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With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
Description
Whether you're managing a remote team online or a group of employees in an in-office environment, difficult conversations may occur between colleagues or the people that you lead from time to time. This course covers the importance of having difficult conversations with your team, and how everyone including leaders can handle these kinds of conversations -- we also included some tips on how to give negative feedback effectively, and how to deliver an authentic apology to your clients.
The full course includes
- The Importance Of Difficult Conversations
- Common Mistakes People Do When Having Difficult Conversations
- How to Handle Difficult Conversations as a Leader
- Approaching Difficult Conversations Remotely
- Giving Negative Feedback Effectively
- Delivering an Authentic Apology to Your Clients
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.