Quality Audits with iAuditor

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Quality Audit is the process of evaluating products and services as well as business processes and systems used for production. Quality Audit measures existing quality and helps ensure that quality is at par with set standards. Quality Audit helps implement a sound Quality Management System and can aid in meeting ISO 9001 requirements.

3 Types of Audits

Quality Audits can be done in three ways depending on the intent and what is being audited:

  • Internal Quality Audit - Sometimes called self-assessment or first party audit, this is done by businesses to check the quality of their own processes and products. Internal audits can help discover process gaps and aid in the continuous improvement of quality management;
  • External Audit - Called second-party audits, this type of audit helps businesses check the quality of supplies or raw materials received from vendors. The quality of supplies used for production need to be checked in order to maintain the expected quality of the end product; and
  • Third Party Audit - Conducted by an objective auditing body usually hired by a business to check it’s own quality. Third party audits are typically intended for quality management system certifications like ISO 9001 or checking for compliance with government regulations.

The Challenge and Solution for Quality Audits:

It is tedious and time-consuming to measure the current quality of processes, systems, and products and sustain a standard of quality across an organization if audits are paper-based.

iAuditor, the world’s # 1 auditing mobile app, can eliminate the dependence on paper-based audits and help streamline the auditing process. With paperless audits, you can automatically collect and review measurable audit results and observe quality trends on an online dashboard. Save time on collecting & analyzing data and spend more effort and energy on improving quality.

We have carefully created 4 digital quality audit templates below that you can browse and download with iAuditor:

4 Featured Quality Audit Templates

1. ISO 9001:2015 Internal Quality Audit Checklist

This internal quality audit checklist is used to find gaps in implementing Quality Management System (QMS). Quality managers can use this as a guide to assess the current QMS of the company and prepare for ISO 9001:2015 certification. The template is built to guide the inspector in performing the following:

  1. Check the company’s current standing on QMS regarding Context of the Organization, Leadership, Planning, Support, Operation, Performance Evaluation, and Improvement.
  2. Identify opportunities for improvement and help decide which areas to prioritize.
  3. Conduct regular audits to check the progress of QMS towards third-party certification for ISO 9001.

The completed sample report below provides an example of the type of internal quality audit report that can be generated instantly using the iAuditor mobile app.

2. GMP Compliance Checklist

A GMP compliance audit checklist assesses manufacturing practices and company adherence to manufacturing protocols. This template can be used by site managers or operations supervisors to help ensure that quality manufacturing standards are met. Use this template for help with the following:

  1. Check the manufacturing site’s buildings and facilities, materials management, quality control systems, manufacturing, QMS, personnel, etc.
  2. Take photo evidence with your mobile during the audit to better explain and correct the non-compliance.
  3. Results of audits are automatically compiled and scores or trends in quality are viewable on an online dashboard.

3. Call Center Quality Assurance Form

A Call Center Quality Assurance Form is used to measure the quality of customer interaction in call centers. The QA Manager or QA Trainer can use this to check the competency of representatives and help ensure that the call quality is consistent. This QA form is a guide to help with:

  1. Auditing the overall customer experience during the call.
  2. Providing details about a representative’s areas for improvement.
  3. Signing off with the call QA and call representative’s signatures.

4. Food Manufacturing Audit

This GMP audit checklist for food manufacturers is based on 21 CFR Part 110 and can be used as a guide when conducting food manufacturing audits. Inspectors can use this to:

  1. Check the overall condition of the food manufacturing facility, staff, equipment, and processes.
  2. Conduct audits on multiple sites/departments and the results can be viewed on one platform.
  3. iAuditor templates can be edited according to business needs.

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Follow these 5 steps to start performing mobile inspections

  1. Create a free iAuditor account to get started
  2. Download a template above and modify it for your workplace or browse other checklist topics
  3. Install the iAuditor app on your mobile or tablet and perform an inspection
  4. Take photos, create actions and generate reports on your device
  5. Invite your teammates. Save time, save lives
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