SafetyCulture Summit 2021
Learn about nonconformity, examples, ways to prevent, and procedure.
Published 12 Oct 2021
Non-conformance or nonconformity is the failure to meet specified requirements. Nonconformity can occur on both the process and the product. Consequently, nonconforming procedures such as not utilizing the management system correctly or not following the standard operating procedures can lead to nonconforming products.
Here’s an example of an ISO 9001 checklist that can help ensure the facility’s processes and Quality Management System (QMS) are in compliance with the ISO standard.
ISO 9001:2015 Audit Checklist | iAuditor
The simple answer is to fix the mistake and ensure that processes and products are in compliance with the ISO 9001:2015 standard. The FDA recommends corrective and preventive action (CAPA) for severe non-conformance that negatively affects design and manufacturing. It is not required to document the non-conformance procedure, however, nonconformities and the corrective action that was conducted have to be recorded along with other related information according to the ISO 9001 standard.
Additionally, Code of Federal Regulations (CFR) 820.90(b) highly suggests that nonconforming products should either be scrapped, returned to the supplier, revert back to previous versions if the product was an upgrade, or use as if the product’s safety and effectiveness hasn’t been affected.
Lessen the possibility of nonconformity with the following tips:
The non-conformance process flow includes 5 steps:
Personnel should be ready to take corrective action after completing these steps.
Non-Conformance Process Flow | SafetyCulture
Utilize a non-conformance report form to document necessary details regarding nonconforming processes and products. This report helps quality managers gather data that is required for ISO 9001 such as the description of the non-conformance situation, corrective action, and signature of the personnel. In the event that the nonconformity case is difficult to describe, staff can take photos and upload it to the form. This enables accurate recollection of the non-conformance issue.
Non-Conformance Digital PDF Report Sample | SafetyCulture
It is important for a company to keep documents organized especially for processes that majorly impact day-to-day operations. Nonconformity cases need to be documented to meet standards such as ISO 9001:2015. iAuditor by SafetyCulture is the leading quality management tool used for conducting inspections and filing reports. Other key QMS features include:
Here are two examples of nonconformity-related templates for minor and major non-conformance situations:
As a researcher and content writer for SafetyCulture, Erica is tasked to contribute to the expansive information available on the website. She makes sure that her content contains correct and timely sources for various industries. Her goal is to help spread awareness and create a culture of safety in the workplace.
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