“The big advantage for us was being able to capture and upload pictures. Being able to take pictures as part of a checklist takes away any of that ambiguity when it comes to checks.”
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Guest Experience
Guest Experience
Deliver excellent service and create a memorable guest experience for your hotel.
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
SafetyCulture has helped businesses around the world achieve
Deliver a great guest experience
Equip your teams with the tools and knowledge to deliver a 5-star guest experience consistently. Digitize hotel checks spanning from bar, floor, and manager open/close procedures, to housekeeping and bathroom cleanliness to maximize efficiencies and see satisfaction rise.
Keep everything on brand
A slip in brand reputation can have huge consequences. Deliver housekeeping SOP assessments and training courses seamlessly to ensure your teams deliver a better and consistent guest experience that keeps customers coming back for more. Identify additional areas of improvement with mystery shopper campaigns that are easy to deploy.
“For our hotel, SafetyCulture platform gives us the tools to check ourselves… It is a tracking system where we can analyze and elaborate on our performance in any given area of the hotel, based on Accor’s set standards.”
Establish rapport with hotel guests
Build strong connections with guests by providing them with feedback channels. Place custom QR codes in each hotel room so that they can report issues in real time. Use feedback forms to track their preferences, understand their experience with hotel amenities and services, and gather suggestions for improvement.
“From a business perspective, we’ve not just seen an improvement in standards. It’s also given us our time back to actually focus on what’s important to Scotsman Hospitality: looking after our guests.”
Create a comfortable environment for guests
Ensure a comfortable stay by optimizing environmental conditions in rooms and amenities. Use environmental sensors in different locations to monitor temperature and humidity. Boost security with open/close sensors, giving guests the peace of mind that their rooms and belongings are safe.
Streamline daily workflows and inspections
Help staff members stay ahead and provide exceptional guest service. Make daily tasks, shift scheduling, and on-demand requests accessible within an easy-to-use platform. Share important updates using Heads Up, ensuring everyone stays informed and aligned with your brand’s service standards.
Drive improvement across your organization
Front Desk Audits
Standard Operating Procedures (SOP)
Temperature Monitoring
Task Management
Quality Assurance Checks
Housekeeping Audits
Facilities Safety Checks
Work Order Management
Hotel Brand Standards
Facilities Maintenance
Safety Management
Guest Feedback
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Check-In Forms
Provide quality customer service with a seamless check-in procedure using a digital form template.
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Unlock a better way of working for your service operations
✓ Deliver consistent experience ✓ Maintain the highest standards ✓ Make better decisions, quicker ✓ Maximize returns
