Get answers to the following questions: When should a product be recalled? What is an example of a product recall? What products have been recalled recently?
Updated 30 Nov 2022, Published 13 Apr 2022
A product recall is a request for consumers to return hazardous products to the manufacturer. According to the Consumer Product Safety Commission (CPSC), a product may need to be recalled if it has a defect that causes a substantial risk of injury. Though manufacturers are highly encouraged to conduct product recalls voluntarily, in some cases, the CPSC or other national authority can mandate a product recall.
Below are three examples of major product recalls that have taken place throughout the years:
Products that have been recalled recently (in 2022) include:
Even before a product recall procedure begins, manufacturers should form a cross-functional product recall team and create a comprehensive product recall plan, if they haven’t already. This is because as soon as they receive potentially reportable information, manufacturers will need to start the product recall procedure and do the following steps:
According to the Consumer Product Safety Act (CPSA), reportable information includes any information that indicates a product’s failure to comply with a consumer product safety rule, standard, or regulation; or that it contains a defect which could cause a substantial hazard or risk of injury. Upon receiving potentially reportable information, manufacturers have 10 days to conduct an investigation and determine if the information is reportable.
If manufacturers are certain that information is reportable, they should report it to the CPSC within 24 hours of receipt or identification. This initial report should contain the product’s description; details of the manufacturer; nature and extent of the defect, non-compliance, or risk; nature and extent of injury or risk of injury; as well as the name and address of the reporter. An additional full report may also be required by the CPSC in certain cases.
Reports can be sent to the CPSC through their website or email. Digital reports should be confirmed in writing within 48 hours of their submission to the CPSC.
Upon filing the initial report, manufacturers can choose to immediately (within 20 days) implement a recall through the CPSC’s Fast Track Recall Program. The main benefit of participating in the program is that the CPSC will not make a preliminary hazard determination. To join the Fast Track Recall Program, manufacturers need to:
The product recall is only one part of the corrective action plan and the CPSC may have other suggestions which manufacturers in the Fast Track Recall Program will need to follow.
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Another option after submitting the initial report is to simply wait for the CPSC to evaluate the report and cooperate with them when they ask for information and further documentation. In some cases, the CPSC may decide that no corrective action, such as a recall, is needed.
Once the need for a product recall has been identified, it’s important for manufacturers to work closely with the CPSC, especially when communicating to the public about the recall. The CPSC must first approve product recall messaging before it is released, regardless of platform or media format. Aside from the general public and consumers of the product, manufacturers must also notify their distributors, retailers, and suppliers (e.g., when an issue is traced to the supplier of a component or raw material).
After implementing a product recall, manufacturers need to submit Monthly Progress Reports (MPRs) through the CPSC Business Portal. Access to this system can be given by either the compliance officer assigned to the recall or another user with access to the system. Manufacturers must submit MPRs until the CPSC tells them not to do so.
Choose to be proactive in preventing product recalls with SafetyCulture, a digital operations platform that manufacturers can use to do the following:
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Based on the Recall Execution Plan in the Product Safety Planning, Reporting, and Recall Handbook and the Recall Checklist from the CPSC, this template is used by manufacturers to adequately prepare for product recalls. The template includes the requirements for a product recall plan and a recall communications plan as well.
Based on the 10 Steps to an Effective Compliance Program provided in the CPSC Product Safety Planning, Reporting, and Recall Handbook, this checklist can help manufacturers effectively prevent product recalls from ever occurring. The checklist contains items such as:
Erick Brent Francisco
Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018. As a content specialist, he is interested in learning and sharing how technology can improve work processes and workplace safety. His experience in logistics, banking and financial services, and retail helps enrich the quality of information in his articles.
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