Software Quality Assurance: A Guide

Learn more about what software quality assurance is and why it’s essential to implement it in your team.

people conducting a software quality assurance check

What is Software Quality Assurance?

Software Quality Assurance (SQA) refers to a set of processes and practises that companies use to ensure the quality of their digital products. Every company has its own set of quality standards that its software needs to meet to satisfy user expectations and preferences. The process is crucial for detecting defects, bugs, and issues with the user experience, and ensuring that the software meets the company’s goals and user’s needs.

The entire goal of SQA is to ensure the quality of software before it hits the market. These processes are also commonly used to consistently and constantly improve digital products, allowing the software to keep up with the times. If your team develops, manages, or deploys software, it’s very important to have an SQA process in place.


The modern digital landscape is highly competitive and it’s on development teams to ensure that they keep up with the times. It’s easy for software to become outdated or for simple errors to affect the entire user experience. This is why companies need to have a proper quality assurance process that allows them to detect any errors and ensure that their software always performs according to customer requirements.

One of the most important reasons is that SQA improves the customer and user experience. Software programs must consistently satisfy client needs so that it becomes necessary for performing everyday tasks. On top of that, software that works as advertised has a much higher chance of bringing in new customers, which leads to increased profitability and business success.

Furthermore, SQA can reduce the cost of developing software. When bugs make it through to the final product, fixing the issue can be very costly. This can also cause delays in the development process, which increases the operational expenses of your team. But with an SQA system that captures issues before they become a big deal, you can save a lot of time and money when developing your digital product.

Key Principles of Software Quality Assurance

Every company must develop a customised SQA system that helps them ensure their products meet the company’s unique standards. Developing a proper SQA system can take some trial and error, but it’s essential to put in the effort to maintain the quality of your software. 

That said, the principles and aspects to consider in any SQA system include the following:

Test Planning and Documentation

Every functional SQA system is built on solid test planning and documentation. Before anything, it’s important to clearly define the goals and objectives of your software. 

This is where you can lay out the full scope of your project including the potential issues that can get in the way of an optimal user experience. On top of that, proper documentation also ensures transparency, which helps maintain repeatability in terms of quality control.

Test Coverage and Automation

This refers to how much or the extent to which you test your software’s capabilities. It’s important to have maximum test coverage when working on SQA to ensure that you capture any potential issues and fix any bugs. Since many of these tests are repetitive, your team can also figure out ways to automate various aspects of the testing process to make things easier for the organization.

Continuous Testing

Another key principle of SQA is continuous testing. Just because your product passed one test, doesn’t mean it will always be capable of getting the job done. When practicing SQA, it’s important that you continuously test your products for quality and performance. That way, you can gauge when it’s time for maintenance, updates, and more.

Defect Management & Tracking

Since SQA is designed to help improve the user experience, it also involves identifying, tracking, and managing defects. These problems are unavoidable when developing software, so the team must anticipate and understand their nature and track how the developers respond to them. When you do this, it is much easier to leave no stone unturned.

Continuous Learning & Improvement

Lastly, you always have to work to improve your app and constantly learn how to optimize the user experience. Accomplish this by implementing new technology, listening to customer feedback, or regularly updating your code. 

Since the digital landscape is constantly changing, and you will need a high-quality SQA system that focuses on continuous improvement to keep your app at the top of the game.

Leon Altomonte
Article by
Leon Altomonte
Leon Altomonte is a content contributor for SafetyCulture. He got into content writing while taking up a language degree and has written copy for various web pages and blogs. Aside from working as a freelance writer, Leon is also a musician who spends most of his free time playing gigs and at the studio.