Australian Open

Onboarding 12,000 contractors: faster, easier, safer

Months before the first serve, around 12,000 contractors move through Melbourne Park during bump in, each needing the right access and accreditation.

Onboarding workflows assign the right induction to each person, capture licenses, insurance and access levels before they arrive, while Inspections track site access. Leaders can see who is cleared to work, so production keeps moving. The result is lower risk, fewer delays and audit-ready records.

Keeping logistics moving

When you’re running a global-scale event across a temporary site, keeping track of assets is a challenge. In the past, logistics teams relied on manual logs, misplaced gear and machinery, and couldn’t trace vehicles back to drivers. Time was wasted, builds were delayed and there was uncertainty about vehicle readiness.

Using SafetyCulture, the warehousing and logistics team complete pre start checks in Inspections to ensure every vehicle is safe each shift. Asset tracking and telematics show the status of vehicles and hardware in real time, so issues are picked up before they escalate.

Smooth retail experiences for every fan

With dozens of stores and new casual staff each year, retail operations once faced inconsistent setup, training, and stock control.

SafetyCulture now holds the standard. Training gives new and returning staff clear guidance across logistics, stock control and visual merchandising. Digital checklists replace paper open and close checks, and Actions flag low stock in advance. This year the team added Assets and Documents, linking store checklists, setup guides and reference images in one place.

Elevating hospitality standards for every outlet

Serving tens of thousands daily across arenas, bars, hospitality suites and roaming vendors requires consistent speed and quality.

The AO food and beverage team uses SafetyCulture to keep service on standard across every outlet. Inspections standardise checks on product availability, presentation and speed of service. Actions assign owners and due dates so fixes happen before the next rush, and live views show trends by vendor and location so leaders reposition staff and stock. The result is faster service, fewer complaints and a better guest experience.

Courts ready on time, every time

Millions of eyes are on the match, so the court service team can’t afford surprises. Daily checks on the surface, nets, signage and layout help crews prevent issues before play begins. QR-coded asset profiles for each court allow the team to log any issues right away.

Corrective actions route to the right owner with a due date and clear visibility of what’s ready and what still needs attention. Quick alerts through Heads Up keep staff around the grounds informed so nothing slips through the cracks. The result is fewer delays and consistent standards, match after match.

Delivering experience excellence

The customer experience team ensure every fan’s visit meets the AO’s high standards.

The CX teams use Training for short, role-based modules before each shift, and Inspections and Actions for queue checks, sensory rooms, multi-faith spaces checks, staff feedback and end-of-day reports. Analytics shows queue trends and space use in real time so leaders can re-deploy staff. The result is engaged teams, fewer bottlenecks and a reliable experience for fans across every venue.

Powering leaders and confident teams

At an event of the AO’s scale, senior leaders can’t be everywhere at once. In the past, feedback and onboarding varied by venue and shift, making consistent coaching difficult.

With Inspections, leaders run simple performance check ins during and after shifts, with instant insights supporting timely coaching. Completion status and feedback trends are visible in real time across venues, so leaders can see where extra support is needed.

“SafetyCulture has transformed how we train and manage our teams,” says Jess Oliver. “It helps us recognize talent and build the next generation of leaders.” The result is faster ramp up, consistent standards and confident teams on every shift.

Mobile training for 400 ballkids

Ballkids are integral to the success of the tournament, assisting gameplay and maintaining court movement.

With 400 ballkids aged between 11 and 16, this digital-first generation use Training for short, interactive lessons with video and quizzes to build skills, practice techniques and step onto the court with confidence.