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Lowe's saves nearly $1 million per year thanks to improvements in loss prevention auditing.
$1 million
savings in loss prevention
2,500 audits
over 6 months
10
auditors
Industry Retail
Audits in Loss prevention Guest experience Delivery operations Compliance procedures
Company Lowe’s, a Fortune 500 company, is a home improvement and appliance store serving North America. They use SafetyCulture (formerly iAuditor) in loss prevention, business operations and to audit the guest shopping experience.
Enrique Espinoza started at Lowe’s as an Area Operations Manager and was responsible for tracking everything from sales operations to delivery processes. The company initially used printed Excel sheets but when Enrique was promoted to Process Improvement Manager, he started seeking more advanced means of tracking audits. For a position that focuses in enhancing efficiency, paper checklists were too cumbersome. That’s when he discovered SafetyCulture.
“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.” Enrique Espinoza, Process Improvement Manager for Lowe’s
Enrique needed the ability to score each audit, see how each location was performing, and a comprehensive dashboard that he could always refer to. He bought iPads for his team and auditors began using SafetyCulture for loss prevention. After stores saw huge returns in the investment for the platform, saving nearly $1 million in 2016, he started thinking about how to replicate this process in other areas.
Enrique’s team of 10 auditors conducted 2,500 audits in just the last half of 2016. They use SafetyCulture platform to track everything from guest experience audits to delivery processes, sales operations to compliance procedures.
“SafetyCulture is our home now,” Enrique says. Reports are shared with directors and they’re able to gain instant insight into what’s happening within each store.
“It gives everyone in the company, from field employees to directors, visibility over the entire organization.” Enrique Espinoza, Process Improvement Manager with Lowe's
Coles tracks food safety and quality across 760 stores with SafetyCulture (formerly iAuditor).
Waldorf Astoria maintains their luxury brand with SafetyCulture (iAuditor).
Start with digitizing safety audits. End with digitizing your whole business.
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