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Restaurant Quality Assurance
Streamline quality inspections, enhance restaurant audits, and raise the standard of quality across operations.
SafetyCulture has helped businesses around the world achieve
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
Deliver a great guest experience
Equip your teams with the tools and knowledge to deliver a 5-star guest experience consistently. Digitize restaurant maintenance checks spanning from bar and dining area inspections to housekeeping and open/close procedures to maximize efficiencies and see satisfaction rise.
“We have visibility into everything because of the data we capture in the SafetyCulture platform. If there’s a threshold exception or process that needs improving, all we have to do is drill down and we’ll find it.”
Read success storySofia Dias
Food Safety & Quality Assurance Manager, Marley Spoon
Keep everything on brand
A slip in brand reputation can have huge consequences. Deliver brand standard assessments and training courses seamlessly to ensure your teams deliver a better and consistent guest experience that keeps customers coming back for more. Identify additional areas of improvement with mystery shopper campaigns that are easy to deploy.
“The simplicity of the platform encouraged widespread adoption among our staff and feedback has been overwhelmingly positive […] They appreciate the ease of conducting audits, the ability to track progress in real-time, and the immediate notification of incidents.”
Read success storySteven Jones
Group Compliance Manager, Trippas White Group
Keep teams on track with quality requirements
Help your teams deliver quality service by giving them quick and easy access to vital information for their daily tasks. Make quality guidelines, standard operating procedures, and other important tools accessible on the go using their mobile devices. Allow them to view scheduled inspections and assigned tasks amid busy schedules to avoid missing important reminders.
Stay on top of quality control and assurance across operations
Coordinate tasks seamlessly and ensure consistent performance by monitoring submitted reports and inspections. Confirm that restaurant staff are carrying out daily tasks according to established quality standards and assign corrective actions to the relevant parties when needed.
Improve quality performance
Raise quality standards, provide guests with continuous improvement, and achieve food safety goals with a better understanding of your operations. Use comprehensive data analytics to drill down on the performance of each restaurant and identify potential issues before they become a bigger problem.
Drive improvement across your organization
Explore hospitality resources & solutions
Unlock a better way of working for your service operations
✓ Deliver consistent experience ✓ Maintain the highest standards ✓ Make better decisions, quicker ✓ Maximize returns
Frequently Asked Questions
Implementing software enhances restaurant quality management by streamlining daily tasks and routine inspections to achieve consistency across operations. Beyond restaurant management, it also enhances data management, auditing, compliance with safety regulations, and maintains brand standards for overall success.
Key features of this kind of software include:
- Inventory monitoring and management
- Automation
- Compliance checks
- Reporting and analytics
- Training modules
- Digital checklists and forms
Quality assurance software provides actionable insights through task completion reports and audit results, so restaurant managers can identify trends, address recurring issues, and refine their quality assurance strategies to meet evolving operational needs. It can also take into account customer feedback to initiate further improvements and raise the standard of quality across operations.
Yes, this kind of software utilizes data analytics to underscore potential quality issues and address risks immediately. Monitoring quality risk factors and triggering alerts when certain conditions are identified helps teams manage issues more proactively, reduce product waste, improve safety, and meet customer expectations.
Rolling out software for restaurant quality assurance is a primary challenge, as some staff members may express resistance to digitization and find difficulty with integrating it into daily operations.
It is important to provide the appropriate training to equip employees with the right knowledge to take advantage of digital tools and establish a detailed plan for incorporating software according to business needs for successful implementation.