Call Monitoring Forms
Call monitoring forms are tools used to asses call representatives’ understanding of customers’ needs, benchmark call protocols, and improve customer satisfaction scores. Call quality monitoring forms help QA specialists identify the areas for improvement, record observations, and provide recommendations that can help enhance the quality of customer interaction. Use iAuditor to effectively perform call QA assessments and analyze collected data.
Get started by downloading these free call QA templates and customize them according to your processes and standards.
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