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SafetyCulture
Course

Handling Conflicts with Guests and Owners in Hospitality

6 Lessons
Downloads: 17
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With SafetyCulture you can

Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention

Description

In the hospitality industry, the maintenance team plays a crucial role in shaping the guest and owner experience. This course explores how maintenance professionals can provide exceptional customer service by fostering effective communication, resolving conflicts, and setting realistic expectations. By the end of this course, you will recognize key strategies to build rapport and loyalty, ensuring a positive and lasting impression, and the skills needed to enhance guest and owner satisfaction. (Last updated: February 2025)

The full course includes

  1. What Excellent Customer Service Looks Like
  2. Strategies When Conflicts Arise
  3. Developing Effective Communication Skills
  4. Setting and Managing Expectations
  5. Building Loyalty and Rapport
  6. Final Assessment

About author

Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.