The guest experience makes or breaks your reputation which is why organisations must be well-prepared for the accommodation of guests in various circumstances. This Guest Experience course aims to enlighten learners with information about how to conduct great guest experiences, how to personalise their experience, providing consistent service and how to appropriately manage issues that may arise. The 4-part course is guaranteed to provide learners with skills needed to serve customers in the best way possible.
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Encourage participation and retention by using accessible content from the Library so your team can build skills and perform at their best.
The full course includes
- Service with Consistency
- Great Guest Experiences
- Personalize the Guest Experience
- Managing Issues
- Final Assessment
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