Delivery Note Template

Streamline processes using paperless delivery notes and record delivery confirmation with your mobile device

Published 8 Jul 2022

What is a Delivery Note?

A delivery note is used to capture information relevant to the delivery of goods. It acts as a proof of delivery form and helps set the recipient’s expectations. Upon completion of the delivery, a copy of the delivery note with the recipient’s signature is sent back to the merchant or seller.

In this article, we will briefly discuss the following:

What are the Elements of a Good Delivery Note?

A properly filled out delivery note template can help with the smooth delivery of goods. Upon delivery, the courier should ensure that it contains:

  1. Seller information, such as company name, phone number, and address
  2. Buyer information, such as name and phone number
  3. Reference number, such as invoice, delivery, and order numbers
  4. Item details, such as description and quantity
  5. Delivery date and address
  6. Signature of the buyer/recipient
  7. What Should be Captured on a Delivery Note?
  8. The recipient’s signature is vital on a delivery note because it signifies acceptance of the delivery and that the items received are correct and in good condition. There are also delivery notes that allow entry of comments to gather feedback from the customer.

A complete and accurate delivery note template can help facilitate a hassle-free transaction between the seller, shipper, and buyer because it helps streamline the delivery process. Ultimately, delivery notes can contribute to a positive customer experience and encourage repeat business.

Disadvantages of using paper-based delivery notes

Delivery note templates are used with the intent to promote convenience and establish a more seamless transaction for all parties involved. Preview a sample delivery note pdf here. Using paper-based delivery notes, however, can have its own challenges. Here are some of the issues that come with using paper-based delivery notes:

Inaccurate information

The accuracy of information on paper-based delivery notes can be affected by human error or by something as simple as illegible handwriting.

Missing copies

Delivery notes or their copies, like any paper-based document, can be prone to getting misplaced or damaged before it can reach the intended recipient.

Delays

Inaccurate information will need verification while lost or damaged physical copies will need manual intervention that can lead to delays in transactions that will then impact other deliveries and customer satisfaction.

Why Use iAuditor for Delivery Notes?

iAuditor by SafetyCulture is a powerful mobile app that can help conveniently capture information vital to delivery completion. You can use our digital forms as is or edit them in iAuditor without using excel spreadsheets to better fit the needs of your team. Install iAuditor for free on your mobile device and take advantage of the following features:

  • Paperless records – No more paperwork! Delivery notes are secure in the cloud and can be easily shared via mobile or desktop. 
  • Notes and photos – Customer comments can be recorded as well as photos when needed.
  • Digital signatures – Digitally sign delivery receipts and save copies in the cloud.
  • Geotagging – iAuditor records the location of deliveries for future reference.
  • Mandatory fields – Decide which fields should be mandatory on your delivery note template.
  • Real-time updates – Delivery note updates made by field staff can be viewed instantly at the base of operations.
SafetyCulture staff writer

SafetyCulture staff writer

Erick Brent Francisco

Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018. As a content specialist, he is interested in learning and sharing how technology can improve work processes and workplace safety. His experience in logistics, banking and financial services, and retail helps enrich the quality of information in his articles.

Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018. As a content specialist, he is interested in learning and sharing how technology can improve work processes and workplace safety. His experience in logistics, banking and financial services, and retail helps enrich the quality of information in his articles.