SafetyCulture
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Guest Experience

Deliver excellent service and create a memorable guest experience for your hotel.

SafetyCulture has helped businesses around the world achieve

60%

improved auditing efficiency*
50%

improved efficiency in training*
49%

savings from safety & compliance improvements*

*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform

Deliver a great guest experience

Equip your teams with the tools and knowledge to deliver a 5-star guest experience consistently. Digitize hotel checks spanning from bar, floor, and manager open/close procedures, to housekeeping and bathroom cleanliness to maximize efficiencies and see satisfaction rise.

“The big advantage for us was being able to capture and upload pictures. Being able to take pictures as part of a checklist takes away any of that ambiguity when it comes to checks.”

User

Michaela Lake

Business Support Partner, Butlin's

Read success story

Keep everything on brand

A slip in brand reputation can have huge consequences. Deliver housekeeping SOP assessments and training courses seamlessly to ensure your teams deliver a better and consistent guest experience that keeps customers coming back for more. Identify additional areas of improvement with mystery shopper campaigns that are easy to deploy.

“For our hotel, SafetyCulture platform gives us the tools to check ourselves… It is a tracking system where we can analyze and elaborate on our performance in any given area of the hotel, based on Accor’s set standards.”

User

Julia Schamme

Accor Hotel Manager, Dubai Al Barsha

Read success story

Establish rapport with hotel guests

Build strong connections with guests by providing them with feedback channels. Place custom QR codes in each hotel room so that they can report issues in real time. Use feedback forms to track their preferences, understand their experience with hotel amenities and services, and gather suggestions for improvement.

“From a business perspective, we’ve not just seen an improvement in standards. It’s also given us our time back to actually focus on what’s important to Scotsman Hospitality: looking after our guests.”

User

Amy Mathieson

Data Manager, Scotsman Hospitality Group

Read success story

Create a comfortable environment for guests

Ensure a comfortable stay by optimizing environmental conditions in rooms and amenities. Use environmental sensors in different locations to monitor temperature and humidity. Boost security with open/close sensors, giving guests the peace of mind that their rooms and belongings are safe.

Streamline daily workflows and inspections

Help staff members stay ahead and provide exceptional guest service. Make daily tasks, shift scheduling, and on-demand requests accessible within an easy-to-use platform. Share important updates using Heads Up, ensuring everyone stays informed and aligned with your brand’s service standards.

Drive improvement across your organization

Front Desk Audits

Standard Operating Procedures (SOP)

Temperature Monitoring

Task Management

Quality Assurance Checks

Housekeeping Audits

Facilities Safety Checks

Work Order Management

Hotel Brand Standards

Facilities Maintenance

Safety Management

Guest Feedback

Raise the bar for customer experience across locations

  • App Store
  • Google Play

Explore hospitality resources & solutions

Template

Hotel Quality Assurance Checklist

Enhance guest experience by maintaining hospitality standards and quality using a digital checklist.

Template

Hotel Arrival Report Template

Streamline and enhance guest services by monitoring arrival patterns and operational efficiency with our free hotel arrival report template.

Template

Check-In Forms

Provide quality customer service with a seamless check-in procedure using a digital form template.

Article

Guest Experience

Unlock the secrets to an outstanding guest experience with this detailed guide.

Article

Leading Quality Assurance (LQA) Standards

Discover how LQA Hotel Standards set the benchmark for excellence in hospitality, ensuring exceptional service, work efficiency, and guest satisfaction.

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Hotel Brand Standards

In this article, we will explore key components of hotel brand standards that make them ready for lavish events.

Unlock a better way of working for your service operations

✓ Deliver consistent experience ✓ Maintain the highest standards ✓ Make better decisions, quicker ✓ Maximize returns

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  • Google Play

Frequently Asked Questions

What are the benefits of using guest experience software?

How does this software facilitate communication and connection with guests?

What role does guest experience software play in enhancing operational efficiency?

What are the key features to consider in guest experience software?

Can this software integrate with other existing systems?