Most Useful Hotel Management Software of 2023

Learn more about hotel management software and which is the best for you.

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Published 24 Nov 2022

What is a Hotel Management Software?

A hotel management software, also known as a hotel management system, is a digital tool used by hotel managers to help maintain and manage hotel operations. This software can also help with housekeeping, hotel restaurant management, and other relevant functions. Hotel management software is designed specifically for hotels but similar to other property management systems, it is maximized for the smooth operation of hospitality accommodations and commercial rental properties.

What is The Role of Software Applications in Hotel Operations?

Running and managing a hotel involves interaction with many different key staff members and stakeholders, which can be hard to maintain manually. For this reason, having hotel management software slowly became a necessity for many. Hotel management software today helps streamline operations, automate tasks, replace paperwork, and improve communication among staff members, giving managers more time and control over more important tasks. 

There are many different kinds of hotel management software to address specific types of hotels, tasks, and goals. Regardless, however, it should be versatile enough and easy to use by anyone that can use it. 

A good hotel management software or any other property management system should then have the following features:

  • Mobile and web support
  • Real-time reflection of changes 
  • Analytics to help visualize data
  • Different ways to contact different staff members
  • Issue-reporting functions 
  • Integrations with third-party productivity tools

With the right hotel management software, hotel managers can improve their staff’s performance, better serve their guests, and increase their profit. 

This sentiment is echoed by Julia Schamme, Accor Hotel Manager at Dubai Al Barsha, who believes that using such software has improved their lives greatly. 

“We take little actions for guests without them expecting it or asking for it. Be it noticing the toothpaste is empty when servicing the room or seeing that the child liked pancakes yesterday and serving them pancakes at breakfast today.”

By using hotel management software, not only have they reduced their time on paperwork but also have improved their customer service and problem-solving capabilities as they raised their Reputation Performance Score (RPS). They were able to track their progress as a business and evaluate the different aspects of their hotel as they went along.

Watch their video here:

roselin manawis safetyculture content specialist

SafetyCulture Content Specialist

Roselin Manawis

Roselin Manawis is a content writer and researcher for SafetyCulture. She has experience in news writing and content marketing across different fields of discipline. Her background in Communication Arts enables her to leverage multimedia and improve the quality of her work. She also contributed as a research assistant for an international study and as a co-author for two books in 2020. With her informative articles, she aims to ignite digital transformation in workplaces around the world.

Roselin Manawis is a content writer and researcher for SafetyCulture. She has experience in news writing and content marketing across different fields of discipline. Her background in Communication Arts enables her to leverage multimedia and improve the quality of her work. She also contributed as a research assistant for an international study and as a co-author for two books in 2020. With her informative articles, she aims to ignite digital transformation in workplaces around the world.

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