Encouraging all workers to take ownership on-the-job was one piece of the puzzle, but harnessing the observations and intelligence of all their field workers was another.
“One of the biggest things I learned when we instituted this program was how aware our guys were, but how afraid they were to say anything,” said Joseph Lee.
For someone like Mardee as Vice President, that awareness is crucial in helping her make decisions, “Our new method… through iAuditor has been able to provide extreme visibility. iAuditor helps us confine the data so we can identify the best approaches. You can pull that data and say ‘Ok, we have an issue we’ve identified. How do we help them?’ ”
“We are now able to attribute volume of quality inspections with a decrease in incidents and injuries… and we all win,” says Ro of the insights he and his team pull from data collected in iAuditor.
The one inspection everybody does
Tremco uses iAuditor for many inspections, but it’s the D.T.A., that stands out as the real cultural change agent. This straightforward, and very brief inspection prompts everyone to answer the same questions, at the right time. The answers to these questions provide real-time visibility across the entire organization.
“If you’re on a roof, you’re doing a D.T.A.” explains Ron Tyson, Field Resource Foreman. “A D.T.A. is an overview of the hazards you’ve identified. What kind of fall protection do you need? Are the walls high enough? Are there skylights? Are the skylights unprotected?” states Ron offering examples of questions featured in the D.T.A.
As spelled out by Mardee, “They all have to do their D.T.A. on their phones, they all have to walk through the questions and the answers so that they’re all aware.”
Once everyone has completed their inspection, the team huddles for a toolbox talk to discuss hazards and control measures before getting to work. “Some of these things that one guy might have missed, four guys won’t miss it,” explains Joseph Lee.
A clear correlation between Safety and Profit
Tremco is operating more efficiently and effectively than ever before. But the safety of their workers isn’t the only upside they’re experiencing from building a safety culture, “We recognize that if we combine safety, production, and quality that we automatically get to a profitable point of success,” says Ro.
They found a way to live and breathe their commitment to their people, and everyone from the CEO to the workers on the roof knows it. This underlying commitment is perhaps best summed up by Mardee when she says, “We consider ourselves a family, and no one wants our family to get injured.”