Feedback from the Field: Under Pressure

There’s no doubt that workers — particularly frontline workers — have been forced to do their jobs in a pressure cooker for the past few years. Our recent Feedback from the Field report doubles down on this, revealing that almost two in three (64%) frontline workers feel the challenges and pressure they face at work have increased in the last 12 months.

It’s more pressing than ever to understand the pressure points faced by the workforce that keeps the world moving — before they move on themselves.

Our research shows that frontline workers are facing unnecessary pressure due to:

Funding their own safety: almost four in ten (38%) workers had to spend their own money to stay safe at work during the last 12 months.

Avoidable workplace injuries: one in five (20%) frontline workers said they have experienced workplace injury due to inadequate processes or communication, while one in four (25%) know a colleague who has.

Bad processes, tech and tools: four in ten (40%) workers said they’d like to see greater investment by their employer in technology to improve processes, efficiency and safety.

All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1,976 frontline workers (860 US, 558 Australia, 558 UK). Fieldwork was undertaken during August 2022. The survey was carried out online. The figures have been weighted and are representative of US, UK and AU frontline workers (aged 18+).