Adapt fast or disappear
A report for operations leaders to navigate the seas of opportunity, accelerate change, and build resiliency beyond COVID-19
Sharks have arrived in the business world: organizations who are snapping up the hearts and minds of their customers with a different approach to solving their problems.
Operations leaders need speed and resilience to navigate these waters. It's not enough to simply survive — we dare you to out-swim them. Examine stories of business sharks who've led the charge in their industries and equip your team with the tools to innovate fast.
Retailers , unlock the secrets to customer-centric operations that giants like Amazon and Sephora use stay the course even when global consumer demand wanes.
Hospitality operators, learn how to innovate when service is no longer a priority value driver, using tactics from 5-star establishments like Hilton and fast-casual chain Chipotle.
Manufacturers , move beyondLeanandSix Sigmaand put the focus back on the customer in order to drive quality initiatives like 3M.
Logistics operators , learn the big lessons from theGreat Toilet Paper Shortage of 2020, and accelerate customer value through supply chain excellence like Aldi.