Skip to content
SafetyCulture
Template

Inspección Front de Canales ATC

by Erick Levano, from the Community

Downloads: 10+
Get this template

Esta plantilla en español permite auditar la calidad del servicio al cliente en canales de atención presenciales o remotos. Evalúa a varios asesores por turno usando los Pilares de Calidad ATC: calidez, conocimiento, simplicidad, solución y atención a los detalles, e incorpora NPS para medir la satisfacción. Incluye campos para cliente o sitio, ubicación, fecha y responsable, así como secciones repetibles para Asesor 1 a Asesor 5. Úsala para estandarizar observaciones, detectar brechas de servicio y planificar acciones de mejora en tiendas, centros de atención o puntos de venta.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.