This customer representative competency assessment template is used to measure a candidate's suitability for a customer representative role. It helps measure the technical, behavioral, and organizational background of a candidate, checking if the candidate meets the criteria set by the company.
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Templateby SafetyCultureGeneral Competency Assessment
Use this general competency assessment template converted using SafetyCulture to evaluate if candidates have met the expectations for a given role. Assess general factors like productivity, work quality, attitude, and punctuality. End assessment by providing recommendations and overall competency assessment rating. This template is 100% customizable and you can modify it according to your workplace needs.
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Voice of the Customer Template
Download and use this free Voice of the Customer template to collect, record, and analyze customer feedback regarding your products and/or services. Product teams, customer-facing professionals, and other Customer Experience (CX) stakeholders can maximize this straightforward template to streamline the process of customer feedback collection.
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Call Monitoring Form
Use this Call Monitoring Form to help QA specialists evaluate call representative's service interaction with the customer. This will help check if call representative's language accuracy, comprehension, reasoning skills, and customer rapport were: Exceptional, Effective, Below average, or Needs improvement. Use SafetyCulture's scoring feature to gain insights into how call representatives are performing over time. Determine frequently failed responses and know which to prioritize for action plans.
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NPS - Customer Satisfaction Survey for Products
This checklist contains slider fields to let the customers rate a product, service or company. The rating system can be scaled from a zero satisfactory rate to an exceptional or excellent customer satisfaction. It also covers customer information gathering for possible research and study purposes.
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