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Description
Understanding customer behaviour is a key aspect in providing the perfect experience for potential or current customers. This course will benefit anyone who works in a customer encountering role, whereby important skills must be developed for ultimate success. The course unveils how to understand customer motivations through 4 modules, touching on customer psychology and the maintainence of customers. Once these course concepts are grasped, learners have a much better understanding of why customers behave like they do.
The full course includes
- Understand customer psychology
- Why do customers come to your store?
- How do customers differ?
- How do you keep your customers?
- How Customers Choose a Store
- How Customers Select a Product
- How to Retain Customers
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