Use this General Mystery Shopper Questions template to record your overall impression of an establishment - its environment, staff members assistance, available services, equipment, and the overall customer experience. Evaluate if the shop was easily located through visible signs and if it provides a welcoming ambiance. Next, assess if the receptionist and resource staff member show enthusiasm and offer assistance. Check the available services and observe how employees performed their tasks. Go around and see if you have access to some office equipment. Complete the audit by listing commendations, opportunities for improvement, and provide your overall impression. Use SafetyCulture to capture photo evidences and make some annotations to give emphasis.
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