Esta encuesta Front en español ayuda a evaluar el desempeño de hasta cinco asesores en centros de atención CAC, CAV y CAP. Incluye secciones de Atención, Proceso y Mejora para cada asesor, permitiendo identificar oportunidades de optimización en el servicio al cliente y el conocimiento del proceso. Úsala para auditorías internas, seguimiento periódico y planes de mejora continua en operaciones de front office y contact center.
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