Published 26 May 2023
What is a Corrective Action Request?
A corrective action request is a formal notification sent to the supplier for rectifications to be done on a nonconforming item, process, or service. Suppliers respond to a corrective action request to report the root cause of a nonconformity and the applied corrective actions to prevent recurrence.
Corrective Action Request Form
A corrective action request form aims to formally notify a supplier about the nonconformity found in their products and ask for corrective actions to be taken. Quality managers in the manufacturing facility can send real-time corrective action notifications to the supplier using this mobile-ready corrective action request form.
- Specify the product name, lot/batch number, and date received
- Identify the source of the need for corrective action such as quality assurance inspection, production test failure, etc.
- Capture photo evidence of the nonconforming item, process, or service
- Assign corrective actions with a set priority level, due date, and person responsible
- Complete the corrective action request with a digital signature
Monitoring and updating paper-based corrective action requests and corrective action reports can be time-consuming and burdensome for quality managers from both parties. Taking advantage of mobile-ready corrective action request forms can help easily track quality issues, mitigate risks of product recalls, and document corrective actions for ISO certification or compliance.
In this article
When to Issue Corrective Action Requests
Quality managers often overlook crucial situations that should trigger the issuance of corrective action requests because of administrative pitfalls such as filling out paper forms leading to the slow turnaround of reports and deferred rectifications to quality issues. Here are what quality managers should look out for prior to the issuance of corrective action requests:
Contractual Non-conformities
Quality inspectors usually detect a nonconforming item, process, or service during quality assurance inspections with the use of a manufacturing quality control checklist. Performing an incoming inspection helps easily determine if materials or components from a supplier meet purchase order specifications and other contractual requirements. Request for corrective actions to be taken when quality issues that can affect the fit, form, or function of products are found.
First Article Failures
Conduct a first article inspection in the manufacturing facility to verify the design characteristics of a product. If the production process has been proven to manufacture conforming products but the output from the first production run demonstrates nonconformity, corrective action requests can be sent to the supplier. Indicate that the root cause of the nonconformity should be identified and the corrective action report should be returned with proper documentation, especially for ISO certification or compliance.
Poor Performance
Issue a corrective action request for supplier deficiencies such as delayed deliveries of materials or components and prolonged closure times of quality issues. In creating a corrective action request, clearly specify the problem statement and its impact if left uncorrected. Recommend the completion of a factory acceptance test from the supplier to immediately resolve nonconformity and avoid costly production delays.
Corrective Actions App
SafetyCulture (formerly iAuditor), the world’s most powerful inspection checklist app, can help quality managers from both parties immediately take action on the root cause of a nonconformity, mitigate risks of product recalls, and properly document corrective actions for ISO certification or compliance. With SafetyCulture, you can:
- Create mobile-ready corrective action request forms
- Send real-time notifications for corrective actions
- Capture photo evidence of nonconforming items and corrective actions taken
- Automatically generate and share corrective action reports with members of your organization. Preview Corrective Action Report Sample.
- Use for free with small teams. Unlimited reports and storage for premium accounts. Compare pricing plans.
Top 3 Corrective Action Request Forms
Supplier Corrective Action Request Form
A supplier corrective action request form is used by quality managers to let a supplier know of nonconforming materials or components. This digital supplier corrective action request form includes action response from the supplier such as the containment action, recurrence root cause, implementation of permanent corrective actions, and measurement of their effectiveness.
Supplier Corrective Action Report Form
This supplier corrective action report form documents the response of the supplier to a corrective action request submitted by a customer. Use this comprehensive supplier corrective action report form to accurately investigate on the root cause of the nonconformity, including the direct cause, detection cause, and systemic cause. This supplier corrective action report form also contains a permanent corrective actions and recurrence prevention section, where quality managers can detail unlimited corrective actions, identify expected completion date, and provide objective evidence after completion.
SafetyCulture Content Specialist
Jona Tarlengco
