SafetyCulture
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Workplace operations platform

Retail Facility Management

Automate work order management, ensure observations are logged in real time, and leverage facility data to ensure operational safety and efficiency.

A male shopkeeper performing checks using retail facility management software

SafetyCulture has helped businesses around the world achieve

50%

improved efficiency in training*
60%

increased audit efficiency*
49%

savings from safety & compliance improvements*

*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform

Deliver a consistent customer experience

Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.

“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.”

Enrique Espinoza

Process Improvement Manager for Lowe’s

Maintain brand standards

Deliver a great retail experience consistently by streamlining processes across all branches. Digitize brand standard assessments and training courses to communicate changes to operating procedures, visual merchandising, promotions, and more.

“Getting SafetyCulture platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a rollout of this magnitude. We rolled it out in a matter of weeks.”

Simon McBurney

Senior Delivery Analyst, Coles Supermarket

Automate maintenance workflows

Eliminate costly downtime by ensuring proactive servicing with scheduled inspections and prioritizing repairs with smart alerts. Streamline work order management by tracking service requests, assigning technicians, and monitoring completion statuses to keep retail spaces safe, functional, and customer-ready.

Enable real-time reporting on facility observations

Maintain a seamless, safe, and operational retail environment by addressing concerns before they escalate into major disruptions. Ensure maintenance requests and incident reports are logged in real time and forwarded to the right team for swift resolution.

Centralize and leverage facility data

Gain visibility over your retail spaces by consolidating maintenance schedules, asset records, and space utilization in a single, intelligent dashboard. Unlock actionable insights through trend analysis and predictive analytics, allowing for data-driven decision-making.

Drive improvement across your stores

Automated Work Order Management

Preventive & Predictive Maintenance Scheduling

Asset Tracking & Lifecycle Management

Energy Monitoring

Real-Time Facility Issue Reporting

Multi-Site Facility Management

Emergency Preparedness Monitoring

Energy Efficiency Controls

Remote Monitoring

Cold Storage Monitoring

Retail Safety Incident Tracking

ESG Tracking

Improve customer satisfaction today

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Explore customizable solutions ready to meet your business needs

EHS

Health & Safety Management

Keep teams safe on the job while promoting a safety culture across your organization

GRC

Risk & Compliance

Identify, evaluate and mitigate risks to your teams and assets through greater visibility and a data-driven approach.

Quality

Operational Excellence

Optimize processes and drive productivity, greater efficiencies and quality products or services at scale.

ESG

Environment & Sustainability

Digitize SOP’s, reduce waste and adapt sustainability best practices the moment conditions change.

Additional resources

Explore retail resources & solutions

Template

Facility Checklist

Improve your operations in inspections, maintenance, and cleaning activities for any kind of facility using a facility checklist.

Template

Facility Maintenance Checklist

Perform efficient retail facility maintenance checks with a digital checklist to improve operations.

Template

Emergency Evacuation Plan Template

Ensure a safer working environment for your employees by utilizing emergency evacuation plan templates.

Article

Facility Management

Everything you need to know about facility management: importance, services, basic areas, and scope.

Article

Planned Maintenance

Everything you need to know about planned maintenance: how to keep safe at work, find efficient ways to improve system reliability, and improve retail operations.

Article

Emergency Evacuation Plan

Learn everything you need to know about an emergency evacuation plan: what is it, why it’s important, what to include, and how to write an effective emergency evacuation plan.

See how SafetyCulture can help your retail business

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Frequently Asked Questions

How can facility management software enhance the overall customer shopping experience?

How can retail facility management software help reduce operational costs across multiple store locations?

How can automation improve the handling of work orders and service requests in retail facilities?

How can a retail facility management system support multi-site management and standardization?

What are the biggest challenges in implementing facility management software in large retail chains?