential areas including staff training verification, proper presentation of new menu items like Vinho spritzer and Supergrain salads, quality control of traditional items such as chips and wings, specific standards for the Fino platter, and correct display of marketing collateral. The document ensures consistency in food preparation, presentation, and service standards while maintaining quality control across all menu items. It specifically focuses on new product knowledge, portion control, presentation standards, and proper display of promotional materials, helping restaurants maintain uniformity and excellence in their service delivery.
by Alison Crook, from the CommunityDownloads: 90+Get - Template
OER Alamo - September 2016
A comprehensive audit document detailing inspection standards and requirements across multiple venue areas. The checklist covers facilities management, including cleanliness and maintenance of entrance areas, lobby, restrooms, theaters, and service areas. It includes detailed food and beverage standards, kitchen operations, and service protocols. The document also outlines management responsibilities, training requirements, and compliance standards. Key focus areas include cleanliness standards, safety protocols, food handling procedures, customer service expectations, and operational efficiency. The checklist serves as a complete guide for maintaining venue quality, ensuring regulatory compliance, and delivering exceptional guest experiences. It includes specific requirements for temperature monitoring, food safety, employee training, documentation, and facility maintenance across all operational areas.
by Stephen Mason, from the CommunityDownloads: 90+Get - Template
Scenting Site Survey Checklist
Use this Scenting Site Survey checklist to plan fragrance system installations. Record client and site details, target areas and odors, AirCon type and schedules, duct layout, airflow analysis, fragrance and capacity selection, system count, scenting start and end times and intensity (P1/P2), cartridge life, installation method, power and access requirements, safety clearances, and installation schedule and contacts. Ideal for hotels, restaurants, gyms, and retail locations.
by Nunik Triyana, from the CommunityDownloads: 90+Get - Template
Food Safety and Environment Inspection Form
This Food Safety and Environment Inspection Form helps hospitality teams verify compliance across the entire operation. Use it to check purchasing and receiving, dry, cold and frozen storage, food preparation, cooking, cooling, reheating and thawing, allergen management, front of house presentation, cleaning and sanitation, pest control, staff health and hygiene, HSE requirements, and environmental tracking. Includes CCP and temperature verification, equipment calibration, waste and recall controls, and monthly review sign off.
by Feroz Sultan, from the CommunityDownloads: 90+Get - Template
Domino's Pizza Walk through
A detailed store inspection walkthrough guide divided into 8 essential areas. Starting from the storefront assessment, this checklist covers carry out areas, bake and serve stations, food preparation zones, cut table operations, routing and delivery systems, walk in storage, and back area maintenance. Each section includes specific checks for cleanliness, food safety, equipment functionality, and operational standards. The guide ensures thorough inspection of critical elements including temperature monitoring, food dating, sanitization procedures, and facility maintenance. Designed for food service operations, this comprehensive checklist helps maintain quality control and operational excellence.
by Artur Komarnicki, from the CommunityDownloads: 90+Get - Course
Grooming Standards in Hospitality (UK)
Physical appearance is important in the hospitality industry. This course is designed to refresh your knowledge of common grooming standards, including proper attire, hairstyle, makeup, and basic hygiene. (Last Updated: November 2024)
by SafetyCultureGet4 LessonsDownloads: 80+ - Template
NSW COVID Safe Plan for Pubs and Clubs
Create and maintain a COVID Safe Plan for NSW pubs and clubs with clear guidance on wellbeing, capacity limits, physical distancing, hygiene and cleaning, contactless service, QR code sign in, record keeping, and registration with NSW Health. Covers staffing, Safe Hygiene Marshal duties, seating and alcohol service, gaming areas, tours, deliveries, signage, and incident response. Updated 17 July 2020 to reflect current government requirements.
by SafetyCultureDownloads: 80+Get - Course
Allergen Awareness Refresher Training (NY)
This refresher training is an overview of allergen awareness in New York by exploring topics such as the importance of food allergy awareness, common allergens, front-of-house (FOH) and back-of-house (BOH) procedures, and emergency response during allergic reactions. By the end of the lesson, participants are expected to understand the significance of identifying and managing food allergens, implementing proper FOH and BOH practices to prevent cross-contact, and responding effectively to allergy emergencies. Participants will also gain the knowledge and skills to create a safe dining environment for all customers while ensuring compliance with related laws and regulations. (Last updated: June 2024)
by SafetyCultureGet6 LessonsDownloads: 80+ - Course
Créer une expérience client positive (Francais)
Ce cours est un aperçu de la façon de créer une expérience client positive en fournissant un excellent service client dans le secteur de la vente au détail. Cela met l'accent sur le rôle que joue le service client dans l'expérience globale d'un client avec une marque. Il parle des qualités d'un bon service client, des moyens de créer de bonnes premières impressions, des moyens d'interagir efficacement avec les clients par le biais de petites discussions et de les impliquer en utilisant le pouvoir du sourire, en faisant preuve d'empathie, etc. Ce cours est approuvé par l'industrie car il a été conçu en collaboration avec des experts de l'industrie de SafetyCulture pour répondre à vos besoins opérationnels.
by SafetyCultureGet5 LessonsDownloads: 80+
Keep hospitality safety and quality standards consistent, every shift
Use hospitality courses, checklists, and templates to align teams faster and keep standards consistent across every shift. SafetyCulture’s Content Library gives you ready-to-use resources, so you’re not starting from scratch when it comes to safety, quality, and compliance.
Operational efficiency is key to customer satisfaction
Everything is designed to help you save time, reduce risk, and keep operations running smoothly, even during busy service periods or with high staff turnover. You can roll out clear guidance quickly, train teams on the right way to work, and make sure critical checks don’t get missed.
Here are a few ways these resources support day-to-day hospitality operations:
Build consistent food handling habits with food safety standards courses that help teams follow regulations and prepare food safely every shift.
Stay audit-ready with restaurant and food safety audit templates that make it easier to spot gaps and address issues early.
Keep kitchens running smoothly using kitchen SOP checklists that guide prep, cleaning, and equipment checks.
Strengthen food safety compliance with Hazard Analysis and Critical Control Point (HACCP) plan templates that clearly outline hazards, controls, and monitoring steps.
All resources are fully digital and easy to adapt to your workflow. When used inside the SafetyCulture platform, they also help you track completion, spot issues earlier, and keep standards visible across your hospitality operations.